Large Internet Disruption Impacting WP Engine Services

Posted

Incident is resolved

UPDATE 2:23 PM CT: We are still seeing the issues outlined below impacting WP Engine and our support services. You may be seeing issues with LiveChat, our ticketing system, or the User Portal (including purchasing SSL certificates). As soon as we have an additional update available, we will provide it as soon as possible. Thank you for your patience.

UPDATE 11:30 AM CT: The issues outlined below have returned. We will continue to provide more updates as the are available. See below for media coverage.

http://money.cnn.com/2016/10/21/technology/ddos-attack-popular-sites/index.html?iid=hp-stack-dom

http://fortune.com/2016/10/21/internet-outages/

Update 9:00AM Central: We have seen all reports from external services return as normal and see our services have returned back to normal operation. This is now resolved.

A large issue affecting most of the internet:

http://gizmodo.com/this-is-probably-why-half-the-internet-shut-down-today-1788062835

Is also affecting WP Engine services, this is impacting a major part of the world and is external to all WP Engine infrastructure. Customers may have issues reaching WP Engine services and using those services. We are following closely with the larger internet:

https://www.dynstatus.com/incidents/nlr4yrr162t8

https://www.cloudflarestatus.com/incidents/w67qwbszgnv3

We will resolve this status post when we see services return to normal.