User Portal Experiencing Intermittent Failures


Incident is resolved

Update 3:05pm Central: Our monitoring shows a stable experience and we are now resolving the issue. We apologize for any inconvenience this may have caused.

Update: 2:45pm Central: We have brought the User Portal back online and will continue to monitor for stability.

Update 12/10 2:35pm Central: We have placed the User Portal in Maintenance Mode in order to take necessary actions to ensure its stability. We should have it back online shortly.


We are currently seeing failures for some requests in our User Portal, we apologize for this inconvenience, especially those who are attempting to reset passwords. We are working to increase capacity to return to a stable state. We will provide an update as soon as we have one.