Update 6:19 PM CST: The issues at our datacenter provider have been resolved and we’ve seen connectivity return to the affected servers. We will continue to monitor for any outstanding problems. If you are still experiencing issues with your site, please reach out to our support team by creating a ticket or calling us at 1-877-973-6446
Update 4:50 PM CST: We’re still working with our 3rd party datacenter on the status of this issue. We’re currently in communication with them so we’ll be providing more updates here soon.
Update 4:16 PM CST: We are still working with our 3rd Party DC to resolve this issue. Some customers might experience intermittent issues while we work towards a resolution. We will provide another update shortly.
Update 3:45PM Central: Our 3rd party data center providers have identified the cause of the connectivity issues in their Tokyo Datacenter and have implemented a solution. They will be monitoring to ensure there are no residual issues. Some customers might continue to see intermittent issues while the problem clears out. We will provide another update shortly.
Update 3:00PM Central: Our datacenter provider has informed us that they identified the root cause and are currently working to rectify the issue, We will provide an update as soon as one is available.
Our Engineering team have received alerts for servers down in our Tokyo Datacenter. We are currently on the phone with our datacenter provider to obtain more information around the issue. We will provide an update here once one is available.