Ticketing System Degradation

Posted

Incident is resolved

Currently our 3rd party ticketing system is experiencing a degradation of service which may impair viewing, creating or responding to tickets. Please use our chat or phone support if you need to reach out to support during this time.
We will update this page with more information as it becomes available.

[UPDATE 8:55 AM CT] We’ve seen an improvement in performance on our ticketing system, but we’re still waiting to hear that the issues have been fully resolved. We’ll be providing further updates as they come.

[UPDATE 9:12 AM CT] Thank you for your patience. The performance degradation with our ticketing system has been resolved. If you’re still experiencing issues when trying to view tickets at http://help.wpengine.com, please reach out to Support via phone or chat.