We are having issues with my.wpengine.com preventing anyone from accessing their customer portal. This is due to an issue on Heroku, which is a separate application that runs the customer portal. They report:
“We’re investigating an issue with our infrastructure provider. We will post updates as soon as we have more information.”
You can follow the status here: https://status.heroku.com/ and we will also update everyone here when it is back online.
Thanks for your patience.