Telephone Connectivity Issues

Posted

Incident is resolved

[UPDATE] Phone connectivity has been confirmed as resolved by our phone provider.

[UPDATE 10:50 AM CT] Phone connectivity appears to have remained stable, but we’re still in communication with our phone provider to ensure the underlying issue has been resolved. Additional updates will be provided here once we receive confirmation.

[UPDATE 9:55 AM CT] We’re seeing phone connectivity return, but it appears to be intermittent at this time. We are also receiving reports of calls dropping while in progress. We’re continuing to work with our phone provider and will give further updates here as they come.

[9:12 AM CT] We have observed issues when receiving phone calls in our Support team. Our phone provider has identified this as an issue on their end. We are continuing to work with them to resolve this problem.

Please utilize Live Chat through the User Portal if you have any issues with our phone support. We apologize for the inconvenience.