Intermittent User Portal Failures

Hello, We are experiencing intermittent connectivity for functions inside of the User Portal, this would include, but not limited to, utilizing Backup Points, creating SFTP users, creating new installs. If you receive an error during a User Portal activity please wait a few minutes and try again. We will provide an update as soon as more »

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User Portal functionality

Hello, We are currently experiencing issues with our API server that handles all User Portal functions. We are actively working to resolve the issue. Users may experience a warning message while navigating the User Portal. At this time, we do not have an estimated time of resolution. We will update this post when we have more »

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Error When Attempting to Use Copy Site in the User Portal

Hello, We have received reports that using the Copy Site function in the User Portal returns a “There’s not enough space to copy your install. Please contact Support.” error. Our Engineers are investigating the issue and we expect functionality to return shortly. We apologize for the inconvenience. Update 12:00PM Central: Our Engineers were able to more »

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User Portal functionality

Hello, We are currently experiencing issues with our API server that handles all User Portal functions.  We are actively working to resolve the issue.  Users may experience a warning message while navigating the User Portal.  At this time, we do not have an estimated time of resolution.  We will update this post when we have more »

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User Portal and Launching phpMyAdmin

We are currently aware of an issue with the user portal and launching phpMyAdmin as it relates to new installs.  Our Development team has identified the issue and is currently working on a fix for the issue. We thank you for your continued patience, and will be updating this article as we gather more details more »

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User Portal Maintenance at 11PM Central Tonight 1/7

Hello, We will be performing maintenance on the User Portal at My.WPEngine.com from 11PM to 11:30PM Central tonight at 1/7 at which time the User Portal will have intermittent connectivity. If you experience issues during this time please try again shortly. We apologize for any inconvenience.

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Limited Functionality in User Portal

We are experiencing an issue that is affecting limited functionality on our system. Creating a new site, managing SFTP, managing backups and restores, and Git Push are all affected. Our Technical Operations team is working with our 3rd Party Datacenter Provider to fix the issue. We will provide an update when one is available. 10:30 more »

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WP Engine User Portal Accessibility

The WP Engine User Portal currently has limited functionality for any new site created in the past 2 hours. Our Technical Teams are currently investigating the issue and we hope to have full functionality restored in the near future. Once again this is only affecting newly created sites over the past 2 hours, existing sites more »

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Slow Response from the User Portal

Hi Folks, We are seeing intermittent slow responses from the WP Engine User Portal, my.wpengine.com. Our service provider is seeing slowdowns that may affect the responsiveness of the User Portal. We are working closely with them to resolve this issue quickly. You can see their status here. Only the User Portal will be affected right more »

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User portal is not loading

We are currently experiencing issues with my.wpengine.com and we are investigating the cause of this. We will be providing updates here as soon as they become available. We apologize for any inconvenience this may cause for our clients. Any urgent issues should be routed to our support system @ http://help.wpengine.com UPDATE: Our team has confirmed more »

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