Network Connectivity Issues for Subset of Sites

Hello, We have been informed by one of our 3rd Party Datacenter Providers that a network switch has failed which is impacting a subset of sites on our platform. They are working as fast as possible to replace the failed switch which will bring sites back online. We will provide an update as soon as more »

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Intermittent User Portal Failures

Hello, We are experiencing intermittent connectivity for functions inside of the User Portal, this would include, but not limited to, utilizing Backup Points, creating SFTP users, creating new installs. If you receive an error during a User Portal activity please wait a few minutes and try again. We will provide an update as soon as more »

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Intermittent Connectivity for Subset of Sites

A subset of sites are experiencing intermittent connectivity issues. Our Engineering team are in touch with our datacenter provider to troubleshoot the issue. We will provide an update as soon as one is available.   Update 7:20PM Central: Our Engineering team continues to troubleshoot with our datacenter provider. If you have recently migrated and are more »

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CDN Intermittent for International Visitors

Hello, We are receiving reports that CDN enabled resources are loading intermittently for International Visitors. We are currently working with our CDN provider to investigate the issue. We will provide an update when one is available. Update 10:05am Central: Our Engineering team has replicated the issue and continues to work with our CDN provider to more »

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Intermittent Connectivity

We are currently experiencing intermittent connectivity to certain servers in our environment. Our Technical Operations team is aware and investigating. We will provide an update once one is available. Update 5:05PM Central: Our Engineering team has identified the issue and is currently testing an update to resolve the issue. We will provide an update once more »

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Intermittent Issues Creating or Cloning Installs

Hello, We have observed intermittent issues when attempting to create  a new install or clone an install. An error would be given if the install isn’t created correctly or cloned correctly. Our Engineering team is investigating the issue, we will update this post when we have further information. We apologize for any inconvenience. Update 5:23PM more »

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Intermittent Connectivity for Limited Amount of Customers

Hello, Our 3rd Party Datacenter Provider has made us aware of a network issue that is affecting their connectivity. We are seeing intermittent errors on some sites and slow loading as well. We will provide an update as soon as one is available. Update 4:31 AM Central Our third party DC has successfully restored each of more »

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Intermittent Connectivity from Europe (possibly other locations also)

Hello, Our 3rd Party Datacenter Provider has informed us that some paths from Europe into our Newark datacenter are currently experiencing packet loss. They are working with their upstream provider to resolve this issue.  We will provide an update when one is available. Update 9:50AM Central: We now have reason to believe this is affecting more »

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Intermittent Connectivity Issues

Hello, We have been notified by our 3rd Party Datacenter Provider that they are experiencing a DDOS in one datacenter, if you are unable to load your site or having intermittent connectivity issues this would be the cause. We are in contact with them and will update this blog as soon as one is available. more »

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Intermittent Connectivity for Limited Amount of Customers

Hello, Our 3rd Party Datacenter Provider has made us aware of a network issue that is affecting their connectivity. We are seeing intermittent errors on some sites and slow loading as well. At this time, we know that there is an issue with an upstream provider which is causing latency and packet loss. We will more »

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