Ticket Updates via Email

We have been notified by our 3rd party ticketing system provider that they are currently experiencing issues with email delivery when tickets are updated. Please know that this does not mean that we have not updated your ticket, it just means that you may not have received an email letting you know that there is more »

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Ticket System Temporarily Unavailable

We are currently experiencing some issues with accessing our 3rd party ticketing system. During this time, customers are unable to submit and access support tickets. They are actively investigating the situation and hope to have this resolved as soon as possible. In the meantime, can contact our support team via LiveChat or Phone, 1-877-973-6446. We more »

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Inaccessibility of ZenDesk Ticketing System

Hello,   We are seeing errors in our ZenDesk Ticketing System which affects our ability to view and respond to tickets as well as a customers ability to create a ticket or respond to a ticket. We have contacted ZenDesk to report the issue and they are investigating their service now. You can continue to more »

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Intermittent Ticket Issues

Hello, We have again been made aware of issues with our third party service ticket provider. We have engaged their team and they are actively looking into it. We apologize for any inconvenience this has caused and if you are needing support feel free to live chat with us through the User Portal.

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Intermittent Service Ticket Issues

Hello, We have been made aware of issues with our third party service ticket provider. We have engaged their team and they are actively looking into it. We apologize for any inconvenience this has caused and if you are needing support feel free to live chat with us through the User Portal. Update: This issue more »

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Intermittent Connectivity Issues with ZenDesk, our Ticketing System

Update from ZenDesk: 6:50 AM PDT – We’ve identified an issue with a database change and are working to fix. ETA is within the next hour. We are currently experiencing intermittent connectivity issues with ZenDesk, our third party ticketing system. Some users may be unable to submit a support request. We have contacted ZenDesk and they more »

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Ability to solve certain support tickets currently impacted

We are aware of some issues with some of our internal tools right now. This will affect our ability to answer certain support tickets until we can resolve the issues. It also means that our git server is down, which will impact customer ability to push via git. We’ll provide updates for you here as more »

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Ticketing System Outage

We are currently experiencing an outage with our ticketing system. We are working with our provider to investigate the cause of this situation. Because of this, there will be a slight delay in responses to your current requests. If you are experiencing a critical situation occurring  please contact our emergency support via telephone. Thank you for your patience more »

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Ticketing System back up

Our ticketing system is back up and we are back to addressing your requests. Thanks for your patience with this issue!

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Ticketing system delays

We are currently experiencing issues with our ticketing system and we are investigating the cause of this. Because of this, there will be a slight delay in response to your requests. We apologize for any inconvenience this may cause for you and will respond as soon as possible.

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