Support Chat Connectivity Issues

Posted

Incident is resolved

[Update 7:19am CDT] We are seeing connectivity issues clear up and accessibility to support chat at my.wpengine.com start to return for customers. We continue to monitor things at this time.

 

We are currently seeing reports of our support chat being unavailable in the user portal. We’re currently investigating possible issues with our 3rd party chat provider in regards to these issues. We’ll update here as more information becomes available.