Intermittent Connectivity

Incident is resolved

Hello, We’re currently seeing connectivity issues as a result of scheduled maintenance early this morning. We are currently investigating this issue with our engineers, as it is affecting a large subset of customers. Once we have more information, we’ll be updating this page.  [UPDATE 12:30 PM CT] Our engineers are still working to ensure that connectivity is restored more »

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Emergency Patching Requiring Brief Reboot in US Datacenters

Incident is resolved

[Update 4:49AM CDT] At this time all reboots should be completed. Thank you for your patience. In order to complete some emergency patching done this evening on our US datacenters we are currently rebooting all US based servers. This may result in about 5 minutes of downtime for any given server and we will update more »

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Connectivity Issues at One US Datacenter

Incident is resolved

[Update 5:13pm CDT] This outage appears to have cleared at this time. If you are still experiencing connectivity issues, please feel free to reach out to our support team. [Update 4:11pm CDT] We are currently working with our infrastructure provider who has acknowledged a networking issue and are investigating at this time. In addition to affecting more »

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SECURITY / MAINTENANCE UPDATE: WORDPRESS 4.7.3

Incident is resolved

WordPress today has issued a security release to WordPress core, which fixes a few known vulnerabilities. You can read more about this in WordPress’ official release notes. We will be updating all customers to this latest release with in your current branch of WordPress. For example, 4.7.2 will upgrade to 4.7.3 however, 4.6.3 will upgrade more »

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Intermittent Connectivity in one US Datacenter

Incident is resolved

[Update 6:15pm CST] This outage appears to have cleared. There may have been an upstream connection issue resulting in the outage experienced at this datacenter. If you are still experiencing connectivity issues, please feel free to reach out to our support team. Our Technical Operations team has received multiple alerts for servers down in one more »

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Packet Loss Issues at One US Datacenter

Incident is resolved

[Update 5:57am CST] At this time it appears all alerts have cleared and all packet loss issues have been resolved. We thank you for your patience.   [Update 5:38am CST] We’re beginning to see packet loss alerts clear for the afflicted data center along with sites coming back online. We’re continuing to monitor at this more »

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Connectivity Issues at One US Datacenter

Incident is resolved

[Update 5:34am CST] This brief outage appears to have cleared. There may have been an upstream connection issue resulting in the brief outage experienced at this datacenter. We have received reports that one of our US based data centers is experiencing connectivity issues that are resulting in down sites at that data center. We’ll update more »

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Emergency Security Maintenance for U.S. Datacenters

Incident is resolved

Hello, WP Engine will be conducting an emergency security maintenance today that will impact a subset of our customers located in U.S. datacenters. Recently, the Linux information security community identified a common vulnerability that exists within Linux kernels.  In order to address the vulnerability, an update and reboot is required.  As such, WP Engine is taking more »

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Emergency Security Maintenance for European Datacenters

Incident is resolved

UPDATE: Maintenance for our European datacenters has completed at this time. We appreciate your patience as we worked through this security update. Hello, WP Engine will be conducting an emergency security maintenance today that will impact a subset of our customers located in European datacenters. Recently, the Linux information security community identified a common vulnerability more »

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Emergency Security Maintenance for Asia/Pacific Datacenters

Incident is resolved

UPDATE: Maintenance for our Asia/Pacific datacenters has completed at this time. We appreciate your patience as we worked through this security update. Hello, WP Engine will be conducting an emergency security maintenance today that will impact a subset of our customers located in Asia/Pacific datacenters. Recently, the Linux information security community identified a common vulnerability more »

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