User Portal Emergency Maintenance

Incident is resolved

Hello, The User Portal is currently undergoing emergency maintenance. During this time, you may see intermittent failures when attempting to update configurations such as adding/removing domains, adding/removing redirects, making modifications to SSL configuration, etc. We’ll be updating this page as progress is made. Thank you for your continued patience. [UPDATE 5:20 PM CT] The User more »

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User Portal Maintenance

Incident is resolved

[Update 10:54pm CST] At this time this maintenance is completed. At 10:00 pm Central tonight (November 9, 2016), we will be performing a scheduled maintenance on our user portal. During this time, you will be unable to add or remove domains in the portal for a brief period. After this maintenance is complete, you will be able more »

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User Portal Maintenance

Incident is resolved

[Update 10:58pm CST] At this time this maintenance is completed. At 10:00 pm Central tonight (November 7, 2016), we will be performing a scheduled maintenance on our user portal. During this time, you will be unable to add or remove domains in the portal for a brief period. After this maintenance is complete, you will be able to more »

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Large Internet Disruption Impacting WP Engine Services

Incident is resolved

UPDATE 2:23 PM CT: We are still seeing the issues outlined below impacting WP Engine and our support services. You may be seeing issues with LiveChat, our ticketing system, or the User Portal (including purchasing SSL certificates). As soon as we have an additional update available, we will provide it as soon as possible. Thank more »

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CloudFlare Reporting Issues

Incident is resolved

UPDATE 9:41 AM CT: Thank you for your patience. We can see from CloudFlare’s status page that this issue was resolved at 9:22 AM CT and everything looks to be remaining stable. Please let us know if you continue to see issues when loading your site through CloudFlare. Hello there, CloudFlare, a popular DNS provider more »

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Scheduled maintenance may cause some platform features to be unavailable

Incident is resolved

On Saturday, 5/14, beginning at 10pm Central, we will be performing a scheduled maintenance on the WP Engine platform which may cause some platform features (the User Portal, backups in the portal, and git push) to be briefly unavailable. We expect the impact to be less than 15 minutes while the maintenance is underway. During more »

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User Portal Functionality Limited

Incident is resolved

Update 12:11PM Central: Our Technical Operations team has identified the issue and resolved it. All functionality is now working normally. We apologize for any inconvenience this may have caused. Hello, Our Technical Operations team has observed failures on functions in the User Portal such as Backup Points, Git Keys and more. They are actively investigating more »

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User Portal Not Showing Staging Backups

Incident is resolved

We have been alerted to an issue with user portal not showing staging backups, our technical operations team is currently working to resolve as quickly as possible. We will provide updates as they become available.

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Scheduled maintenance may cause some platform features to be unavailable

Incident is resolved

On Saturday, 3/19 between 8PM and 2AM central, we will be performing a scheduled maintenance on the WP Engine platform which may cause some platform features (the User Portal, backups in the portal, and git push) to be unavailable for approximately 15 minutes while the maintenance is underway.   During this maintenance, no impact to more »

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User Portal Maintenance

Incident is resolved

UPDATE 10:10 PM CST — We have completed the User Portal maintenance and full functionality has been restored.  Thank you for your patience. At 10:00 pm Central tonight (February 29, 2016), we will be performing a scheduled maintenance on our user portal. During this time, you may be unable to access the portal for a brief more »

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