User Portal Intermittent Performance Issues

Incident is resolved

Hello, We are currently aware of an issue impacting the performance of the User Portal at https://my.wpengine.com. During this time you may notice errors or slowness. We are currently investigating and will provide further updates here as they come. [UPDATE 8:08 AM CDT] At this time, the performance issues with the User Portal have been more »

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User Portal Inaccessible

Incident is resolved

Update [5:44am CDT] – All user portal functions have been returned to normal and customer access should be restored. Thank you for your patience with this issue. Currently we’ve been alerted to issues with our user portal (my.wpengine.com), which is preventing customer access to the portal at this time. Our engineering team is currently investigating more »

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User Portal Scheduled Maintenance

Incident is resolved

Update {10:48} – Maintenance has completed and normal service has been restored. Update [10:40] – Maintenance has begun on User Portal. We will update as soon as this has completed. A scheduled maintenance will be occurring on our User Portal [my.wpengine.com] at 10PM Central tonight, June 5th. This should result in no more than 15 more »

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User Portal Emergency Maintenance

Incident is resolved

Hello, We are currently aware of an issue impacting the User Portal and are working to restore functionality as quickly as possible. Regular updates will be provided here. [UPDATE 10:38 AM CDT] Thank you for your patience. The maintenance has concluded and our engineers have confirmed that full functionality has returned to the User Portal. more »

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User Portal Performance Degradation

Incident is resolved

Hello, We are currently aware of an issue impacting User Portal performance. This includes functionality such as new installation creation, SSL purchases/installation, adding rewrites, etc. During this time, you may be seeing a delay with the aforementioned functionality. We are currently working to restore functionality and will provide further updates here as they come. Thank more »

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LetsEncrypt SSL Orders Delayed

Incident is resolved

Hello, We are currently seeing delays with the confirmation of LetsEncrypt SSL orders and are working with our third-party vendor to resolve the issue as quickly as possible. If you have submitted a LetsEncrypt SSL order, please note that there may be a delay in receiving a confirmation of the order, so please refrain from more »

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European ISP Issues Affecting User Portal

Incident is resolved

Update 10:20am Central: We are now seeing these functions from the User Portal succeed without issue. The issue is now considered resolved. If you encounter any further issues please contact our Support Team to troubleshoot. Hello, Our Engineering team is receiving reports of European ISP issues that are affecting the inter-continental traffic from our User more »

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Intermittent Connectivity Issues with Git Push on Staging and Staging Backups

Incident is resolved

We are seeing intermittent connectivity issues with Git Push on staging. You may also notice that backup points for the staging site are not showing available for download in the User Portal as well. We are working to resolve this issue as quickly as possible. We’ll provide further updates here as they come. Thank you more »

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User Portal Experiencing Issues

Incident is resolved

[UPDATE: 04:00am CST] We are no longer seeing issues with the User Portal. We will continue to monitor this to see if it persists. Thank you again for patience and understanding.   Currently we are experiencing issues with our User Portal (my.wpengine.com). We are currently looking into this issue and proactively trying to resolve this more »

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User Portal Maintenance

Incident is resolved

[Updated 5:12AM CDT] This maintenance is now completed and access to the user portal should now be restored for all customers.   Updated 5:00AM CDT] This maintenance is now beginning and the user portal will be inaccessible for approximately 30 minutes.   We will be performing user portal maintenance coming up at 5am CDT (March, 22, more »

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