Support Chat Unavailable

Incident is resolved

[Update 9:20AM Central] We are currently aware of an issue with our 3rd party chat platform that is making our chat services unavailable at the moment. We will update this post with more information as it becomes available but you can still call 1-877-973-6446 ext 2 for phone support at this time. [Update 9:42AM Central] more »

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User Portal Inaccessible

Incident is resolved

Hello, We are currently aware of an issue impacting the performance of the User Portal at https://my.wpengine.com. We are currently investigating and will provide further updates here as they come. At this time, the performance issues with the User Portal have been resolved. Please reach out to Support if you’re still experiencing issues.  

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Chat Connectivity Issues

Incident is resolved

Hello, Our 3rd party chat service provider is currently experiencing connectivity issues. During this time, you may be unable to join a Live Chat session. While services are restored, please reach out to our Support team by calling 1-877-973-6446. We will provide further updates here as they come. [UPDATE 11:50 AM CDT] Our third party chat more »

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Support Chat Connection Issues

Incident is resolved

We’re currently getting reports from our 3rd party support chat provider that their app is currently experiencing issues. At this time there may be delays getting into support chat due to connection issues. Thank you for your patience while we continue to track the resolution of this problem.    

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Support Chat Connection Issues

Incident is resolved

We’re currently getting reports from our 3rd party support chat provider that their app is currently experiencing issues. At this time there may be delays getting into support chat due to connection issues. Thank you for your patience while we continue to track the resolution of this problem.   Thank you for your patience. At more »

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User Portal Intermittent Performance Issues

Incident is resolved

Hello, We are currently aware of an issue impacting the performance of the User Portal at https://my.wpengine.com. During this time you may notice errors or slowness. We are currently investigating and will provide further updates here as they come. [UPDATE 8:08 AM CDT] At this time, the performance issues with the User Portal have been more »

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Ticketing System Performance Issues

Incident is resolved

Hello, We’re currently seeing performance issues with our third-party ticketing system. The issue is currently being investigated to reach a resolution ASAP. We’ll provide further updates as they come. [UPDATE 12:03 PM CDT] We’re beginning to see performance improvements and our third-party ticketing system is working further to improve stability. [UPDATE 1:08 PM CDT] At more »

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User Portal Inaccessible

Incident is resolved

Update [5:44am CDT] – All user portal functions have been returned to normal and customer access should be restored. Thank you for your patience with this issue. Currently we’ve been alerted to issues with our user portal (my.wpengine.com), which is preventing customer access to the portal at this time. Our engineering team is currently investigating more »

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User Portal Scheduled Maintenance

Incident is resolved

Update {10:48} – Maintenance has completed and normal service has been restored. Update [10:40] – Maintenance has begun on User Portal. We will update as soon as this has completed. A scheduled maintenance will be occurring on our User Portal [my.wpengine.com] at 10PM Central tonight, June 5th. This should result in no more than 15 more »

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User Portal Emergency Maintenance

Incident is resolved

Hello, We are currently aware of an issue impacting the User Portal and are working to restore functionality as quickly as possible. Regular updates will be provided here. [UPDATE 10:38 AM CDT] Thank you for your patience. The maintenance has concluded and our engineers have confirmed that full functionality has returned to the User Portal. more »

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