Ticketing System Degradation

Incident is resolved

Currently our 3rd party ticketing system is experiencing a degradation of service which may impair viewing, creating or responding to tickets. Please use our chat or phone support if you need to reach out to support during this time. We will update this page with more information as it becomes available. [UPDATE 8:55 AM CT] more »

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Possible Support Chat Issues

Incident is resolved

At this time our 3rd party support chat client is reporting some issues, which may cause slowness or other intermittent issues for customers using our support chat. Support chat still appears to be available for all clients but when entering chat there may be some delays or slowness when sending messages. We’ll update this post more »

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Internet Connectivity Issues in Multiple WP Engine Offices

Incident is resolved

[UPDATE 10:20 AM CT] Thank you for your patience. We have confirmed that internet connectivity has returned to both offices and our support services are fully functional. [UPDATE 9:47 AM CT] We’re seeing internet connectivity return to our offices. However, we may still see intermittent connectivity issues. Once we have confirmed resolution, we’ll provide another update here. more »

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Telephone Connectivity Issues

Incident is resolved

[UPDATE] Phone connectivity has been confirmed as resolved by our phone provider. [UPDATE 10:50 AM CT] Phone connectivity appears to have remained stable, but we’re still in communication with our phone provider to ensure the underlying issue has been resolved. Additional updates will be provided here once we receive confirmation. [UPDATE 9:55 AM CT] We’re seeing phone more »

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Intermittent Support Chat Connectivity

Incident is resolved

[Update 8:40AM CST] Our vendor has reported that all systems are operational. Chat functionality has returned to normal. Thank you for your patience. [Update 8:00AM CST] Our vendor has implemented a fix for the connectivity issues and we’re currently monitoring its effectiveness. Currently some users are experiencing intermittent issues accessing and using support chat. We are more »

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Telephone Connectivity Issues

Incident is resolved

[UPDATE] 4:00 AM CT –  Our 3rd party phone provider reports that all issues have been resolved. [UPDATE] 10:02 PM CT – Performance continues to improve but we are still experiencing intermittent connectivity.  You should be able to reach our support team by phone, however, if you experience any issues Live Chat is available 24/7 more »

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User Portal Maintenance

Incident is resolved

[Update 10:54pm CST] At this time this maintenance is completed. At 10:00 pm Central tonight (November 9, 2016), we will be performing a scheduled maintenance on our user portal. During this time, you will be unable to add or remove domains in the portal for a brief period. After this maintenance is complete, you will be able more »

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User Portal Maintenance

Incident is resolved

[Update 10:58pm CST] At this time this maintenance is completed. At 10:00 pm Central tonight (November 7, 2016), we will be performing a scheduled maintenance on our user portal. During this time, you will be unable to add or remove domains in the portal for a brief period. After this maintenance is complete, you will be able to more »

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Large Internet Disruption Impacting WP Engine Services

Incident is resolved

UPDATE 2:23 PM CT: We are still seeing the issues outlined below impacting WP Engine and our support services. You may be seeing issues with LiveChat, our ticketing system, or the User Portal (including purchasing SSL certificates). As soon as we have an additional update available, we will provide it as soon as possible. Thank more »

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Intermittent Connectivity with Ticket System

Incident is resolved

3:44pm CDT – Resolved – This issue has been resolved. Our ticketing system should now be fully functional.   2:24pm CDT – Update – We are still working to resolve this matter with ZenDesk.  Thank you for your patience.   Hello, We are experiencing issues with our 3rd party Ticketing system provider, we are reaching out more »

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