Ticketing System Performance Issues

Incident is resolved

Hello, We’re currently seeing performance issues with our third-party ticketing system. The issue is currently being investigated to reach a resolution ASAP. We’ll provide further updates as they come. [UPDATE 12:03 PM CDT] We’re beginning to see performance improvements and our third-party ticketing system is working further to improve stability. [UPDATE 1:08 PM CDT] At more »

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User Portal Inaccessible

Incident is resolved

Update [5:44am CDT] – All user portal functions have been returned to normal and customer access should be restored. Thank you for your patience with this issue. Currently we’ve been alerted to issues with our user portal (my.wpengine.com), which is preventing customer access to the portal at this time. Our engineering team is currently investigating more »

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User Portal Scheduled Maintenance

Incident is resolved

Update {10:48} – Maintenance has completed and normal service has been restored. Update [10:40] – Maintenance has begun on User Portal. We will update as soon as this has completed. A scheduled maintenance will be occurring on our User Portal [my.wpengine.com] at 10PM Central tonight, June 5th. This should result in no more than 15 more »

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User Portal Emergency Maintenance

Incident is resolved

Hello, We are currently aware of an issue impacting the User Portal and are working to restore functionality as quickly as possible. Regular updates will be provided here. [UPDATE 10:38 AM CDT] Thank you for your patience. The maintenance has concluded and our engineers have confirmed that full functionality has returned to the User Portal. more »

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Support Chat Connection Issues

Incident is resolved

[Update: 5:53am CDT] We’re currently getting reports from our 3rd party support chat provider that their app is currently experiencing issues. At this time there may be delays getting into support chat due to connection issues. Thank you for your patience while we continue to track the resolution of this problem. [Update: 6:12am CDT] While more »

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ZenDesk is Inaccessible

Incident is resolved

Hello, We are seeing errors in our ZenDesk Ticketing System which affects our ability to view and respond to tickets as well as a customers ability to create a ticket or respond to a ticket. We have contacted ZenDesk to report the issue and they are investigating their service now. You can chat with us more »

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Support Phone Line Experiencing Connectivity Issues

Incident is resolved

We are currently experiencing some connectivity issues with our phone lines at the moment. We are working on the issues as we speak, and encourage customers to visit us in chat support via https://my.wpengine.com. We have technicians standing by to assist. [UPDATE 3:15 PM CT] We’re actively working with our third party phone provider to more »

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Intermittent Phone Connectivity

Incident is resolved

Hello, We are currently aware of an issue impacting our third-party phone system. During this time, there may be delays in calls being routed to our Support Specialists. Our third-party phone provider is currently working to resolve the connectivity issues as quickly as possible. In the meantime, please utilize our chat support at https://my.wpengine.com We’ll more »

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User Portal Performance Degradation

Incident is resolved

Hello, We are currently aware of an issue impacting User Portal performance. This includes functionality such as new installation creation, SSL purchases/installation, adding rewrites, etc. During this time, you may be seeing a delay with the aforementioned functionality. We are currently working to restore functionality and will provide further updates here as they come. Thank more »

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LetsEncrypt SSL Orders Delayed

Incident is resolved

Hello, We are currently seeing delays with the confirmation of LetsEncrypt SSL orders and are working with our third-party vendor to resolve the issue as quickly as possible. If you have submitted a LetsEncrypt SSL order, please note that there may be a delay in receiving a confirmation of the order, so please refrain from more »

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