Chat Support Connectivity Issues

Incident is resolved

[Update 7:13 AM CDT] Chat appears to be stable and we believe this issue to be resolved. [Update 6:38 AM CDT] We’re beginning to see chat connectivity stabilize but we continue to monitor the situation. We currently are aware of connectivity issues for our 3rd party chat support platform, which our team is working with more »

Posted .


User Portal Experiencing Issues

Incident is resolved

[UPDATE: 04:00am CST] We are no longer seeing issues with the User Portal. We will continue to monitor this to see if it persists. Thank you again for patience and understanding.   Currently we are experiencing issues with our User Portal (my.wpengine.com). We are currently looking into this issue and proactively trying to resolve this more »

Posted .


User Portal Maintenance

Incident is resolved

[Updated 5:12AM CDT] This maintenance is now completed and access to the user portal should now be restored for all customers.   Updated 5:00AM CDT] This maintenance is now beginning and the user portal will be inaccessible for approximately 30 minutes.   We will be performing user portal maintenance coming up at 5am CDT (March, 22, more »

Posted .


User Portal Emergency Maintenance

Incident is resolved

Hello, The User Portal is currently undergoing emergency maintenance. During this time, you may see intermittent failures when attempting to update configurations such as adding/removing domains, adding/removing redirects, making modifications to SSL configuration, etc. We’ll be updating this page as progress is made. Thank you for your continued patience.

Posted .


Connectivity Issues at One US Datacenter

Incident is resolved

[Update 5:13pm CDT] This outage appears to have cleared at this time. If you are still experiencing connectivity issues, please feel free to reach out to our support team. [Update 4:11pm CDT] We are currently working with our infrastructure provider who has acknowledged a networking issue and are investigating at this time. In addition to affecting more »

Posted .


Ticketing System Degradation

Incident is resolved

[Update 6:20pm CDT] Thank you for your patience. The performance degradation with our ticketing system has been resolved. If you’re still experiencing issues when trying to view tickets at http://help.wpengine.com, please reach out to Support via phone or chat. [UPDATE 4:31pm CDT] We’ve seen an improvement in performance on our ticketing system, but we’re still more »

Posted .


Amazon Issues Affecting User Portal and WP Engine Tools

Incident is resolved

Update 5:00PM Central: Amazon has finished returning services to normal, as such, all WP Engine tools and the User Portal are now functioning as intended. We apologize for any inconvenience this may have caused. Update 3:00PM Central: Amazon has started implementing remediation, and they believe they will see reduced error rates within the hour. WP more »

Posted .


Telephone Connectivity Issues

Incident is resolved

[UPDATE 8:45 PM CT] Phone connectivity has been confirmed as resolved by our phone provider. [UPDATE 8:35 PM CT] Phone connectivity appears to have stablized, but we’re still in communication with our phone provider to ensure the underlying issue has been resolved. Additional updates will be provided here once we receive confirmation. [8:30 PM CT] We have observed more »

Posted .


User Portal Emergency Maintenance

Incident is resolved

Hello, The User Portal is currently undergoing emergency maintenance. During this time, you may see intermittent failures when attempting to update configurations such as adding/removing domains, adding/removing redirects, making modifications to SSL configuration, etc. We’ll be updating this page as progress is made. Thank you for your continued patience. [UPDATE 5:20 PM CT] The User more »

Posted .


Ticketing System Degradation

Incident is resolved

Currently our 3rd party ticketing system is experiencing a degradation of service which may impair viewing, creating or responding to tickets. Please use our chat or phone support if you need to reach out to support during this time. We will update this page with more information as it becomes available. [UPDATE 8:55 AM CT] more »

Posted .