Telephone Connectivity Issues

Incident is resolved

[UPDATE 8:45 PM CT] Phone connectivity has been confirmed as resolved by our phone provider. [UPDATE 8:35 PM CT] Phone connectivity appears to have stablized, but we’re still in communication with our phone provider to ensure the underlying issue has been resolved. Additional updates will be provided here once we receive confirmation. [8:30 PM CT] We have observed more »

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User Portal Emergency Maintenance

Incident is resolved

Hello, The User Portal is currently undergoing emergency maintenance. During this time, you may see intermittent failures when attempting to update configurations such as adding/removing domains, adding/removing redirects, making modifications to SSL configuration, etc. We’ll be updating this page as progress is made. Thank you for your continued patience. [UPDATE 5:20 PM CT] The User more »

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Ticketing System Degradation

Incident is resolved

Currently our 3rd party ticketing system is experiencing a degradation of service which may impair viewing, creating or responding to tickets. Please use our chat or phone support if you need to reach out to support during this time. We will update this page with more information as it becomes available. [UPDATE 8:55 AM CT] more »

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Possible Support Chat Issues

Incident is resolved

At this time our 3rd party support chat client is reporting some issues, which may cause slowness or other intermittent issues for customers using our support chat. Support chat still appears to be available for all clients but when entering chat there may be some delays or slowness when sending messages. We’ll update this post more »

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Internet Connectivity Issues in Multiple WP Engine Offices

Incident is resolved

[UPDATE 10:20 AM CT] Thank you for your patience. We have confirmed that internet connectivity has returned to both offices and our support services are fully functional. [UPDATE 9:47 AM CT] We’re seeing internet connectivity return to our offices. However, we may still see intermittent connectivity issues. Once we have confirmed resolution, we’ll provide another update here. more »

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Telephone Connectivity Issues

Incident is resolved

[UPDATE] Phone connectivity has been confirmed as resolved by our phone provider. [UPDATE 10:50 AM CT] Phone connectivity appears to have remained stable, but we’re still in communication with our phone provider to ensure the underlying issue has been resolved. Additional updates will be provided here once we receive confirmation. [UPDATE 9:55 AM CT] We’re seeing phone more »

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Intermittent Support Chat Connectivity

Incident is resolved

[Update 8:40AM CST] Our vendor has reported that all systems are operational. Chat functionality has returned to normal. Thank you for your patience. [Update 8:00AM CST] Our vendor has implemented a fix for the connectivity issues and we’re currently monitoring its effectiveness. Currently some users are experiencing intermittent issues accessing and using support chat. We are more »

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Telephone Connectivity Issues

Incident is resolved

[UPDATE] 4:00 AM CT –  Our 3rd party phone provider reports that all issues have been resolved. [UPDATE] 10:02 PM CT – Performance continues to improve but we are still experiencing intermittent connectivity.  You should be able to reach our support team by phone, however, if you experience any issues Live Chat is available 24/7 more »

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User Portal Maintenance

Incident is resolved

[Update 10:54pm CST] At this time this maintenance is completed. At 10:00 pm Central tonight (November 9, 2016), we will be performing a scheduled maintenance on our user portal. During this time, you will be unable to add or remove domains in the portal for a brief period. After this maintenance is complete, you will be able more »

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User Portal Maintenance

Incident is resolved

[Update 10:58pm CST] At this time this maintenance is completed. At 10:00 pm Central tonight (November 7, 2016), we will be performing a scheduled maintenance on our user portal. During this time, you will be unable to add or remove domains in the portal for a brief period. After this maintenance is complete, you will be able to more »

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