Internet Issues at WP Engine Headquarters

Incident is resolved

Hello, We are experiencing internet issues at our headquarters in Austin TX, as such we are initiating our procedures to disperse our support teams to continue serving our customers. We have no internet issues in our San Antonio, TX office and that team is continuing to serve customers. We appreciate your patience as we bring more »

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Intermittent Phone Connectivity

Incident is resolved

Hello, We have been notified by our 3rd party Phone provider that they are experiencing issues and we are seeing calls drop when our support team is taking them. We are working with our 3rd party provider to investigate. We apologize for any inconvenience.

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Internet Connectivity Issues in WP Engine Office

Incident is resolved

Update 4:30pm Central: Our ticket system provider has confirmed all issues are resolved and we are not experiencing any further issues. Update 3:45pm Central: Internet connectivity has been restored, however we are seeing issues creating tickets from our User Portal as a residual of nationwide internet issues. If you have an issue creating a ticket more »

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Telephone Connectivity Issues

Incident is resolved

Update 11:45AM Central: Our phone provider has resolved the issue and WP Engine is now accepting phone calls without issue. We apologize for any inconvenience this may have caused. Hello, We have observed issues when receiving phone calls in our Support team. We are working with our phone provider to identify the issue, please utilize more »

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Issues Creating Tickets

Incident is resolved

Hello, Our 3rd party ticket provider is currently having issues preventing users from creating tickets. If you need immediate support please feel free to LiveChat (my.wpengine.com) or call us at 1-877-973-6446. Update (7:40pm CST) – This issue has now been resolved and you can create tickets for our Support team.

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[Resolved] Fire Alarm In Our Building – Phone Connectivity Issues

Incident is resolved

Hello, There was a fire alarm in our building and we have moved our Support team to a nearby office. We are currently experiencing some connectivity issues with our phone system so if you are in need of support immediately please open up a LiveChat with us at my.wpengine.com. We expect to return to our more »

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[Resolved] Intermittent Phone Connectivity

Incident is resolved

Hello, Our 3rd party phone provider is currently experiencing intermittent connectivity. Our Support Operations team is working with them to restore service as soon as possible. If you need immediate support please feel free to chat (my.wpengine.com) or create a ticket (help.wpengine.com) with our team and we are available to assist. Update: It appears our more »

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