Support Phone Line Experiencing Connectivity Issues

Incident is resolved

We are currently experiencing some connectivity issues with our phone lines at the moment. We are working on the issues as we speak, and encourage customers to visit us in chat support via https://my.wpengine.com. We have technicians standing by to assist. [UPDATE 3:15 PM CT] We’re actively working with our third party phone provider to more »

Posted .


Intermittent Phone Connectivity

Incident is resolved

Hello, We are currently aware of an issue impacting our third-party phone system. During this time, there may be delays in calls being routed to our Support Specialists. Our third-party phone provider is currently working to resolve the connectivity issues as quickly as possible. In the meantime, please utilize our chat support at https://my.wpengine.com We’ll more »

Posted .


Telephone Connectivity Issues

Incident is resolved

[UPDATE 8:45 PM CT] Phone connectivity has been confirmed as resolved by our phone provider. [UPDATE 8:35 PM CT] Phone connectivity appears to have stablized, but we’re still in communication with our phone provider to ensure the underlying issue has been resolved. Additional updates will be provided here once we receive confirmation. [8:30 PM CT] We have observed more »

Posted .


Internet Connectivity Issues in Multiple WP Engine Offices

Incident is resolved

[UPDATE 10:20 AM CT] Thank you for your patience. We have confirmed that internet connectivity has returned to both offices and our support services are fully functional. [UPDATE 9:47 AM CT] We’re seeing internet connectivity return to our offices. However, we may still see intermittent connectivity issues. Once we have confirmed resolution, we’ll provide another update here. more »

Posted .


Telephone Connectivity Issues

Incident is resolved

[UPDATE] Phone connectivity has been confirmed as resolved by our phone provider. [UPDATE 10:50 AM CT] Phone connectivity appears to have remained stable, but we’re still in communication with our phone provider to ensure the underlying issue has been resolved. Additional updates will be provided here once we receive confirmation. [UPDATE 9:55 AM CT] We’re seeing phone more »

Posted .


Telephone Connectivity Issues

Incident is resolved

[UPDATE] 4:00 AM CT –  Our 3rd party phone provider reports that all issues have been resolved. [UPDATE] 10:02 PM CT – Performance continues to improve but we are still experiencing intermittent connectivity.  You should be able to reach our support team by phone, however, if you experience any issues Live Chat is available 24/7 more »

Posted .


Telephone Connectivity Issues

Incident is resolved

[UPDATE] 11:02 AM CT – At this time normal functionality has resumed with our phone system. Thank you for your patience while we worked through this matter. We have observed issues when receiving phone calls in our Support team. We are working with our phone provider to identify the issue. Please utilize Live Chat through more »

Posted .


Telephone Connectivity Issues

Incident is resolved

11:33 AM CT – At this time normal functionality has resumed with our phone system. Thank you for your patience while we worked through this matter. We have observed issues when receiving phone calls in our Support team. We are working with our phone provider to identify the issue. Please utilize Live Chat through the more »

Posted .


Telephone Connectivity Issues

Incident is resolved

2:47PM CST – At this time normal functionality has resumed with our phone system. Thank you for your patience while we worked through this matter. 2:35PM CST – We have observed issues when receiving phone calls in our Support team. We are working with our phone provider to identify the issue. Please utilize Live Chat more »

Posted .


Telephone Connectivity Issues

Incident is resolved

2:30PM CST: At this time, it appears that phone functionality has returned to normal operation. 3/8/16 – 1:46PM CST: We have observed issues when receiving phone calls in our Support team. We are working with our phone provider to identify the issue, please utilize our ticketing system and Live Chat through the User Portal if more »

Posted .