Email Delivery Issues

Incident is resolved

Hello all, One of our 3rd party email providers has reported issues with email delivery. This will result in longer than normal delays in receiving some emails. This would include, but is not limited to, reset password emails from your WP-Admin dashboard, backup download request. We are actively monitoring the situation, and will update you with any more »

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Emergency Security Maintenance for North America Datacenters

Incident is resolved

Update: At this time, maintenance has completed for our North American Datacenters. WP Engine will be conducting an emergency security maintenance today in order to address the potential exploits associated with the CPU flaws as reported in the media, an update and reboot is required. The updates will impact a subset of our servers located more »

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Emergency Security Maintenance for North America Datacenters

Incident is resolved

WP Engine will be conducting an emergency security maintenance today in order to address the potential exploits associated with the CPU flaws as reported in the media, an update and reboot is required. The updates will impact a subset of our servers located in our North America datacenters. As such, WP Engine is taking the more »

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Connectivity Issues to MySQL

Incident is resolved

Our engineers have been made aware of some customers receiving a SSL error while trying to reach MySQL remotely or via phpMyAdmin. We are currently working with our engineers to ensure the issue is resolved as quickly as possible, but during this time you may notice issues connecting to MySQL. We’ll provide further updates here more »

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Emergency Security Maintenance for North America Datacenters

Incident is resolved

UPDATE: Maintenance for our North America datacenters has completed at this time. We appreciate your patience as we worked through this security update. WP Engine will be conducting an emergency security maintenance today in order to address the potential exploits associated with the CPU flaws as reported in the media, an update and reboot is more »

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Emergency Security Maintenance for North America Datacenters

Incident is resolved

UPDATE: Maintenance for our North America datacenters has completed at this time. We appreciate your patience as we worked through this security update.   WP Engine will be conducting an emergency security maintenance today in order to address the potential exploits associated with the CPU flaws as reported in the media, an update and reboot more »

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Connectivity Issues in US Region

Incident is resolved

Our engineers have been made aware of intermittent connectivity issues in our third-party datacenters in the US region. We are currently working with our datacenter provider to ensure the issue is resolved as quickly as possible, but during this time you may notice degraded performance. We’ll provide further updates here as they come. [UPDATE: 6:18 more »

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WordPress Security Upgrade 4.8.3

Incident is resolved

WordPress today has issued a security release to WordPress core, which fixes a known vulnerability. You can read more about this in WordPress’ official release post. We will be updating all customers to this latest release with in your current branch of WordPress. For example, 4.7.6 will upgrade to 4.7.7 however, 4.6.7 will upgrade to more »

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Intermittent Packet Loss in One US Datacenter

Incident is resolved

Update 5:25PM Central: We have not had any alerts in our monitoring system for the last 20 minutes, this is now resolved. Update 5:05PM Central: We are seeing alerts clear and servers come back online. We will provide an update once we believe this is fully resolved. Hello, We have been informed by our infrastructure more »

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Intermittent Connectivity in US Region

Incident is resolved

Our engineers have been made aware of intermittent connectivity issues in our third-party datacenters in the US region. We are currently working with our datacenter provider to ensure the issue is resolved as quickly as possible, but during this time you may notice degraded performance. We’ll provide further updates here as they come. [UPDATE: 3:00 more »

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