Intermittent Connectivity Issues with Git Push on Staging and Staging Backups

Incident is resolved

We are seeing intermittent connectivity issues with Git Push on staging. You may also notice that backup points for the staging site are not showing available for download in the User Portal as well. We are working to resolve this issue as quickly as possible. We’ll provide further updates here as they come. Thank you more »

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CDN Asset Redirect Issue

Incident is resolved

[UPDATE 11:50 AM CDT] – The farm-wide fix has been implemented, and all CDN asset links should be working properly.  If you are still having trouble, please reach out to our support team and we’ll make sure to address it.   Over the course of the last hour we have received several contacts regarding CDN more »

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Intermittent Connectivity Issues Impacting Backup Points in User Portal

Incident is resolved

Hello, We are currently aware of intermittent connectivity issues impacting backup points in the User Portal. You may notice issues when using functionality like backup point creation, restoring from backup points, and deploying sites to other environments/installations within your User Portal. We’ll provide further updates here as they come. Thank you for your patience. [UPDATE more »

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Connectivity Issues at One US Datacenter

Incident is resolved

[Update 4:07pm CDT] This outage appears to have cleared at this time. If you are still experiencing connectivity issues, please feel free to reach out to our support team. [Update 3:47pm CDT] We are currently working with our infrastructure provider who has acknowledged a networking issue and are investigating at this time. In addition to affecting more »

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Subset of Staging Sites Returning 500 Error

Incident is resolved

We have recently become aware of an issue impacting customers’ staging sites. They are returning a 500 error upon loading the page, and we are currently investigating a solution. Once we have more information, we will be sure to update this post. [UPDATE 2:55 PM CDT]: Our engineering team is rolling out a fix to more »

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User Portal Maintenance

Incident is resolved

[Update 5:14AM CDT] This maintenance has now been fully completed.   We will be performing user portal maintenance coming up at 4am CDT (April 19, 2017) which will make the user portal effectively inaccessible for about 30 minutes. We’ll update this status page once the maintenance has started and then again once it is completed. more »

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User Portal Maintenance

Incident is resolved

[Updated 5:12AM CDT] This maintenance is now completed and access to the user portal should now be restored for all customers.   Updated 5:00AM CDT] This maintenance is now beginning and the user portal will be inaccessible for approximately 30 minutes.   We will be performing user portal maintenance coming up at 5am CDT (March, 22, more »

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Connectivity Issues at One US Datacenter

Incident is resolved

[Update 5:13pm CDT] This outage appears to have cleared at this time. If you are still experiencing connectivity issues, please feel free to reach out to our support team. [Update 4:11pm CDT] We are currently working with our infrastructure provider who has acknowledged a networking issue and are investigating at this time. In addition to affecting more »

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Amazon Issues Affecting User Portal and WP Engine Tools

Incident is resolved

Update 5:00PM Central: Amazon has finished returning services to normal, as such, all WP Engine tools and the User Portal are now functioning as intended. We apologize for any inconvenience this may have caused. Update 3:00PM Central: Amazon has started implementing remediation, and they believe they will see reduced error rates within the hour. WP more »

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Maintenance on Git Push Feature

Incident is resolved

Update : 12:36 Central : Maintenance has concluded and the Git Push feature is working as intended. We apologize for any inconvenience.   Hello there, We are performing routine Maintenance on our Git Push feature September 21st between the hours of 10:00 PM CST and 1:00 AM CST September 22nd. This will render the feature down and unable more »

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