Intermittent CDN Connectivity In Specific Region

Incident is resolved

Hello, We are currently aware of an issue impacting CDN assets primarily from customers on the US West Coast accessing sites, including the WP Engine User Portal at https://my.wpengine.com. We are currently working with our CDN provider to ensure the issue is resolved as quickly as possible and will provide additional updates here as they more »

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Email Delivery Issues

Incident is resolved

Hello all, One of our 3rd party email providers has reported issues with email delivery. This will result in longer than normal delays in receiving some emails. This would include, but is not limited to, reset password emails from your WP-Admin dashboard, backup download request. We are actively monitoring the situation, and will update you with any more »

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Backups Unavailable in User Portal

Incident is resolved

Hello, Our engineers are currently aware of an issue impacting backup points being able to be displayed in the User Portal. We’re currently working to restore this functionality as quickly as possible. Please note that all backups still exist and will reappear once the issue is resolved. We will provide additional updates here as they more »

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Investigating Issue With CDN Assets Unable to Load Over SSL

Incident is resolved

We’re currently investigating an issue with assets being served securely (HTTP/SSL) over CDN are unable to load for some customers. If you’re experiencing CDN assets being unable to load, please reach out to our Support team via the User Portal at https://my.wpengine.com. We’ll be providing additional updates here as they come. [UPDATE 11:58 AM CT] more »

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Intermittent Connectivity Issues with Git Push on Staging and Staging Backups

Incident is resolved

We are seeing intermittent connectivity issues with Git Push on staging. You may also notice that backup points for the staging site are not showing available for download in the User Portal as well. We are working to resolve this issue as quickly as possible. We’ll provide further updates here as they come. Thank you more »

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CDN Asset Redirect Issue

Incident is resolved

[UPDATE 11:50 AM CDT] – The farm-wide fix has been implemented, and all CDN asset links should be working properly.  If you are still having trouble, please reach out to our support team and we’ll make sure to address it.   Over the course of the last hour we have received several contacts regarding CDN more »

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Intermittent Connectivity Issues Impacting Backup Points in User Portal

Incident is resolved

Hello, We are currently aware of intermittent connectivity issues impacting backup points in the User Portal. You may notice issues when using functionality like backup point creation, restoring from backup points, and deploying sites to other environments/installations within your User Portal. We’ll provide further updates here as they come. Thank you for your patience. [UPDATE more »

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Connectivity Issues at One US Datacenter

Incident is resolved

[Update 4:07pm CDT] This outage appears to have cleared at this time. If you are still experiencing connectivity issues, please feel free to reach out to our support team. [Update 3:47pm CDT] We are currently working with our infrastructure provider who has acknowledged a networking issue and are investigating at this time. In addition to affecting more »

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Subset of Staging Sites Returning 500 Error

Incident is resolved

We have recently become aware of an issue impacting customers’ staging sites. They are returning a 500 error upon loading the page, and we are currently investigating a solution. Once we have more information, we will be sure to update this post. [UPDATE 2:55 PM CDT]: Our engineering team is rolling out a fix to more »

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User Portal Maintenance

Incident is resolved

[Update 5:14AM CDT] This maintenance has now been fully completed.   We will be performing user portal maintenance coming up at 4am CDT (April 19, 2017) which will make the user portal effectively inaccessible for about 30 minutes. We’ll update this status page once the maintenance has started and then again once it is completed. more »

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