User Portal Maintenance

Incident is resolved

[Updated 5:12AM CDT] This maintenance is now completed and access to the user portal should now be restored for all customers.   Updated 5:00AM CDT] This maintenance is now beginning and the user portal will be inaccessible for approximately 30 minutes.   We will be performing user portal maintenance coming up at 5am CDT (March, 22, more »

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Connectivity Issues at One US Datacenter

Incident is resolved

[Update 5:13pm CDT] This outage appears to have cleared at this time. If you are still experiencing connectivity issues, please feel free to reach out to our support team. [Update 4:11pm CDT] We are currently working with our infrastructure provider who has acknowledged a networking issue and are investigating at this time. In addition to affecting more »

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Amazon Issues Affecting User Portal and WP Engine Tools

Incident is resolved

Update 5:00PM Central: Amazon has finished returning services to normal, as such, all WP Engine tools and the User Portal are now functioning as intended. We apologize for any inconvenience this may have caused. Update 3:00PM Central: Amazon has started implementing remediation, and they believe they will see reduced error rates within the hour. WP more »

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Maintenance on Git Push Feature

Incident is resolved

Update : 12:36 Central : Maintenance has concluded and the Git Push feature is working as intended. We apologize for any inconvenience.   Hello there, We are performing routine Maintenance on our Git Push feature September 21st between the hours of 10:00 PM CST and 1:00 AM CST September 22nd. This will render the feature down and unable more »

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Emergency Maintenance on Git Push Feature

Incident is resolved

Update 1:45PM Central: The Emergency Maintenance has concluded and the Git Push feature is working as intended. We apologize for any inconvenience.   Hello, We are performing Emergency Maintenance on our Git Push feature which will render the feature down and unable to be utilized until the maintenance is concluded. We will update this Status more »

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GIT Temporarily Disabled

Incident is resolved

Currently GIT is undergoing emergency maintenance on our platform and is inaccessible during this maintenance. We have no ETA for the completion of this maintenance but we will update this blog with more updates as they become available.

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CloudFlare Reporting Issues

Incident is resolved

UPDATE 9:41 AM CT: Thank you for your patience. We can see from CloudFlare’s status page that this issue was resolved at 9:22 AM CT and everything looks to be remaining stable. Please let us know if you continue to see issues when loading your site through CloudFlare. Hello there, CloudFlare, a popular DNS provider more »

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Scheduled maintenance may cause some platform features to be unavailable

Incident is resolved

On Saturday, 5/14, beginning at 10pm Central, we will be performing a scheduled maintenance on the WP Engine platform which may cause some platform features (the User Portal, backups in the portal, and git push) to be briefly unavailable. We expect the impact to be less than 15 minutes while the maintenance is underway. During more »

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Read Only on Some Servers in One US Datacenter

Incident is resolved

[Update] 7:43AM: All issues at the datacenter are now resolved. [Update] 6:55AM:  We are now aware of some customers seeing 404 errors on their sites.  We are continuing to work with the datacenter to resolve these. We’re currently aware of an issue at one of our US datacenters where a large subset of servers in more »

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User Portal Functionality Limited

Incident is resolved

Update 12:11PM Central: Our Technical Operations team has identified the issue and resolved it. All functionality is now working normally. We apologize for any inconvenience this may have caused. Hello, Our Technical Operations team has observed failures on functions in the User Portal such as Backup Points, Git Keys and more. They are actively investigating more »

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