Support Chat Unavailable

Incident is resolved

[Update 9:20AM Central] We are currently aware of an issue with our 3rd party chat platform that is making our chat services unavailable at the moment. We will update this post with more information as it becomes available but you can still call 1-877-973-6446 ext 2 for phone support at this time. [Update 9:42AM Central] more »

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Chat Connectivity Issues

Incident is resolved

Hello, Our 3rd party chat service provider is currently experiencing connectivity issues. During this time, you may be unable to join a Live Chat session. While services are restored, please reach out to our Support team by calling 1-877-973-6446. We will provide further updates here as they come. [UPDATE 11:50 AM CDT] Our third party chat more »

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Support Chat Connection Issues

Incident is resolved

We’re currently getting reports from our 3rd party support chat provider that their app is currently experiencing issues. At this time there may be delays getting into support chat due to connection issues. Thank you for your patience while we continue to track the resolution of this problem.    

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Support Chat Connection Issues

Incident is resolved

We’re currently getting reports from our 3rd party support chat provider that their app is currently experiencing issues. At this time there may be delays getting into support chat due to connection issues. Thank you for your patience while we continue to track the resolution of this problem.   Thank you for your patience. At more »

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Support Chat Connection Issues

Incident is resolved

[Update: 5:53am CDT] We’re currently getting reports from our 3rd party support chat provider that their app is currently experiencing issues. At this time there may be delays getting into support chat due to connection issues. Thank you for your patience while we continue to track the resolution of this problem. [Update: 6:12am CDT] While more »

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Support Chat Connectivity Issues

Incident is resolved

[Update 7:19am CDT] We are seeing connectivity issues clear up and accessibility to support chat at my.wpengine.com start to return for customers. We continue to monitor things at this time.   We are currently seeing reports of our support chat being unavailable in the user portal. We’re currently investigating possible issues with our 3rd party more »

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Chat Support Connectivity Issues

Incident is resolved

[Update 7:13 AM CDT] Chat appears to be stable and we believe this issue to be resolved. [Update 6:38 AM CDT] We’re beginning to see chat connectivity stabilize but we continue to monitor the situation. We currently are aware of connectivity issues for our 3rd party chat support platform, which our team is working with more »

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Amazon Issues Affecting User Portal and WP Engine Tools

Incident is resolved

Update 5:00PM Central: Amazon has finished returning services to normal, as such, all WP Engine tools and the User Portal are now functioning as intended. We apologize for any inconvenience this may have caused. Update 3:00PM Central: Amazon has started implementing remediation, and they believe they will see reduced error rates within the hour. WP more »

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Possible Support Chat Issues

Incident is resolved

At this time our 3rd party support chat client is reporting some issues, which may cause slowness or other intermittent issues for customers using our support chat. Support chat still appears to be available for all clients but when entering chat there may be some delays or slowness when sending messages. We’ll update this post more »

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Internet Connectivity Issues in Multiple WP Engine Offices

Incident is resolved

[UPDATE 10:20 AM CT] Thank you for your patience. We have confirmed that internet connectivity has returned to both offices and our support services are fully functional. [UPDATE 9:47 AM CT] We’re seeing internet connectivity return to our offices. However, we may still see intermittent connectivity issues. Once we have confirmed resolution, we’ll provide another update here. more »

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