Chat Support Connectivity Issues

Incident is resolved

[Update 7:13 AM CDT] Chat appears to be stable and we believe this issue to be resolved. [Update 6:38 AM CDT] We’re beginning to see chat connectivity stabilize but we continue to monitor the situation. We currently are aware of connectivity issues for our 3rd party chat support platform, which our team is working with more »

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Amazon Issues Affecting User Portal and WP Engine Tools

Incident is resolved

Update 5:00PM Central: Amazon has finished returning services to normal, as such, all WP Engine tools and the User Portal are now functioning as intended. We apologize for any inconvenience this may have caused. Update 3:00PM Central: Amazon has started implementing remediation, and they believe they will see reduced error rates within the hour. WP more »

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Possible Support Chat Issues

Incident is resolved

At this time our 3rd party support chat client is reporting some issues, which may cause slowness or other intermittent issues for customers using our support chat. Support chat still appears to be available for all clients but when entering chat there may be some delays or slowness when sending messages. We’ll update this post more »

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Internet Connectivity Issues in Multiple WP Engine Offices

Incident is resolved

[UPDATE 10:20 AM CT] Thank you for your patience. We have confirmed that internet connectivity has returned to both offices and our support services are fully functional. [UPDATE 9:47 AM CT] We’re seeing internet connectivity return to our offices. However, we may still see intermittent connectivity issues. Once we have confirmed resolution, we’ll provide another update here. more »

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Intermittent Support Chat Connectivity

Incident is resolved

[Update 8:40AM CST] Our vendor has reported that all systems are operational. Chat functionality has returned to normal. Thank you for your patience. [Update 8:00AM CST] Our vendor has implemented a fix for the connectivity issues and we’re currently monitoring its effectiveness. Currently some users are experiencing intermittent issues accessing and using support chat. We are more »

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Large Internet Disruption Impacting WP Engine Services

Incident is resolved

UPDATE 2:23 PM CT: We are still seeing the issues outlined below impacting WP Engine and our support services. You may be seeing issues with LiveChat, our ticketing system, or the User Portal (including purchasing SSL certificates). As soon as we have an additional update available, we will provide it as soon as possible. Thank more »

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Live Chat Connectivity Issues

Incident is resolved

[Resolved 8:04 AM CST] – At this time the implemented fix appears to be working and normal chat functionality has been restored. [Update 7:34 AM CST] – Our 3rd Party Live Chat provider has implemented a fix and are currently monitoring the results. Currently our 3rd Party Live Chat system is experiencing difficulty loading chat more »

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Internet Issues at WP Engine Headquarters

Incident is resolved

Hello, We are experiencing internet issues at our headquarters in Austin TX, as such we are initiating our procedures to disperse our support teams to continue serving our customers. We have no internet issues in our San Antonio, TX office and that team is continuing to serve customers. We appreciate your patience as we bring more »

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Chat Temporarily Unavailable

Incident is resolved

Resolved: Currently our 3rd party chat provider is experiencing some technical issues which is causing chat to be unavailable for our customers. They are working to resolve the issue and we’ll update with more as it becomes available.

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Internet Connectivity Issues in WP Engine Office

Incident is resolved

Update 4:30pm Central: Our ticket system provider has confirmed all issues are resolved and we are not experiencing any further issues. Update 3:45pm Central: Internet connectivity has been restored, however we are seeing issues creating tickets from our User Portal as a residual of nationwide internet issues. If you have an issue creating a ticket more »

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