Intermittent Connectivity With CDN in Certain Regions

Incident is resolved

We’ve been made aware of connectivity issues impacting our 3rd party CDN provider. During this time you may not see CDN assets loading. A fix is currently being implemented, and in the meantime you may disable your CDN via your User Portal at https://my.wpengine.com or reach out to our Support team for assistance. We’ll provide more »

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Intermittent CDN Connectivity In Specific Region

Incident is resolved

Hello, We are currently aware of an issue impacting CDN assets primarily from customers on the US West Coast accessing sites, including the WP Engine User Portal at https://my.wpengine.com. We are currently working with our CDN provider to ensure the issue is resolved as quickly as possible and will provide additional updates here as they more »

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Investigating Issue With CDN Assets Unable to Load Over SSL

Incident is resolved

We’re currently investigating an issue with assets being served securely (HTTP/SSL) over CDN are unable to load for some customers. If you’re experiencing CDN assets being unable to load, please reach out to our Support team via the User Portal at https://my.wpengine.com. We’ll be providing additional updates here as they come. [UPDATE 11:58 AM CT] more »

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CDN Asset Redirect Issue

Incident is resolved

[UPDATE 11:50 AM CDT] – The farm-wide fix has been implemented, and all CDN asset links should be working properly.  If you are still having trouble, please reach out to our support team and we’ll make sure to address it.   Over the course of the last hour we have received several contacts regarding CDN more »

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Connectivity Issues at One US Datacenter

Incident is resolved

[Update 4:07pm CDT] This outage appears to have cleared at this time. If you are still experiencing connectivity issues, please feel free to reach out to our support team. [Update 3:47pm CDT] We are currently working with our infrastructure provider who has acknowledged a networking issue and are investigating at this time. In addition to affecting more »

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CDN Administration Issues

Incident is resolved

Update 1:00PM Central: We have received confirmation from our 3rd party CDN provider that all issues have been resolved and we see that in our internal monitoring as well. We apologize for the inconvenience this may have caused. Hello, We have received word from our 3rd party CDN provider that they are having issues with more »

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CDN Cache Purge Requests Delayed

Incident is resolved

Update 11:38am Central: We have worked with our CDN provider and they have made adjustments to their API which has resolved all delays, currently there is no longer an issue with purging the CDN Cache. We apologize for any inconvenience this may have caused. Hello, Our Technical Operations team has been alerted that CDN Cache more »

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CDN Creation Failing

Incident is resolved

Hello, We have become aware of an issue affecting the creation of new CDN zones. We are working with our CDN partner to investigate why they are not creating zones when we request them. If you need CDN turned on for a site for the first time please contact our Support Team through the User more »

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CDN Cache Purge Requests Dropping.

Incident is resolved

Update 08:20AM Central: Our infrastructure provider identified the issue on their end and has resolved it. At this time our CDN provider’s cache purging controls are disabled and maintenance is currently being performed. During this maintenance any attempts to purge the CDN cache from the user portal will likely be dropped but will be queued to more »

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CDN API Intermittent Errors

Incident is resolved

Hello, We have been notified by our CDN Provider that their API is producing intermittent errors for API calls, this would include enabling/disabling CDN, or purging the CDN cache. Their actual CDN service is 100% operational and there is no impact to customers sites, only enabling/disabling CDN, or purging the CDN cache. We will provide more »

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