Connectivity Issues at One US Datacenter

Incident is resolved

[Update 4:07pm CDT] This outage appears to have cleared at this time. If you are still experiencing connectivity issues, please feel free to reach out to our support team. [Update 3:47pm CDT] We are currently working with our infrastructure provider who has acknowledged a networking issue and are investigating at this time. In addition to affecting more »

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CDN Administration Issues

Incident is resolved

Update 1:00PM Central: We have received confirmation from our 3rd party CDN provider that all issues have been resolved and we see that in our internal monitoring as well. We apologize for the inconvenience this may have caused. Hello, We have received word from our 3rd party CDN provider that they are having issues with more »

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CDN Cache Purge Requests Delayed

Incident is resolved

Update 11:38am Central: We have worked with our CDN provider and they have made adjustments to their API which has resolved all delays, currently there is no longer an issue with purging the CDN Cache. We apologize for any inconvenience this may have caused. Hello, Our Technical Operations team has been alerted that CDN Cache more »

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CDN Creation Failing

Incident is resolved

Hello, We have become aware of an issue affecting the creation of new CDN zones. We are working with our CDN partner to investigate why they are not creating zones when we request them. If you need CDN turned on for a site for the first time please contact our Support Team through the User more »

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CDN Cache Purge Requests Dropping.

Incident is resolved

Update 08:20AM Central: Our infrastructure provider identified the issue on their end and has resolved it. At this time our CDN provider’s cache purging controls are disabled and maintenance is currently being performed. During this maintenance any attempts to purge the CDN cache from the user portal will likely be dropped but will be queued to more »

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CDN API Intermittent Errors

Incident is resolved

Hello, We have been notified by our CDN Provider that their API is producing intermittent errors for API calls, this would include enabling/disabling CDN, or purging the CDN cache. Their actual CDN service is 100% operational and there is no impact to customers sites, only enabling/disabling CDN, or purging the CDN cache. We will provide more »

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CDN Maintenance in Progress

Incident is resolved

Our 3rd party CDN provider has informed us about maintenance that has started with their service. This is similar to the patching and restarting that we recently did on our systems to address the GHOST vulnerability, http://wpengine.com/2015/01/27/addressing-ghost-vulnerability/. We will continue to monitor this throughout the day and update this post once we have received confirmation that more »

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Purge CDN Cache Intermittent

Incident is resolved

Hello, We are investigating issues around the Purge Cache buttons in the User Portal and WP Engine Plugin not purging the CDN cache. If you are experiencing issues around purging the CDN cache please contact our Support team via the User Portal and we will purge the cache directly for you. We will provide an more »

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