User Portal Maintenance

Incident is resolved

[Update 5:14AM CDT] This maintenance has now been fully completed.   We will be performing user portal maintenance coming up at 4am CDT (April 19, 2017) which will make the user portal effectively inaccessible for about 30 minutes. We’ll update this status page once the maintenance has started and then again once it is completed. more »

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User Portal Maintenance

Incident is resolved

[Updated 5:12AM CDT] This maintenance is now completed and access to the user portal should now be restored for all customers.   Updated 5:00AM CDT] This maintenance is now beginning and the user portal will be inaccessible for approximately 30 minutes.   We will be performing user portal maintenance coming up at 5am CDT (March, 22, more »

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Connectivity Issues at One US Datacenter

Incident is resolved

[Update 5:13pm CDT] This outage appears to have cleared at this time. If you are still experiencing connectivity issues, please feel free to reach out to our support team. [Update 4:11pm CDT] We are currently working with our infrastructure provider who has acknowledged a networking issue and are investigating at this time. In addition to affecting more »

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Amazon Issues Affecting User Portal and WP Engine Tools

Incident is resolved

Update 5:00PM Central: Amazon has finished returning services to normal, as such, all WP Engine tools and the User Portal are now functioning as intended. We apologize for any inconvenience this may have caused. Update 3:00PM Central: Amazon has started implementing remediation, and they believe they will see reduced error rates within the hour. WP more »

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Scheduled maintenance may cause some platform features to be unavailable

Incident is resolved

On Saturday, 5/14, beginning at 10pm Central, we will be performing a scheduled maintenance on the WP Engine platform which may cause some platform features (the User Portal, backups in the portal, and git push) to be briefly unavailable. We expect the impact to be less than 15 minutes while the maintenance is underway. During more »

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Read Only on Some Servers in One US Datacenter

Incident is resolved

[Update] 7:43AM: All issues at the datacenter are now resolved. [Update] 6:55AM:  We are now aware of some customers seeing 404 errors on their sites.  We are continuing to work with the datacenter to resolve these. We’re currently aware of an issue at one of our US datacenters where a large subset of servers in more »

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User Portal Functionality Limited

Incident is resolved

Update 12:11PM Central: Our Technical Operations team has identified the issue and resolved it. All functionality is now working normally. We apologize for any inconvenience this may have caused. Hello, Our Technical Operations team has observed failures on functions in the User Portal such as Backup Points, Git Keys and more. They are actively investigating more »

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User Portal Not Showing Staging Backups

Incident is resolved

We have been alerted to an issue with user portal not showing staging backups, our technical operations team is currently working to resolve as quickly as possible. We will provide updates as they become available.

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Scheduled maintenance may cause some platform features to be unavailable

Incident is resolved

On Saturday, 3/19 between 8PM and 2AM central, we will be performing a scheduled maintenance on the WP Engine platform which may cause some platform features (the User Portal, backups in the portal, and git push) to be unavailable for approximately 15 minutes while the maintenance is underway.   During this maintenance, no impact to more »

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User Portal & Git Experiencing Intermittent Failures

Incident is resolved

Hello, We are currently seeing failures for some requests in our User Portal, and Git Push. Our Engineering teams are working to identify and resolve the issues. We apologize for any inconvenience.

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