Scheduled maintenance may cause some platform features to be unavailable

Incident is resolved

On Saturday, 5/14, beginning at 10pm Central, we will be performing a scheduled maintenance on the WP Engine platform which may cause some platform features (the User Portal, backups in the portal, and git push) to be briefly unavailable. We expect the impact to be less than 15 minutes while the maintenance is underway. During more »

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Read Only on Some Servers in One US Datacenter

Incident is resolved

[Update] 7:43AM: All issues at the datacenter are now resolved. [Update] 6:55AM:  We are now aware of some customers seeing 404 errors on their sites.  We are continuing to work with the datacenter to resolve these. We’re currently aware of an issue at one of our US datacenters where a large subset of servers in more »

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User Portal Functionality Limited

Incident is resolved

Update 12:11PM Central: Our Technical Operations team has identified the issue and resolved it. All functionality is now working normally. We apologize for any inconvenience this may have caused. Hello, Our Technical Operations team has observed failures on functions in the User Portal such as Backup Points, Git Keys and more. They are actively investigating more »

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User Portal Not Showing Staging Backups

Incident is resolved

We have been alerted to an issue with user portal not showing staging backups, our technical operations team is currently working to resolve as quickly as possible. We will provide updates as they become available.

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Scheduled maintenance may cause some platform features to be unavailable

Incident is resolved

On Saturday, 3/19 between 8PM and 2AM central, we will be performing a scheduled maintenance on the WP Engine platform which may cause some platform features (the User Portal, backups in the portal, and git push) to be unavailable for approximately 15 minutes while the maintenance is underway.   During this maintenance, no impact to more »

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User Portal & Git Experiencing Intermittent Failures

Incident is resolved

Hello, We are currently seeing failures for some requests in our User Portal, and Git Push. Our Engineering teams are working to identify and resolve the issues. We apologize for any inconvenience.

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Connectivity Issue for a Small Number of Servers

Incident is resolved

Update 3:35PM Central: All servers have returned to full service and the issue is now resolved. If you are experiencing any issues please contact our Support Team through the User Portal. We apologize for the inconvenience this may have caused and will be working with our infrastructure provider to understand how they will be implementing more »

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Download Links for Backup Points Failing

Incident is resolved

Update 10:30AM Central: We have finished deploying the fix for this issue and have tested successfully, all Backup Point operations are functioning normally. Update 9:35AM Central: We have found the cause of the issue and coded a resolution, this is being deployed now and we will update this post once it has finished and the more »

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Brief User Portal Maintenance

Incident is resolved

We are having a brief maintenance window for the User Portal to help address some limited functionality with several WP Engine features. For this window, you may not be able to download backups points, save rewrites, or adding GIT users. We will update here once we’ve completed the maintenance. Update (11:55am CST): We have finished more »

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