Maintenance lasted much longer than we were told by our Webhosting provider and it affected every WP Engine Site. Overnight we were in contact with FireHost support and had discovered that the FireHost provided has a incorrect configuration that extended our downtime. After resolving the issue with FireHost, the CEO of the company wanted to provide our community with information on the issue:
WP Engine Customers,
This is Chris Drake and I’m the CEO of FireHost. WP Engine leverages our infrastructure to provide their managed WordPress service and as you know we had a huge datacenter migration initiative this morning with an expected maintenance window of 4 hours downtime. Unfortunately, due to unforeseen events during the move we created additional downtime for WP Engine. The reason for my email is to express our deepest apologies to you and to also let you know that this was a FireHost mistake and not one of WP Engine.
If there’s any frustration you have from this extended downtime, please send it my way as we’re the responsible party. I can be reached at firstname.lastname@example.org and my cell is 214-562-8562.
Thank you for your understanding.
CEO, FireHost Inc.