Possible Support Chat Issues

Posted

Incident is resolved

At this time our 3rd party support chat client is reporting some issues, which may cause slowness or other intermittent issues for customers using our support chat. Support chat still appears to be available for all clients but when entering chat there may be some delays or slowness when sending messages. We’ll update this post further as new developments emerge.

[UPDATE 9:08 AM CT] A fix has been implemented by our 3rd party chat provider and we’ve seen full functionality return to our support chat system.