Email Delivery Issues

WP Engine : July 13, 2018 7:54 am : WP Platform

Hello all,

One of our 3rd party email providers has reported issues with email delivery. This will result in longer than normal delays in receiving some emails. This would include, but is not limited to, reset password emails from your WP-Admin dashboard, backup download request.

We are actively monitoring the situation, and will update you with any updates we receive.

 

Update 8:01am CDT: A fix has been pushed to the email delivery issue. We will continue to monitor the incident and provide updates as we receive them.

 

Update 8:55am CDT: Our third party email provider has reported that email delivery is fully functional now. Thank you for your patience as we worked through the issue.

Comments are closed

WordPress Maintenance/Security Upgrade 4.9.7

WP Engine : July 5, 2018 12:39 pm : WP Platform

WordPress today has issued a maintenance/security release to WordPress core, which fixes a few bugs. You can read more about this in WordPress’ official release post. We will be updating all customers to this latest release with in your current branch of WordPress. For example, 4.9.6 will upgrade to 4.9.7 however, 4.8.6 will upgrade to 4.8.7, etc. Please take a look at our WordPress Upgrade article here for more information on our upgrade process.

Because you are a WP Engine customer,  you do not have to take action at this time. Our team is working to issue patches across the WP Engine platform to upgrade affected installs to their next stable version. We’ve got your back. As always, thank you for trusting WP Engine to host your WordPress sites. Automated maintenance updates like these are part of our promise to deliver a secure WordPress experience while ensuring the security of our customers.

Comments are closed

Degraded Performance in Belgium Datacenter

WP Engine : July 4, 2018 5:29 am : WP Platform

[Update 11:00 AM CDT] Thank you for your patience. Our data center has confirmed the network issues have been fully resolved. Please contact Support via your User Portal if you’re still experiencing any issues.

[Update 8:27 AM CDT] Our third party datacenter has found the cause and are currently rolling out a fix to mitigate the issue now. We will post another update when we get the all clear that everything is back to normal.

We are currently experiencing a network issue with our Belgian data center.

We do apologize for the inconvenience here. Our team is working along our third party data center provider at this time to identify and resolve the issue moving forward.

We hope to have this issue resolved as soon as possible.

Comments are closed

User Portal Inaccessible

WP Engine : June 13, 2018 5:21 am : WP Platform

Update [5:44am CDT] – All user portal functions have been returned to normal and customer access should be restored. Thank you for your patience with this issue.

Currently we’ve been alerted to issues with our user portal (my.wpengine.com), which is preventing customer access to the portal at this time. Our engineering team is currently investigating this outage and we will update this status with more as it becomes available.

Comments are closed

Emergency Security Maintenance for North America Datacenters

WP Engine : June 6, 2018 9:00 pm : WP Platform

Update: At this time, maintenance has completed for our North American Datacenters.

WP Engine will be conducting an emergency security maintenance today in order to address the potential exploits associated with the CPU flaws as reported in the media, an update and reboot is required. The updates will impact a subset of our servers located in our North America datacenters.

As such, WP Engine is taking the appropriate steps to apply updates to customer environments which will result in minimal interruption of service. Please note that this update isn’t specific to the WP Engine platform. Details on this security advisory are available here.

This emergency maintenance is expected to take place on your server during a window today on Wednesday, June 6th starting at 10:00PM until 4:00AM Central time. We are performing this update during off-peak hours for the data center location to minimize impact on your site.

We expect that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot. Outside of the temporary service interruption, there should be no impact to your site. We will be monitoring the situation closely and communicating with the infrastructure provider regularly to ensure minimal disruption.

Please note – If you reside on one of our multi zone cluster solutions, you will not be impacted by the server reboots.

We apologize for any inconvenience this may cause. At WP Engine we take the security of your site seriously, and we thank you for the opportunity to support your business.

Comments are closed

Emergency Security Maintenance for European Datacenters

WP Engine : June 6, 2018 4:00 pm : WP Platform

Update: At this time, maintenance has completed for our European Datacenters.

WP Engine will be conducting an emergency security maintenance today in order to address the potential exploits associated with the CPU flaws as reported in the media, an update and reboot is required. The updates will impact a subset of our servers located in our European datacenters.

As such, WP Engine is taking the appropriate steps to apply updates to customer environments which will result in minimal interruption of service. Please note that this update isn’t specific to the WP Engine platform. Details on this security advisory are available here.

This emergency maintenance is expected to take place on your server during a window today on Wednesday, June 6th starting at 10:00PM until 2:00AM UTC. We are performing this update during off-peak hours for the datacenter location to minimize impact on your site.

We expect that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot. Outside of the temporary service interruption, there should be no impact to your site. We will be monitoring the situation closely and communicating with the infrastructure provider regularly to ensure minimal disruption.

Please note – If you reside on one of our multi zone cluster solutions, you will not be impacted by the server reboots.

We apologize for any inconvenience this may cause. At WP Engine we take the security of your site seriously, and we thank you for the opportunity to support your business.

Comments are closed

Emergency Security Maintenance for Asia/Pacific Datacenters

WP Engine : June 6, 2018 9:00 am : WP Platform

Update: At this time, maintenance has completed for our Asia/Pacific Datacenters.

WP Engine will be conducting an emergency security maintenance today in order to address the potential exploits associated with the CPU flaws as reported in the media, an update and reboot is required. The updates will impact a subset of our servers located in our Asia/Pacific datacenters.

As such, WP Engine is taking the appropriate steps to apply updates to customer environments which will result in minimal interruption of service. Please note that this update isn’t specific to the WP Engine platform. Details on this security advisory are available here.

This emergency maintenance is expected to take place on your server during a window today on Wednesday, June 6th starting at 3:00PM until 6:00PM UTC. We are performing this update during off-peak hours for the data center location to minimize impact on your site.

We expect that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot. Outside of the temporary service interruption, there should be no impact to your site. We will be monitoring the situation closely and communicating with the infrastructure provider regularly to ensure minimal disruption.

Please note – If you reside on one of our multi zone cluster solutions, you will not be impacted by the server reboots.

We apologize for any inconvenience this may cause. At WP Engine we take the security of your site seriously, and we thank you for the opportunity to support your business.

Comments are closed

User Portal Scheduled Maintenance

WP Engine : June 5, 2018 8:00 pm : WP Platform

Update {10:48} – Maintenance has completed and normal service has been restored.

Update [10:40] – Maintenance has begun on User Portal. We will update as soon as this has completed.

A scheduled maintenance will be occurring on our User Portal [my.wpengine.com] at 10PM Central tonight, June 5th. This should result in no more than 15 minutes of downtime, during which the site will be inaccessible.

During this maintenance, accompanying User Portal features will be inaccessible as well such as:

  • Backups
  • GIT
  • Staging Functionality

Once the maintenance is completed these features will once again be accessible.

Please note – This maintenance does not impact any of our datacenters directly, and is only occurring on our corporate infrastructure.

We will update this post once maintenance has begun, and again as soon as the maintenance has been resolved.

Comments are closed

Backups Unavailable in User Portal

WP Engine : May 14, 2018 1:03 pm : WP Platform

Hello,

Our engineers are currently aware of an issue impacting backup points being able to be displayed in the User Portal. We’re currently working to restore this functionality as quickly as possible. Please note that all backups still exist and will reappear once the issue is resolved. We will provide additional updates here as they come.

[UPDATE 1:33 PM CDT] Thank you for your patience. The fix has been rolled out and backups are available once again. If you’re still unable to see your backup points, please reach out to our Support team.

Comments are closed

Maintenance for Asia/Pacific Datacenters

WP Engine : May 14, 2018 9:58 am : WP Platform

UPDATE: Maintenance completed at 4:56 PM UTC.

WP Engine will be conducting a scheduled maintenance today. The updates will impact a subset of our servers located in our Asia/Pacific datacenters. You would have received a communication last week about this scheduled maintenance.

This maintenance is expected to take place on your server during a window today starting at 1:00PM – 7:00PM UTC. We are performing this update during off-peak hours for the data center location to minimize impact on your site.

We expect that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot. Outside of the temporary service interruption, there should be no impact to your site. We will be monitoring the situation closely and communicating with the infrastructure provider regularly to ensure minimal disruption.

Comments are closed
« Page 1, 2, 3 ... 57, »