SECURITY / MAINTENANCE UPDATE: WORDPRESS 4.7.5

WP Engine : May 16, 2017 5:53 pm : WP Platform

Wordpress today has issued a security release to WordPress core, which fixes a few known vulnerabilities. We will be updating all customers to this latest release with in your current branch of WordPress. For example, 4.7.4 will upgrade to 4.7.5 however, 4.6.4 will upgrade to 4.6.5, etc.

Because you are a WP Engine customer, you do not have to take action at this time. Our team is working to issue patches across the WP Engine platform to upgrade affected installs to their next stable version. We’ve got your back. As always, thank you for trusting WP Engine to host your WordPress sites. Automated security updates like these are part of our promise to deliver a secure WordPress experience while ensuring the security of our customers.

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Support Chat Connectivity Issues

WP Engine : April 26, 2017 6:39 am : WP Platform

[Update 7:19am CDT] We are seeing connectivity issues clear up and accessibility to support chat at my.wpengine.com start to return for customers. We continue to monitor things at this time.

 

We are currently seeing reports of our support chat being unavailable in the user portal. We’re currently investigating possible issues with our 3rd party chat provider in regards to these issues. We’ll update here as more information becomes available.

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Intermittent Connectivity in One Datacenter

WP Engine : April 24, 2017 4:42 pm : WP Platform

Update 4:55PM Central: All alerts have now cleared and the service appears to have returned to normal functionality. We will be working with our Infrastructure Provider to further understand the cause of the disruption.

Our Technical Operations team has been alerted to intermittent connectivity in one of the US datacenters. We are contacting our Infrastructure Provider to investigate and provide further information. We will provide an update as soon as one is available.

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Chat Support Connectivity Issues

WP Engine : April 19, 2017 6:25 am : WP Platform

[Update 7:13 AM CDT] Chat appears to be stable and we believe this issue to be resolved.

[Update 6:38 AM CDT] We’re beginning to see chat connectivity stabilize but we continue to monitor the situation.

We currently are aware of connectivity issues for our 3rd party chat support platform, which our team is working with our provider to pinpoint and resolve the issue. We’ll update this post with more information as it becomes available.

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User Portal Maintenance

WP Engine : April 19, 2017 4:03 am : WP Platform

[Update 5:14AM CDT] This maintenance has now been fully completed.

 

We will be performing user portal maintenance coming up at 4am CDT (April 19, 2017) which will make the user portal effectively inaccessible for about 30 minutes. We’ll update this status page once the maintenance has started and then again once it is completed.

During this maintenance certain User Portal features will be inaccessible as well as a few other features such as:

Backups

GIT

Staging Functionality

Once the maintenance is completed these features will once again be accessible.

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User Portal Experiencing Issues

WP Engine : April 6, 2017 3:51 am : WP Platform

[UPDATE: 04:00am CST] We are no longer seeing issues with the User Portal. We will continue to monitor this to see if it persists. Thank you again for patience and understanding.

 

Currently we are experiencing issues with our User Portal (my.wpengine.com). We are currently looking into this issue and proactively trying to resolve this event as quickly as possible.

 

Thank you for your patience and we will provide updates as they become available.

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Connectivity Issues at One US Datacenter

WP Engine : April 3, 2017 9:23 pm : WP Platform

[Update 12:54am CDT] Connectivity issues appear to have cleared at this time but we continue to monitor things to be sure everything remains stable.

[Update 11:30pm CDT] We’ve seen connectivity issues return at this same data center which is causing site outages in that datacenter location. We continue to work with our 3rd party data center provider to pinpoint and resolve these issues.

[Update 9:35pm CDT] This outage appears to have cleared at this time. If you are still experiencing connectivity issues, please feel free to reach out to our support team.

We have received reports that one of our US based data centers is experiencing connectivity issues that are resulting in down sites at that data center. We’ll update this post with more information as it becomes available.

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Emergency Maintenance for a Small Subset of Servers

WP Engine : April 3, 2017 4:00 am : WP Platform

Starting April 3rd at 4AM Central, one of our 3rd party Datacenter providers will be conducting emergency maintenance for a small subset of our servers, impacting less than 5% of our customers. This maintenance window will last 24 hours, and we are coordinating this maintenance to align with off-peak hours based on the servers’ geographic location to ensure minimal disruption.

We believe that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot. Outside of the downtime, there should be no impact to your site. We will be monitoring the situation closely and will provide any updates should this change.

We strive to deliver the best platform possible, and thank you for the opportunity to support your business.

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User Portal “Domains” Tab

WP Engine : April 2, 2017 6:20 am : WP Platform

We are aware and currently working on an issue that affects the “Domains” tab in User Portal.  We have no ETA at the moment.  Updates to follow.

[Update 7:33AM CDT]  The Domain Mapping Service has been restored and this issue is considered resolved.

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User Portal Maintenance

WP Engine : March 22, 2017 4:39 am : WP Platform

[Updated 5:12AM CDT] This maintenance is now completed and access to the user portal should now be restored for all customers.

 

Updated 5:00AM CDT] This maintenance is now beginning and the user portal will be inaccessible for approximately 30 minutes.

 

We will be performing user portal maintenance coming up at 5am CDT (March, 22, 2017) which will make the user portal effectively inaccessible for about 30 minutes. We’ll update this status page once the maintenance has started and then again once it is completed.

During this maintenance certain User Portal features will be inaccessible as well as a few other features such as:

Backups

GIT

Staging Functionality

Once the maintenance is completed these features will once again be accessible.

Comments are closed
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