Support Phone Line Experiencing Connectivity Issues

WP Engine : February 14, 2018 2:23 pm : WP Platform

We are currently experiencing some connectivity issues with our phone lines at the moment. We are working on the issues as we speak, and encourage customers to visit us in chat support via https://my.wpengine.com. We have technicians standing by to assist.

[UPDATE 3:15 PM CT] We’re actively working with our third party phone provider to resolve the issue as quickly as possible. Please continue to utilize chat support in the meantime. Thank you for your patience.

[UPDATE 3:35 PM CT] The issue has been resolved and calls are routing properly.

Comments are closed

WordPress Maintenance Upgrade 4.9.4

WP Engine : February 5, 2018 4:39 pm : WP Platform

WordPress today has issued a maintenance release to WordPress core, which fixes a few bugs. You can read more about this in WordPress’ official release post. We will be updating all customers to this latest release with in your current branch of WordPress. For example, 4.7.7 will upgrade to 4.7.8 however, 4.6.8 will upgrade to 4.6.9, etc. Please take a look at our WordPress Upgrade article here for more information on our upgrade process.

Because you are a WP Engine customer,  you do not have to take action at this time. Our team is working to issue patches across the WP Engine platform to upgrade affected installs to their next stable version. We’ve got your back. As always, thank you for trusting WP Engine to host your WordPress sites. Automated maintenance updates like these are part of our promise to deliver a secure WordPress experience while ensuring the security of our customers.

Comments are closed

Emergency Security Maintenance for North America Datacenters

WP Engine : January 30, 2018 10:00 pm : WP Platform

UPDATE: Maintenance for our North America datacenters has completed at this time. We appreciate your patience as we worked through this security update.

WP Engine will be conducting an emergency security maintenance today in order to address the potential exploits associated with the CPU flaws as reported in the media, an update and reboot is required. The updates will impact a subset of our servers located in our North America datacenters.

As such, WP Engine is taking the appropriate steps to apply updates to customer environments which will result in minimal interruption of service. Please note that this update isn’t specific to the WP Engine platform. Details on this security advisory are available here.

This emergency maintenance is expected to take place on your server during a window today on Tuesday, January 30th starting at 11PM until 5AM Central time. This is in alignment with the off-peak hours for the datacenter location to minimize impact.

We expect that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot. Outside of the temporary service interruption, there should be no impact to your site. We will be monitoring the situation closely and communicating with the infrastructure provider regularly to ensure minimal disruption to your site.

Please note – If you reside on one of our multi-zone cluster solutions, you will not be impacted by the server reboots.

We apologize for any inconvenience this maintenance may cause. At WP Engine we take the security of your site seriously, and we thank you for the opportunity to support your business.

Comments are closed

Emergency Security Maintenance for European Datacenters

WP Engine : January 30, 2018 3:00 pm : WP Platform

UPDATE: Maintenance for our European datacenters has completed at this time. We appreciate your patience as we worked through this security update.

WP Engine will be conducting an emergency security maintenance today in order to address the potential exploits associated with the CPU flaws as reported in the media, an update and reboot is required. The updates will impact a subset of our servers located in our European datacenters.

As such, WP Engine is taking the appropriate steps to apply updates to customer environments which will result in minimal interruption of service. Please note that this update isn’t specific to the WP Engine platform. Details on this security advisory are available here.

This emergency maintenance is expected to take place on your server during a window today on Tuesday, January 30th starting at 10PM until 3AM UTC. This is in alignment with the off-peak hours for the datacenter location to minimize impact.

We expect that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot. Outside of the temporary service interruption, there should be no impact to your site. We will be monitoring the situation closely and communicating with the infrastructure provider regularly to ensure minimal disruption to your site.

Please note – If you reside on one of our multi-zone cluster solutions, you will not be impacted by the server reboots.

We apologize for any inconvenience this maintenance may cause. At WP Engine we take the security of your site seriously, and we thank you for the opportunity to support your business.

Comments are closed

Emergency Security Maintenance for Asia/Pacific Datacenters

WP Engine : January 30, 2018 9:00 am : WP Platform

UPDATE: Maintenance for our Asia/Pacific datacenters has completed at this time. We appreciate your patience as we worked through this security update.

WP Engine will be conducting an emergency security maintenance today in order to address the potential exploits associated with the CPU flaws as reported in the media, an update and reboot is required. The updates will impact a subset of our servers located in our Asia/Pacific datacenters.

As such, WP Engine is taking the appropriate steps to apply updates to customer environments which will result in minimal interruption of service. Please note that this update isn’t specific to the WP Engine platform. Details on this security advisory are available here.

This emergency maintenance is expected to take place on your server during a window today on Tuesday, January 30th starting at 4:00PM until 7:00PM UTC. We are performing this update during off-peak hours for the data center location to minimize impact on your site.

We expect that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot. Outside of the temporary service interruption, there should be no impact to your site. We will be monitoring the situation closely and communicating with the infrastructure provider regularly to ensure minimal disruption.

Please note – If you reside on one of our multi zone cluster solutions, you will not be impacted by the server reboots.

We apologize for any inconvenience this may cause. At WP Engine we take the security of your site seriously, and we thank you for the opportunity to support your business.

Comments are closed

Migration Plugin Undergoing Maintenance

WP Engine : January 23, 2018 7:16 pm : WP Platform

Hello,

We are currently aware of an issue that impacts our migration plugin and is preventing it from working. Our migration partner is working on the issue and it should be addressed soon.

 

Comments are closed

WordPress Security Upgrade 4.9.2

WP Engine : January 16, 2018 5:32 pm : WP Platform

WordPress today has issued a security release to WordPress core, which fixes a few vulnerabilities. You can read more about this in WordPress’ official release post. We will be updating all customers to this latest release with in your current branch of WordPress. For example, 4.7.7 will upgrade to 4.7.8 however, 4.6.8 will upgrade to 4.6.9, etc. Please take a look at our WordPress Upgrade article here for more information on our upgrade process.

Because you are a WP Engine customer, you do not have to take action at this time. Our team is working to issue patches across the WP Engine platform to upgrade affected installs to their next stable version. We’ve got your back. As always, thank you for trusting WP Engine to host your WordPress sites. Automated security updates like these are part of our promise to deliver a secure WordPress experience while ensuring the security of our customers.

Comments are closed

Intermittent Phone Connectivity

WP Engine : January 15, 2018 9:14 am : WP Platform

Hello,

We are currently aware of an issue impacting our third-party phone system. During this time, there may be delays in calls being routed to our Support Specialists. Our third-party phone provider is currently working to resolve the connectivity issues as quickly as possible. In the meantime, please utilize our chat support at https://my.wpengine.com

We’ll post further updates as they come.

[UPDATE 10:10 AM CT] We’re beginning to see the connectivity issues clear up, however our third party phone provider has not confirmed resolution. We’ll provide additional updates as progress is made.

[UPDATE 12:40 PM CT] Thank you for your patience. We have not seen any additional issues with our third-party phone provider and calls are being routed properly.

[UPDATE 2:05 PM CT] Our third-party phone provider has alerted us of a separate event impacting call routing. As such, you may notice a delay in calls being routed to Support Specialists. In the meantime, please utilize our chat support at https://my.wpengine.com and we’ll provide additional updates ASAP.

[UPDATE 3:00 PM CT] Both events have been confirmed resolved by our third-party phone provider and calls are now routing correctly. Thank you once again for your patience.

Comments are closed

Emergency Security Maintenance for Asia/Pacific Datacenters

WP Engine : January 11, 2018 9:00 am : WP Platform

UPDATE: Maintenance for our Asia/Pacific datacenters has completed at this time. We appreciate your patience as we worked through this security update.


WP Engine will be conducting an emergency security maintenance today in order to address the potential exploits associated with the CPU flaws as reported in the media, an update and reboot is required. The updates will impact a subset of our servers located in our Asia/Pacific datacenters.

As such, WP Engine is taking the appropriate steps to apply updates to customer environments which will result in minimal interruption of service. Please note that this update isn’t specific to the WP Engine platform. Details on this security advisory are available here.

This emergency maintenance is expected to take place on your server during a window today on Thursday, January 11th starting at 4:00PM until 7:00PM UTC. We are performing this update during off-peak hours for the data center location to minimize impact on your site.

We expect that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot. Outside of the temporary service interruption, there should be no impact to your site. We will be monitoring the situation closely and communicating with the infrastructure provider regularly to ensure minimal disruption.

Please note – If you reside on one of our multi zone cluster solutions, you will not be impacted by the server reboots.

We apologize for any inconvenience this may cause. At WP Engine we take the security of your site seriously, and we thank you for the opportunity to support your business.

Comments are closed

Emergency Security Maintenance for North America Datacenters

WP Engine : January 10, 2018 10:01 pm : WP Platform

UPDATE: Maintenance for our North America datacenters has completed at this time. We appreciate your patience as we worked through this security update.

 

WP Engine will be conducting an emergency security maintenance today in order to address the potential exploits associated with the CPU flaws as reported in the media, an update and reboot is required. The updates will impact a subset of our servers located in our North America datacenters.

As such, WP Engine is taking the appropriate steps to apply updates to customer environments which will result in minimal interruption of service. Please note that this update isn’t specific to the WP Engine platform. Details on this security advisory are available here.

This emergency maintenance is expected to take place on your server during a window today on Wednesday, January 10th starting at 11PM until 5AM Central time. This is in alignment with the off-peak hours for the datacenter location to minimize impact.

We expect that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot. Outside of the temporary service interruption, there should be no impact to your site. We will be monitoring the situation closely and communicating with the infrastructure provider regularly to ensure minimal disruption to your site.

Please note – If you reside on one of our multi-zone cluster solutions, you will not be impacted by the server reboots.

We apologize for any inconvenience this maintenance may cause. At WP Engine we take the security of your site seriously, and we thank you for the opportunity to support your business.

Comments are closed
« Page 1, 2, 3 ... 55, »