LetsEncrypt SSL Orders Delayed

WP Engine : November 2, 2017 1:16 pm : WP Platform

Hello,

We are currently seeing delays with the confirmation of LetsEncrypt SSL orders and are working with our third-party vendor to resolve the issue as quickly as possible. If you have submitted a LetsEncrypt SSL order, please note that there may be a delay in receiving a confirmation of the order, so please refrain from submitting multiple requests for the same SSL order. Thank you for your patience and we’ll provide further updates here as they come.

[UPDATE 4:38PM CT] Thank you for your patience. At this time, the LetsEncrypt SSL order delays have been resolved and are no longer an issue at this time. If you experience any further problems, please reach out to our support and we will be happy to assist you.

 

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WordPress Security Upgrade 4.8.3

WP Engine : October 31, 2017 11:10 am : WP Platform

WordPress today has issued a security release to WordPress core, which fixes a known vulnerability. You can read more about this in WordPress’ official release post. We will be updating all customers to this latest release with in your current branch of WordPress. For example, 4.7.6 will upgrade to 4.7.7 however, 4.6.7 will upgrade to 4.6.8, etc. Please take a look at our WordPress Upgrade article here for more information on our upgrade process.

Because you are a WP Engine customer, you do not have to take action at this time. Our team is working to issue patches across the WP Engine platform to upgrade affected installs to their next stable version. We’ve got your back. As always, thank you for trusting WP Engine to host your WordPress sites. Automated security updates like these are part of our promise to deliver a secure WordPress experience while ensuring the security of our customers.

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European ISP Issues Affecting User Portal

WP Engine : October 20, 2017 9:19 am : WP Platform

Update 10:20am Central: We are now seeing these functions from the User Portal succeed without issue. The issue is now considered resolved. If you encounter any further issues please contact our Support Team to troubleshoot.

Hello,

Our Engineering team is receiving reports of European ISP issues that are affecting the inter-continental traffic from our User Portal to servers in Europe. This could impact the ability to use the User Portal to manage SFTP users, view or create backups, and manage domains & redirects. We are investigating any traffic work arounds that may be possible, but this will likely be in the hands of our infrastructure providers for both the User Portal and customer servers. We will provide an update as soon as we have one.

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Intermittent Packet Loss in One US Datacenter

WP Engine : October 12, 2017 5:02 pm : WP Platform

Update 5:25PM Central: We have not had any alerts in our monitoring system for the last 20 minutes, this is now resolved.

Update 5:05PM Central: We are seeing alerts clear and servers come back online. We will provide an update once we believe this is fully resolved.

Hello,

We have been informed by our infrastructure provider that they are experiencing packet loss in one of their US datacenters. Sites will be intermittent when attempting to load. We will keep in constant communication with our infrastructure provider as they work to resolve the issue. We will provide an update as soon as one is available.

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Intermittent Connectivity in US Region

WP Engine : October 5, 2017 2:35 pm : WP Platform

Our engineers have been made aware of intermittent connectivity issues in our third-party datacenters in the US region. We are currently working with our datacenter provider to ensure the issue is resolved as quickly as possible, but during this time you may notice degraded performance. We’ll provide further updates here as they come.

[UPDATE: 3:00 PM CT] We have seen the alerts with the affected servers clear and full connectivity has returned. Thank you for your patience while we worked to resolve this issue.

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Intermittent Connectivity Issues with Git Push on Staging and Staging Backups

WP Engine : October 2, 2017 7:30 am : WP Platform

We are seeing intermittent connectivity issues with Git Push on staging. You may also notice that backup points for the staging site are not showing available for download in the User Portal as well. We are working to resolve this issue as quickly as possible. We’ll provide further updates here as they come. Thank you for your patience.

[UPDATE 8:20 AM CT] We have implemented a fix for the issue we saw earlier. You may still see some intermittent connectivity issues as the fix rolls out. We will provide another update once the issue is completely resolved.

[UPDATE 8:35 AM CT] As the fix rolls out, you may see other User Portal functionality impacted, such as adding SFTP users to an installation. We’ll provide further updates as they come. Thank you for your patience.

[UPDATE 9:05 AM CT] The fix for the intermittent connectivity issue has completed rolling out. All services in the User Portal are functioning normally again.

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CDN Asset Redirect Issue

WP Engine : September 26, 2017 10:41 am : WP Platform

[UPDATE 11:50 AM CDT] – The farm-wide fix has been implemented, and all CDN asset links should be working properly.  If you are still having trouble, please reach out to our support team and we’ll make sure to address it.

 

Over the course of the last hour we have received several contacts regarding CDN assets redirecting from the CDN URL to the live domain URL.  We are currently taking steps to resolve this issue farm-wide.  Our Support team has a workaround in place, and can implement this upon request, otherwise we will update you once the farm-wide fix has been rolled out.  Thank you for your patience!

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Intermittent Connectivity Issues Impacting Backup Points in User Portal

WP Engine : September 14, 2017 2:37 pm : WP Platform

Hello,

We are currently aware of intermittent connectivity issues impacting backup points in the User Portal. You may notice issues when using functionality like backup point creation, restoring from backup points, and deploying sites to other environments/installations within your User Portal. We’ll provide further updates here as they come. Thank you for your patience.

[UPDATE 3:17 PM CDT] The connectivity issues with backup points and site deployment have been resolved.

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Sydney Underground Networking Cable Issue

WP Engine : September 10, 2017 7:01 pm : WP Platform

[Update – 6:41 AM CST] After extensive troubleshooting with the impacted infrastructure provider we were able to reroute traffic and bring full functionality back online. At this time all issues related to this should be resolved.

 

We have been informed by one of our Sydney datacenter providers that 4 networking cables that travel under the ocean have taken damage after Typhoons in Asia. Traffic is being re-routed but this may impact certain DNS lookups by delaying them or with errors. We are in contact with our datacenter provider to understand what the options are and time frame for resolution. We will be working with any impacted customers once we have understood the options.

We apologize for any inconvenience this may be causing.

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Emergency Security Maintenance for U.S. Datacenters

WP Engine : September 9, 2017 11:00 pm : WP Platform

UPDATE: Maintenance for our U.S. datacenters has completed at this time. We appreciate your patience as we worked through this security update.

WP Engine will be conducting an emergency security maintenance today that will impact a subset of our servers located in our U.S. datacenters. Recently, the Linux information security community identified a common vulnerability that exists within Linux kernels. We want to provide as much information as we can, however as is common with security issues such as this, the details of this security advisory are currently under embargo.

In order to address the vulnerability, an update and reboot is required.  As such, WP Engine is taking the appropriate steps to apply updates to customer environments which will result in minimal interruption of service. Please note that this update isn’t specific to the WP Engine platform, as many other hosts require the same kernel update.

This emergency maintenance is expected to take place on your server during a window today on Saturday, September 9th starting at 11:59PM until 6AM Central. This is in alignment with the off-peak hours for the datacenter location to minimize impact.

We believe that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot. Outside of the temporary service interruption, there should be no impact to your site. We will be monitoring the situation closely and communicating with the infrastructure provider regularly to ensure minimal disruption to your site.

Please note – If you reside on one of our multi-zone cluster solutions, you will not be impacted by the server reboots.

We apologize for any inconvenience this maintenance may cause. At WP Engine we take the security of your site seriously, and we thank you for the opportunity to support your business.

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