Network Connectivity Issue in One Australian Datacenter

WP Engine : January 8, 2019 6:30 pm : WP Platform

Update – 6:50PM CT – We’ve been seeing connectivity return to the affected servers.

Incident – 6:20PM CT – Our Technical Operations team has received multiple alerts for servers down due to network connectivity. We are engaging our data center provider and will provide an update here as soon as one is available.

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CDN Issues Loading Static Assets

WP Engine : January 3, 2019 2:11 pm : WP Platform

[Update 2:00pm Central] At this time it appears all CDN issues have cleared up and static assets are being served as expected.

We’re currently experiencing issues loading static assets in certain US regions (primarily the east coast) through our 3rd party CDN provider. We’re currently working with our 3rd party provider to resolve the issue. We will update this post with more information as it becomes available.

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Security Maintenance for North American Datacenters

WP Engine : January 3, 2019 8:00 am : WP Platform

WP Engine will be conducting a security maintenance on January 3rd starting at 11:00PM until 4:00AM Central time. These specific updates will impact a subset of our servers located in our North American datacenters. We are performing this update during off-peak hours for the data center location to minimize impact on your site.

Recently, the Linux information security community identified a common vulnerability that exists within Linux kernels.  In order to address the vulnerability, an update and reboot is required. As such, WP Engine is taking the appropriate steps to apply updates to customer environments. Please note that this update isn’t specific to the WP Engine platform, as many other hosts require the same kernel update.  

We expect that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot window. Outside of the temporary service interruption, there should be no impact to your site. We will be monitoring the situation closely and communicating with the infrastructure provider regularly to ensure minimal disruption.

Please note – If you reside on one of our multi zone cluster solutions, you will not be impacted by the server reboots.

We apologize for any inconvenience this may cause. At WP Engine we take the security of your site seriously, and we thank you for the opportunity to support your business.

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Security Maintenance for Asia/Pacific Datacenters

WP Engine : January 3, 2019 8:00 am : WP Platform

Update: Maintenance has completed for this region.

WP Engine will be conducting a security maintenance on January 3rd starting at 2:00PM until 5:00PM UTC. These specific updates will impact a subset of our servers located in our Asia/Pacific datacenters. We are performing this update during off-peak hours for the data center location to minimize impact on your site.

Recently, the Linux information security community identified a common vulnerability that exists within Linux kernels.  In order to address the vulnerability, an update and reboot is required. As such, WP Engine is taking the appropriate steps to apply updates to customer environments. Please note that this update isn’t specific to the WP Engine platform, as many other hosts require the same kernel update.  

We expect that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot window. Outside of the temporary service interruption, there should be no impact to your site. We will be monitoring the situation closely and communicating with the infrastructure provider regularly to ensure minimal disruption.

Please note – If you reside on one of our multi zone cluster solutions, you will not be impacted by the server reboots.

We apologize for any inconvenience this may cause. At WP Engine we take the security of your site seriously, and we thank you for the opportunity to support your business.

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Security Maintenance for European Datacenters

WP Engine : January 3, 2019 8:00 am : WP Platform

Update: Maintenance has completed for this region.

WP Engine will be conducting a security maintenance on January 3rd starting at 10:00PM until 2:00AM UTC. These specific updates will impact a subset of our servers located in our European datacenters. We are performing this update during off-peak hours for the data center location to minimize impact on your site.

Recently, the Linux information security community identified a common vulnerability that exists within Linux kernels.  In order to address the vulnerability, an update and reboot is required. As such, WP Engine is taking the appropriate steps to apply updates to customer environments. Please note that this update isn’t specific to the WP Engine platform, as many other hosts require the same kernel update.

We expect that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot window. Outside of the temporary service interruption, there should be no impact to your site. We will be monitoring the situation closely and communicating with the infrastructure provider regularly to ensure minimal disruption.

Please note – If you reside on one of our multi zone cluster solutions, you will not be impacted by the server reboots.

We apologize for any inconvenience this may cause. At WP Engine we take the security of your site seriously, and we thank you for the opportunity to support your business.

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WordPress Maintenance Upgrade : 5.0.2

WP Engine : December 20, 2018 12:59 pm : WP Platform

WordPress today has issued a maintenance release to WordPress core, which fixes a few bugs. You can read more about this in WordPress’ official release post. We will be updating all customers that are currently on the 5.0 branch to the latest version of that branch. Your installs will be updated to their latest secure version of their specific branch. 4.9.9 for instance, will be untouched due to not being in the 5.0 branch. Please take a look at our WordPress Upgrade article here for more information on our upgrade process.

Because you are a WP Engine customer,  you do not have to take action at this time. Our team is working to issue patches across the WP Engine platform to upgrade affected installs to their next stable version. We’ve got your back. As always, thank you for trusting WP Engine to host your WordPress sites. Automated maintenance updates like these are part of our promise to deliver a secure WordPress experience while ensuring the security of our customers.

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Degraded Performance on Select Servers

WP Engine : December 19, 2018 5:34 pm : WP Platform

We are currently tracking an issue with select servers where performance is degraded and resulting in sites not loading. Our Technical Operations team is working to narrow down the issue and resolve it. Once we have more information we’ll update this post further.

[Update 6:36 CDT] A majority of the affected systems have returned to proper operation. We’re still actively working to restore service to the remaining impacted servers.

[Update 7:55 CDT] Thank you for your patience. At this time we have seen the performance issues clear. Please contact Support via your User Portal if you’re still experiencing any issues.

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User Portal Overview Links Slow to Load

WP Engine : December 19, 2018 7:36 am : WP Platform

Hello,

We are currently aware of an issue impacting the performance of the User Portal at https://my.wpengine.com. During this time you may notice that links on the Overview page of your Sites (i.e. https://my.wpengine.com/installs/SITENAME) do not load right away. We are currently investigating and working to put a fix in place right now.

Temporary Workaround: For those of you experiencing this issue, you can click the link and refresh the page, and it will load.

 

[RESOLVED] The issue impacting the User Portal has now been resolved. Please refresh your page to see links on your Overview page to function as expected. Thank you for your patience. There will be no further updates on this issue.

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WordPress Security Upgrade 5.0.1

WP Engine : December 13, 2018 11:59 am : WP Platform

WordPress today has issued a security release to WordPress core, which fixes a few bugs. You can read more about this in WordPress’ official release post. We will be updating all customers on the 5.0 through 3.7 branch to the latest version of their branch. Your installs will be updated to their latest secure version of their specific branch. 4.9.8 for instance, will be bumped to 4.9.9. Please take a look at our WordPress Upgrade article here for more information on our upgrade process.

Because you are a WP Engine customer,  you do not have to take action at this time. Our team is working to issue patches across the WP Engine platform to upgrade affected installs to their next stable version. We’ve got your back. As always, thank you for trusting WP Engine to host your WordPress sites. Automated maintenance updates like these are part of our promise to deliver a secure WordPress experience while ensuring the security of our customers.

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Support Chat Unavailable

WP Engine : November 19, 2018 9:20 am : WP Platform

[Update 9:20AM Central] We are currently aware of an issue with our 3rd party chat platform that is making our chat services unavailable at the moment. We will update this post with more information as it becomes available but you can still call 1-877-973-6446 ext 2 for phone support at this time.

[Update 9:42AM Central] While the issue continues there is now some intermittent connectivity restored to our chat services at this time. Please continue utilizing our phone support at 1-877-973-6446 ext 2 for uninterrupted support.

[Update 10:03AM Central] Issues with chat support now appear to be fully resolved.

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