Emergency Security Maintenance for U.S. Datacenters

WP Engine : January 20, 2017 11:54 pm : WP Platform

Hello,

WP Engine will be conducting an emergency security maintenance today that will impact a subset of our customers located in U.S. datacenters. Recently, the Linux information security community identified a common vulnerability that exists within Linux kernels.  In order to address the vulnerability, an update and reboot is required.  As such, WP Engine is taking the appropriate steps to apply updates to customer environments which may result in minimal interruption of service. Please note that this update isn’t specific to the WP Engine platform, as many other hosts require the same kernel update.  

In order to implement the patch, WP Engine will be rebooting impacted servers. This emergency maintenance is expected to take place on your site during a window tonight on Saturday, January 21th starting at 12:01AM Central until 6:00AM. We are planning these server reboots to align with off-peak hours based on your datacenter’s geographic location.

We believe that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot. Outside of the downtime, there should be no impact to your site. We will be monitoring the situation closely and will provide any updates should this change.

We apologize for any inconvenience this may cause.

At WP Engine we take the security of your site seriously. Thank you for the opportunity to support your business.

Comments are closed

Emergency Security Maintenance for European Datacenters

WP Engine : January 20, 2017 5:16 pm : WP Platform

UPDATE: Maintenance for our European datacenters has completed at this time. We appreciate your patience as we worked through this security update.

Hello,

WP Engine will be conducting an emergency security maintenance today that will impact a subset of our customers located in European datacenters. Recently, the Linux information security community identified a common vulnerability that exists within Linux kernels.  In order to address the vulnerability, an update and reboot is required.  As such, WP Engine is taking the appropriate steps to apply updates to customer environments which may result in minimal interruption of service. Please note that this update isn’t specific to the WP Engine platform, as many other hosts require the same kernel update.  

In order to implement the patch, WP Engine will be rebooting impacted servers. This emergency maintenance is expected to take place on your site during a window today on Friday, January 20th starting at 6:00PM Central until 10:00PM. We are planning these server reboots to align with off-peak hours based on your datacenter’s geographic location.

We believe that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot. Outside of the downtime, there should be no impact to your site. We will be monitoring the situation closely and will provide any updates should this change.

We apologize for any inconvenience this may cause.

At WP Engine we take the security of your site seriously. Thank you for the opportunity to support your business.

Comments are closed

Emergency Security Maintenance for Asia/Pacific Datacenters

WP Engine : January 20, 2017 8:30 am : WP Platform

UPDATE: Maintenance for our Asia/Pacific datacenters has completed at this time. We appreciate your patience as we worked through this security update.

Hello,

WP Engine will be conducting an emergency security maintenance today that will impact a subset of our customers located in Asia/Pacific datacenters. Recently, the Linux information security community identified a common vulnerability that exists within Linux kernels.  In order to address the vulnerability, an update and reboot is required.  As such, WP Engine is taking the appropriate steps to apply updates to customer environments which may result in minimal interruption of service. Please note that this update isn’t specific to the WP Engine platform, as many other hosts require the same kernel update.  

In order to implement the patch, WP Engine will be rebooting impacted servers. This emergency maintenance is expected to take place on your site during a window today on Friday, January 20th starting at 9:00AM Central until 12:00PM. We are planning these server reboots to align with off-peak hours based on your datacenter’s geographic location.

We believe that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot. Outside of the downtime, there should be no impact to your site. We will be monitoring the situation closely and will provide any updates should this change.

We apologize for any inconvenience this may cause.

At WP Engine we take the security of your site seriously. Thank you for the opportunity to support your business.

Comments are closed

Ticketing System Degradation

WP Engine : January 12, 2017 7:22 am : WP Platform

Currently our 3rd party ticketing system is experiencing a degradation of service which may impair viewing, creating or responding to tickets. Please use our chat or phone support if you need to reach out to support during this time.
We will update this page with more information as it becomes available.

[UPDATE 8:55 AM CT] We’ve seen an improvement in performance on our ticketing system, but we’re still waiting to hear that the issues have been fully resolved. We’ll be providing further updates as they come.

[UPDATE 9:12 AM CT] Thank you for your patience. The performance degradation with our ticketing system has been resolved. If you’re still experiencing issues when trying to view tickets at http://help.wpengine.com, please reach out to Support via phone or chat.

Comments are closed

SECURITY / MAINTENANCE UPDATE: WORDPRESS 4.7.1

WP Engine : January 11, 2017 2:33 pm : WP Platform

Wordpress today has issued a security release to WordPress core, which brings PHPMailer to it’s most stable version, while addressing several other vulnerabilities that you can read more about in release notes.

Because you are a WP Engine customer, you do not have to take action at this time. Our team is working to issue patches across the WP Engine platform to upgrade affected installs to their next stable version. We’ve got your back. As always, thank you for trusting WP Engine to host your WordPress sites. Automated security updates like these are part of our promise to deliver a secure WordPress experience while ensuring the security of our customers.

Comments are closed

Possible Support Chat Issues

WP Engine : December 28, 2016 7:54 am : WP Platform

At this time our 3rd party support chat client is reporting some issues, which may cause slowness or other intermittent issues for customers using our support chat. Support chat still appears to be available for all clients but when entering chat there may be some delays or slowness when sending messages. We’ll update this post further as new developments emerge.

[UPDATE 9:08 AM CT] A fix has been implemented by our 3rd party chat provider and we’ve seen full functionality return to our support chat system.

Comments are closed

WP Engine DNS Delays

WP Engine : December 19, 2016 5:39 am : WP Platform

CloudFlare, a popular DNS provider used by customers as well as WP Engine have reported DNS issues in multiple locations, you can find more information here https://www.cloudflarestatus.com/. DNS updates may take longer than normal and new install creation may be delayed due to these issues. We’ll provide further updates as they become available.

[Update 6:15AM CST] – A fix has been applied for this issue and we’re currently monitoring for it to fully clear.

[Update 6:45AM CST] – At this time this issue appears to be resolved.

[Update 11:25AM CST] – CloudFlare is reporting DNS issues and is currently investigating the delays in making DNS updates. New install creation may be delayed due to these issues. Additional updates will be provided here as they come.

[Update 1:30PM CST] CloudFlare has reported that DNS issues have been resolved. Should you experience any issues with new installation creation, please feel free to reach out to Support and we will be happy to assist.

Comments are closed

Emergency Security Maintenance for U.S. Datacenters

WP Engine : December 16, 2016 11:00 pm : WP Platform

[Update 7:04 CST] At this time this maintenance has completed.

 

Hello,

WP Engine will be conducting an emergency security maintenance today that will impact a subset of our customers located in U.S. datacenters. Recently, the Linux information security community identified a common vulnerability that exists within Linux kernels.  In order to address the vulnerability, an update and reboot is required.  As such, WP Engine is taking the appropriate steps to apply updates to customer environments which may result in minimal interruption of service. Please note that this update isn’t specific to the WP Engine platform, as many other hosts require the same kernel update.  

In order to implement the patch, WP Engine will be rebooting impacted servers. This emergency maintenance is expected to take place on your site during a window tonight on Friday December 16th starting at 11:59PM Central until 7:00AM on December 17th. We are planning these server reboots to align with off-peak hours based on your datacenter’s geographic location.

We believe that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot. Outside of the downtime, there should be no impact to your site. We will be monitoring the situation closely and will provide any updates should this change.

We apologize for any inconvenience this may cause.

At WP Engine we take the security of your site seriously. Thank you for the opportunity to support your business.

Comments are closed

Emergency Security Maintenance for European Datacenters

WP Engine : December 16, 2016 5:00 pm : WP Platform

Hello,

WP Engine will be conducting an emergency security maintenance today that will impact a subset of our customers located in European datacenters. Recently, the Linux information security community identified a common vulnerability that exists within Linux kernels.  In order to address the vulnerability, an update and reboot is required.  As such, WP Engine is taking the appropriate steps to apply updates to customer environments which may result in minimal interruption of service. Please note that this update isn’t specific to the WP Engine platform, as many other hosts require the same kernel update.  

In order to implement the patch, WP Engine will be rebooting impacted servers. This emergency maintenance is expected to take place on your site during a window tonight on Friday, December 16th starting at 6:00PM Central until 8:00PM. We are planning these server reboots to align with off-peak hours based on your datacenter’s geographic location.

We believe that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot. Outside of the downtime, there should be no impact to your site. We will be monitoring the situation closely and will provide any updates should this change.

We apologize for any inconvenience this may cause.

At WP Engine we take the security of your site seriously. Thank you for the opportunity to support your business.

Comments are closed

Emergency Security Maintenance for Asia/Pacific Region

WP Engine : December 16, 2016 8:39 am : WP Platform

UPDATE: Maintenance for our Asia/Pacific datacenters has completed at this time. We appreciate your patience as we worked through this security update.

Hello,

WP Engine will be conducting an emergency security maintenance today that will impact a subset of our customers located in Asia/Pacific datacenters. Recently, the Linux information security community identified a common vulnerability that exists within Linux kernels.  In order to address the vulnerability, an update and reboot is required.  As such, WP Engine is taking the appropriate steps to apply updates to customer environments which may result in minimal interruption of service. Please note that this update isn’t specific to the WP Engine platform, as many other hosts require the same kernel update.  

In order to implement the patch, WP Engine will be rebooting impacted servers. This emergency maintenance is expected to take place on your site during a window today on Friday, December 16th starting at 9:00AM Central until 2:00PM. We are planning these server reboots to align with off-peak hours based on your datacenter’s geographic location.

We believe that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot. Outside of the downtime, there should be no impact to your site. We will be monitoring the situation closely and will provide any updates should this change.

We apologize for any inconvenience this may cause.

At WP Engine we take the security of your site seriously. Thank you for the opportunity to support your business.

Comments are closed
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