Intermittent CDN Connectivity In Specific Region

WP Engine : September 18, 2018 3:14 pm : WP Platform

Hello,

We are currently aware of an issue impacting CDN assets primarily from customers on the US West Coast accessing sites, including the WP Engine User Portal at https://my.wpengine.com. We are currently working with our CDN provider to ensure the issue is resolved as quickly as possible and will provide additional updates here as they come.

 

[Update: 8:00 PM CDT] Thank you for your patience as we worked to clear up this issue. CDN Purging is working as intended at this time and we are considering this issue resolved.

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User Portal Intermittent Performance Issues

WP Engine : September 5, 2018 7:53 am : WP Platform

Hello,

We are currently aware of an issue impacting the performance of the User Portal at https://my.wpengine.com. During this time you may notice errors or slowness. We are currently investigating and will provide further updates here as they come.

[UPDATE 8:08 AM CDT] At this time, the performance issues with the User Portal have been resolved. Please reach out to Support if you’re still experiencing issues.

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Emergency Security Maintenance for North American Datacenters

WP Engine : August 28, 2018 8:09 am : WP Platform

Update: Maintenance has completed for this region.

WP Engine will be conducting an emergency security maintenance today in order to address the potential exploits associated with the CPU flaws as reported in the media, an update and reboot is required. The updates will impact a subset of our servers located in our North American datacenters.

As such, WP Engine is taking the appropriate steps to apply updates to customer environments which will result in minimal interruption of service. Please note that this update isn’t specific to the WP Engine platform. Details on this security advisory are available here.

This emergency maintenance is expected to take place on your server during a window today on Tuesday, August 28th starting at 11:00PM until 4:00AM Central time. We are performing this update during off-peak hours for the data center location to minimize impact on your site.

We expect that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot. Outside of the temporary service interruption, there should be no impact to your site. We will be monitoring the situation closely and communicating with the infrastructure provider regularly to ensure minimal disruption.

Please note – If you reside on one of our multi zone cluster solutions, you will not be impacted by the server reboots.

We apologize for any inconvenience this may cause. At WP Engine we take the security of your site seriously, and we thank you for the opportunity to support your business.

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Emergency Security Maintenance for European Datacenters

WP Engine : August 28, 2018 8:09 am : WP Platform

Update: Maintenance has completed for this region.

WP Engine will be conducting an emergency security maintenance today in order to address the potential exploits associated with the CPU flaws as reported in the media, an update and reboot is required. The updates will impact a subset of our servers located in our European datacenters.

As such, WP Engine is taking the appropriate steps to apply updates to customer environments which will result in minimal interruption of service. Please note that this update isn’t specific to the WP Engine platform. Details on this security advisory are available here.

This emergency maintenance is expected to take place on your server during a window today on Tuesday, August 28th starting at 10:00PM until 2:00AM UTC. We are performing this update during off-peak hours for the datacenter location to minimize impact on your site.

We expect that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot. Outside of the temporary service interruption, there should be no impact to your site. We will be monitoring the situation closely and communicating with the infrastructure provider regularly to ensure minimal disruption.

Please note – If you reside on one of our multi zone cluster solutions, you will not be impacted by the server reboots.

We apologize for any inconvenience this may cause. At WP Engine we take the security of your site seriously, and we thank you for the opportunity to support your business.

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Emergency Security Maintenance for Asia/Pacific Datacenters

WP Engine : August 28, 2018 8:09 am : WP Platform

Update: Maintenance has completed for this region.

WP Engine will be conducting an emergency security maintenance today in order to address the potential exploits associated with the CPU flaws as reported in the media, an update and reboot is required. The updates will impact a subset of our servers located in our Asia/Pacific datacenters.

As such, WP Engine is taking the appropriate steps to apply updates to customer environments which will result in minimal interruption of service. Please note that this update isn’t specific to the WP Engine platform. Details on this security advisory are available here.

This emergency maintenance is expected to take place on your server during a window today on Tuesday, August 28th starting at 3:00PM until 6:00PM UTC. We are performing this update during off-peak hours for the data center location to minimize impact on your site.

We expect that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot. Outside of the temporary service interruption, there should be no impact to your site. We will be monitoring the situation closely and communicating with the infrastructure provider regularly to ensure minimal disruption.

Please note – If you reside on one of our multi zone cluster solutions, you will not be impacted by the server reboots.

We apologize for any inconvenience this may cause. At WP Engine we take the security of your site seriously, and we thank you for the opportunity to support your business.

Comments are closed

Email Deliverability Issues

WP Engine : August 21, 2018 11:40 am : WP Platform

Hello,

We are currently experiencing email deliverability issues with our third-party email provider and are actively working to ensure emails can be sent successfully. There is no ETA for resolution at this time, but if you are immediately needing email functionality, we recommend utilizing a third-party SMTP service, which you can see our recommendations here:

We will provide additional updates here as they come.

[UPDATE 2:00 PM CDT] Thank you for your patience. At this time all mail deliverability issues should be resolved.

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Ticketing System Performance Issues

WP Engine : August 8, 2018 11:18 am : WP Platform

Hello,

We’re currently seeing performance issues with our third-party ticketing system. The issue is currently being investigated to reach a resolution ASAP. We’ll provide further updates as they come.

[UPDATE 12:03 PM CDT] We’re beginning to see performance improvements and our third-party ticketing system is working further to improve stability.

[UPDATE 1:08 PM CDT] At this time we’ve see full functionality return to our third-party ticketing system.

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WordPress Maintenance/Security Upgrade 4.9.8

WP Engine : August 2, 2018 4:30 pm : WP Platform

WordPress today has issued a maintenance/security release to WordPress core, which fixes a few bugs. You can read more about this in WordPress’ official release post. We will be updating all customers on the 4.9 branch to the latest version. This release does not impact any other branch. (4.8, 4.7, 4.6, etc.) Please take a look at our WordPress Upgrade article here for more information on our upgrade process.

Because you are a WP Engine customer,  you do not have to take action at this time. Our team is working to issue patches across the WP Engine platform to upgrade affected installs to their next stable version. We’ve got your back. As always, thank you for trusting WP Engine to host your WordPress sites. Automated maintenance updates like these are part of our promise to deliver a secure WordPress experience while ensuring the security of our customers.

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Security Maintenance for Asia/Pacific Datacenters

WP Engine : July 25, 2018 8:01 am : WP Platform

Update: Maintenance has completed for this region.

WP Engine will be conducting a security maintenance today, July 25th starting at 2:00PM until 5:00PM UTC. These specific updates will impact a subset of our servers located in our Asia/Pacific datacenters. We are performing this update during off-peak hours for the data center location to minimize impact on your site.

Recently, the Linux information security community identified a common vulnerability that exists within Linux kernels.  In order to address the vulnerability, an update and reboot is required. As such, WP Engine is taking the appropriate steps to apply updates to customer environments. Please note that this update isn’t specific to the WP Engine platform, as many other hosts require the same kernel update.  

We expect that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot window. Outside of the temporary service interruption, there should be no impact to your site. We will be monitoring the situation closely and communicating with the infrastructure provider regularly to ensure minimal disruption.

Please note – If you reside on one of our multi zone cluster solutions, you will not be impacted by the server reboots.

We apologize for any inconvenience this may cause. At WP Engine we take the security of your site seriously, and we thank you for the opportunity to support your business.

Comments are closed

Security Maintenance for North American Datacenters

WP Engine : July 25, 2018 8:00 am : WP Platform

Update: Maintenance has completed for this region.

WP Engine will be conducting a security maintenance tomorrow, July 26th starting at 11:00PM until 4:00AM Central time. These specific updates will impact a subset of our servers located in our North America datacenters. We are performing this update during off-peak hours for the data center location to minimize impact on your site.

Recently, the Linux information security community identified a common vulnerability that exists within Linux kernels.  In order to address the vulnerability, an update and reboot is required. As such, WP Engine is taking the appropriate steps to apply updates to customer environments. Please note that this update isn’t specific to the WP Engine platform, as many other hosts require the same kernel update.  

We expect that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot window. Outside of the temporary service interruption, there should be no impact to your site. We will be monitoring the situation closely and communicating with the infrastructure provider regularly to ensure minimal disruption.

Please note – If you reside on one of our multi zone cluster solutions, you will not be impacted by the server reboots.

We apologize for any inconvenience this may cause. At WP Engine we take the security of your site seriously, and we thank you for the opportunity to support your business.

Comments are closed
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