Connectivity Issues at One US Datacenter

WP Engine : February 13, 2017 5:18 am : WP Platform

[Update 5:34am CST] This brief outage appears to have cleared. There may have been an upstream connection issue resulting in the brief outage experienced at this datacenter.

We have received reports that one of our US based data centers is experiencing connectivity issues that are resulting in down sites at that data center. We’ll update this post with more information as it becomes available.

Comments are closed

Telephone Connectivity Issues

WP Engine : February 10, 2017 8:33 pm : WP Platform

[UPDATE 8:45 PM CT] Phone connectivity has been confirmed as resolved by our phone provider.

[UPDATE 8:35 PM CT] Phone connectivity appears to have stablized, but we’re still in communication with our phone provider to ensure the underlying issue has been resolved. Additional updates will be provided here once we receive confirmation.

[8:30 PM CT] We have observed issues when receiving phone calls in our Support team. Our phone provider has identified this as an issue on their end. We are continuing to work with them to resolve this problem.

Please utilize Live Chat through the User Portal if you have any issues with our phone support. We apologize for the inconvenience.

Comments are closed

User Portal Emergency Maintenance

WP Engine : February 3, 2017 4:21 pm : WP Platform

Hello,

The User Portal is currently undergoing emergency maintenance. During this time, you may see intermittent failures when attempting to update configurations such as adding/removing domains, adding/removing redirects, making modifications to SSL configuration, etc.

We’ll be updating this page as progress is made. Thank you for your continued patience.

[UPDATE 5:20 PM CT] The User Portal maintenance is still underway. We’ll provide additional updates regarding the status of the maintenance.

[UPDATE 7:40 PM CT] The User Portal maintenance is in its final stages. Once it has been completed we’ll update this page further.

[UPDATE 10:12 PM CT] At this time, User Portal maintenance has been completed. Thank you again for your patience.

Comments are closed

SECURITY / MAINTENANCE UPDATE: WORDPRESS 4.7.2

WP Engine : January 26, 2017 2:09 pm : WP Platform

Wordpress today has issued a security release to WordPress core, which fixes a few known vulnerabilities. You can read more about this in WordPress’ official release notes. We will be updating all customers to this latest release with in your current branch of WordPress. For example, 4.7.1 will upgrade to 4.7.2 however, 4.6.2 will upgrade to 4.6.3, etc.

Because you are a WP Engine customer, you do not have to take action at this time. Our team is working to issue patches across the WP Engine platform to upgrade affected installs to their next stable version. We’ve got your back. As always, thank you for trusting WP Engine to host your WordPress sites. Automated security updates like these are part of our promise to deliver a secure WordPress experience while ensuring the security of our customers.

Comments are closed

Emergency Security Maintenance for U.S. Datacenters

WP Engine : January 20, 2017 11:54 pm : WP Platform

Hello,

WP Engine will be conducting an emergency security maintenance today that will impact a subset of our customers located in U.S. datacenters. Recently, the Linux information security community identified a common vulnerability that exists within Linux kernels.  In order to address the vulnerability, an update and reboot is required.  As such, WP Engine is taking the appropriate steps to apply updates to customer environments which may result in minimal interruption of service. Please note that this update isn’t specific to the WP Engine platform, as many other hosts require the same kernel update.  

In order to implement the patch, WP Engine will be rebooting impacted servers. This emergency maintenance is expected to take place on your site during a window tonight on Saturday, January 21th starting at 12:01AM Central until 6:00AM. We are planning these server reboots to align with off-peak hours based on your datacenter’s geographic location.

We believe that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot. Outside of the downtime, there should be no impact to your site. We will be monitoring the situation closely and will provide any updates should this change.

We apologize for any inconvenience this may cause.

At WP Engine we take the security of your site seriously. Thank you for the opportunity to support your business.

Comments are closed

Emergency Security Maintenance for European Datacenters

WP Engine : January 20, 2017 5:16 pm : WP Platform

UPDATE: Maintenance for our European datacenters has completed at this time. We appreciate your patience as we worked through this security update.

Hello,

WP Engine will be conducting an emergency security maintenance today that will impact a subset of our customers located in European datacenters. Recently, the Linux information security community identified a common vulnerability that exists within Linux kernels.  In order to address the vulnerability, an update and reboot is required.  As such, WP Engine is taking the appropriate steps to apply updates to customer environments which may result in minimal interruption of service. Please note that this update isn’t specific to the WP Engine platform, as many other hosts require the same kernel update.  

In order to implement the patch, WP Engine will be rebooting impacted servers. This emergency maintenance is expected to take place on your site during a window today on Friday, January 20th starting at 6:00PM Central until 10:00PM. We are planning these server reboots to align with off-peak hours based on your datacenter’s geographic location.

We believe that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot. Outside of the downtime, there should be no impact to your site. We will be monitoring the situation closely and will provide any updates should this change.

We apologize for any inconvenience this may cause.

At WP Engine we take the security of your site seriously. Thank you for the opportunity to support your business.

Comments are closed

Emergency Security Maintenance for Asia/Pacific Datacenters

WP Engine : January 20, 2017 8:30 am : WP Platform

UPDATE: Maintenance for our Asia/Pacific datacenters has completed at this time. We appreciate your patience as we worked through this security update.

Hello,

WP Engine will be conducting an emergency security maintenance today that will impact a subset of our customers located in Asia/Pacific datacenters. Recently, the Linux information security community identified a common vulnerability that exists within Linux kernels.  In order to address the vulnerability, an update and reboot is required.  As such, WP Engine is taking the appropriate steps to apply updates to customer environments which may result in minimal interruption of service. Please note that this update isn’t specific to the WP Engine platform, as many other hosts require the same kernel update.  

In order to implement the patch, WP Engine will be rebooting impacted servers. This emergency maintenance is expected to take place on your site during a window today on Friday, January 20th starting at 9:00AM Central until 12:00PM. We are planning these server reboots to align with off-peak hours based on your datacenter’s geographic location.

We believe that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot. Outside of the downtime, there should be no impact to your site. We will be monitoring the situation closely and will provide any updates should this change.

We apologize for any inconvenience this may cause.

At WP Engine we take the security of your site seriously. Thank you for the opportunity to support your business.

Comments are closed

Ticketing System Degradation

WP Engine : January 12, 2017 7:22 am : WP Platform

Currently our 3rd party ticketing system is experiencing a degradation of service which may impair viewing, creating or responding to tickets. Please use our chat or phone support if you need to reach out to support during this time.
We will update this page with more information as it becomes available.

[UPDATE 8:55 AM CT] We’ve seen an improvement in performance on our ticketing system, but we’re still waiting to hear that the issues have been fully resolved. We’ll be providing further updates as they come.

[UPDATE 9:12 AM CT] Thank you for your patience. The performance degradation with our ticketing system has been resolved. If you’re still experiencing issues when trying to view tickets at http://help.wpengine.com, please reach out to Support via phone or chat.

Comments are closed

SECURITY / MAINTENANCE UPDATE: WORDPRESS 4.7.1

WP Engine : January 11, 2017 2:33 pm : WP Platform

Wordpress today has issued a security release to WordPress core, which brings PHPMailer to it’s most stable version, while addressing several other vulnerabilities that you can read more about in release notes.

Because you are a WP Engine customer, you do not have to take action at this time. Our team is working to issue patches across the WP Engine platform to upgrade affected installs to their next stable version. We’ve got your back. As always, thank you for trusting WP Engine to host your WordPress sites. Automated security updates like these are part of our promise to deliver a secure WordPress experience while ensuring the security of our customers.

Comments are closed

Possible Support Chat Issues

WP Engine : December 28, 2016 7:54 am : WP Platform

At this time our 3rd party support chat client is reporting some issues, which may cause slowness or other intermittent issues for customers using our support chat. Support chat still appears to be available for all clients but when entering chat there may be some delays or slowness when sending messages. We’ll update this post further as new developments emerge.

[UPDATE 9:08 AM CT] A fix has been implemented by our 3rd party chat provider and we’ve seen full functionality return to our support chat system.

Comments are closed
« Page 1, 2, 3 ... 50, »