WordPress Maintenance/Security Upgrade 4.9.5

WP Engine : April 3, 2018 5:20 pm : WP Platform

WordPress today has issued a maintenance/security release to WordPress core, which fixes a few bugs. You can read more about this in WordPress’ official release post. We will be updating all customers to this latest release with in your current branch of WordPress. For example, 4.7.7 will upgrade to 4.7.8 however, 4.6.8 will upgrade to 4.6.9, etc. Please take a look at our WordPress Upgrade article here for more information on our upgrade process.

Because you are a WP Engine customer,  you do not have to take action at this time. Our team is working to issue patches across the WP Engine platform to upgrade affected installs to their next stable version. We’ve got your back. As always, thank you for trusting WP Engine to host your WordPress sites. Automated maintenance updates like these are part of our promise to deliver a secure WordPress experience while ensuring the security of our customers.

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Emergency Security Maintenance for North America Datacenters

WP Engine : March 28, 2018 8:00 pm : WP Platform

WP Engine will be conducting an emergency security maintenance today in order to address the potential exploits associated with the CPU flaws as reported in the media, an update and reboot is required. The updates will impact a subset of our servers located in our North America datacenters.

As such, WP Engine is taking the appropriate steps to apply updates to customer environments which will result in minimal interruption of service. Please note that this update isn’t specific to the WP Engine platform. Details on this security advisory are available here.

This emergency maintenance is expected to take place on your server during a window today on Wednesday, March 28th starting at 10:00PM until 4:00AM Central time. We are performing this update during off-peak hours for the data center location to minimize impact on your site.

We expect that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot. Outside of the temporary service interruption, there should be no impact to your site. We will be monitoring the situation closely and communicating with the infrastructure provider regularly to ensure minimal disruption.

Please note – If you reside on one of our multi zone cluster solutions, you will not be impacted by the server reboots.

We apologize for any inconvenience this may cause. At WP Engine we take the security of your site seriously, and we thank you for the opportunity to support your business.

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Emergency Security Maintenance for European Datacenters

WP Engine : March 28, 2018 3:00 pm : WP Platform

UPDATE: Maintenance for our European datacenters has completed at this time. We appreciate your patience as we worked through this security update.

WP Engine will be conducting an emergency security maintenance today in order to address the potential exploits associated with the CPU flaws as reported in the media, an update and reboot is required. The updates will impact a subset of our servers located in our European datacenters.

As such, WP Engine is taking the appropriate steps to apply updates to customer environments which will result in minimal interruption of service. Please note that this update isn’t specific to the WP Engine platform. Details on this security advisory are available here.

This emergency maintenance is expected to take place on your server during a window today on Wednesday, March 28th starting at 10:00PM until 1:00AM UTC. We are performing this update during off-peak hours for the datacenter location to minimize impact on your site.

We expect that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot. Outside of the temporary service interruption, there should be no impact to your site. We will be monitoring the situation closely and communicating with the infrastructure provider regularly to ensure minimal disruption.

Please note – If you reside on one of our multi zone cluster solutions, you will not be impacted by the server reboots.

We apologize for any inconvenience this may cause. At WP Engine we take the security of your site seriously, and we thank you for the opportunity to support your business.

Comments are closed

Emergency Security Maintenance for Asia/Pacific Datacenters

WP Engine : March 28, 2018 8:00 am : WP Platform

UPDATE: Maintenance for our Asia/Pacific datacenters has completed at this time. We appreciate your patience as we worked through this security update.

WP Engine will be conducting an emergency security maintenance today in order to address the potential exploits associated with the CPU flaws as reported in the media, an update and reboot is required. The updates will impact a subset of our servers located in our Asia/Pacific datacenters.

As such, WP Engine is taking the appropriate steps to apply updates to customer environments which will result in minimal interruption of service. Please note that this update isn’t specific to the WP Engine platform. Details on this security advisory are available here.

This emergency maintenance is expected to take place on your server during a window today on Wednesday, March 28th starting at 3:00PM until 5:00PM UTC. We are performing this update during off-peak hours for the data center location to minimize impact on your site.

We expect that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot. Outside of the temporary service interruption, there should be no impact to your site. We will be monitoring the situation closely and communicating with the infrastructure provider regularly to ensure minimal disruption.

Please note – If you reside on one of our multi zone cluster solutions, you will not be impacted by the server reboots.

We apologize for any inconvenience this may cause. At WP Engine we take the security of your site seriously, and we thank you for the opportunity to support your business.

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Support Chat Connection Issues

WP Engine : March 20, 2018 5:53 am : WP Platform

[Update: 5:53am CDT] We’re currently getting reports from our 3rd party support chat provider that their app is currently experiencing issues. At this time there may be delays getting into support chat due to connection issues. Thank you for your patience while we continue to track the resolution of this problem.

[Update: 6:12am CDT] While we’re still seeing notice of possible issues from our 3rd party support chat provider we are currently seeing connections hold up for the time being. We’ll update this post again once the status is updated from our 3rd party provider.

[Update: 7:00am CDT] While connection issues have subsided somewhat, we are still seeing periodic issues with our support chat system. We continue to monitor the progress of a resolution but will keep this status page open until that resolution is completed.

[Update: 8:15am CDT] Our 3rd party chat provider looks to be stable at this time, however we’re still waiting for a confirmation of resolution. We’ll provide further updates here as they come.

[Update 9:30am CDT] Thank you for your patience. At this time our 3rd party support chat provider has confirmed the issue has been resolved.

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ZenDesk is Inaccessible

WP Engine : March 7, 2018 4:04 pm : WP Platform

Hello,

We are seeing errors in our ZenDesk Ticketing System which affects our ability to view and respond to tickets as well as a customers ability to create a ticket or respond to a ticket. We have contacted ZenDesk to report the issue and they are investigating their service now. You can chat with us through the User Portal and call our Support Team if the issue you were going to create the ticket about is urgent and cannot wait.

We will provide an update when one is available.

 

Update – The issues have been resolved with ZenDesk at this time.  Thank you for your patience.

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Connectivity Issues to MySQL

WP Engine : February 24, 2018 3:29 pm : WP Platform

Our engineers have been made aware of some customers receiving a SSL error while trying to reach MySQL remotely or via phpMyAdmin. We are currently working with our engineers to ensure the issue is resolved as quickly as possible, but during this time you may notice issues connecting to MySQL. We’ll provide further updates here as they come.

[UPDATE 04:09 PM CT] Our teams are still working toward a resolution for this issue. Thank you for your patience.

[UPDATE 05:30 PM CT] Thank you for your patience. Our engineers have identified the issue and our working on a resolution.

[UPDATE 06:01 PM CT] Our engineers are in the process of applying a fix and will provide an update here once the fix has been fully pushed out to the farm.

[UPDATE 07:18 PM CT] Thank you for your patience while our team applies the fix to the hosting environment and will provide an update as soon as we have one.

[UPDATE 07:25 PM CT] We have finish applying the fix to our hosting environment and all customers can now connect to MySQL. If you are still experiencing any problems with connecting to MySQL remotely or via phpMyAdmin, please contact our Support team for assistance.

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Investigating Issue With CDN Assets Unable to Load Over SSL

WP Engine : February 22, 2018 11:10 am : WP Platform

We’re currently investigating an issue with assets being served securely (HTTP/SSL) over CDN are unable to load for some customers. If you’re experiencing CDN assets being unable to load, please reach out to our Support team via the User Portal at https://my.wpengine.com. We’ll be providing additional updates here as they come.

[UPDATE 11:58 AM CT] Our teams are still working toward a resolution for this issue. Thank you for your patience.

[UPDATE 12:58 PM CT] A fix is rolling out across the farm. We’ll provide another update once that’s been completed.

[UPDATE 1:30 PM CT] The fix has been deployed, and CDN issues should now be resolved. If you are still experiencing any problems with CDN loading, please contact our Support team for assistance.

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Support Phone Line Experiencing Connectivity Issues

WP Engine : February 14, 2018 2:23 pm : WP Platform

We are currently experiencing some connectivity issues with our phone lines at the moment. We are working on the issues as we speak, and encourage customers to visit us in chat support via https://my.wpengine.com. We have technicians standing by to assist.

[UPDATE 3:15 PM CT] We’re actively working with our third party phone provider to resolve the issue as quickly as possible. Please continue to utilize chat support in the meantime. Thank you for your patience.

[UPDATE 3:35 PM CT] The issue has been resolved and calls are routing properly.

Comments are closed

WordPress Maintenance Upgrade 4.9.4

WP Engine : February 5, 2018 4:39 pm : WP Platform

WordPress today has issued a maintenance release to WordPress core, which fixes a few bugs. You can read more about this in WordPress’ official release post. We will be updating all customers to this latest release with in your current branch of WordPress. For example, 4.7.7 will upgrade to 4.7.8 however, 4.6.8 will upgrade to 4.6.9, etc. Please take a look at our WordPress Upgrade article here for more information on our upgrade process.

Because you are a WP Engine customer,  you do not have to take action at this time. Our team is working to issue patches across the WP Engine platform to upgrade affected installs to their next stable version. We’ve got your back. As always, thank you for trusting WP Engine to host your WordPress sites. Automated maintenance updates like these are part of our promise to deliver a secure WordPress experience while ensuring the security of our customers.

Comments are closed
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