User Portal Maintenance

WP Engine : March 22, 2017 4:39 am : WP Platform

[Updated 5:12AM CDT] This maintenance is now completed and access to the user portal should now be restored for all customers.

 

Updated 5:00AM CDT] This maintenance is now beginning and the user portal will be inaccessible for approximately 30 minutes.

 

We will be performing user portal maintenance coming up at 5am CDT (March, 22, 2017) which will make the user portal effectively inaccessible for about 30 minutes. We’ll update this status page once the maintenance has started and then again once it is completed.

During this maintenance certain User Portal features will be inaccessible as well as a few other features such as:

Backups

GIT

Staging Functionality

Once the maintenance is completed these features will once again be accessible.

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Intermittent Connectivity

WP Engine : March 21, 2017 11:37 am : WP Platform

Hello,

We’re currently seeing connectivity issues as a result of scheduled maintenance early this morning. We are currently investigating this issue with our engineers, as it is affecting a large subset of customers. Once we have more information, we’ll be updating this page. 

[UPDATE 12:30 PM CT] Our engineers are still working to ensure that connectivity is restored completely. We’ll provide additional updates as they come.

[UPDATE 2:20 PM CT] Thank you for your patience. Our engineers have pushed out a fix and we’re no longer seeing any connectivity issues.

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Emergency Patching Requiring Brief Reboot in US Datacenters

WP Engine : March 21, 2017 4:15 am : WP Platform

[Update 4:49AM CDT] At this time all reboots should be completed. Thank you for your patience.

In order to complete some emergency patching done this evening on our US datacenters we are currently rebooting all US based servers. This may result in about 5 minutes of downtime for any given server and we will update this status once all are completed. We apologize for any inconvenience.

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User Portal Emergency Maintenance

WP Engine : March 18, 2017 10:18 pm : WP Platform

Hello,

The User Portal is currently undergoing emergency maintenance. During this time, you may see intermittent failures when attempting to update configurations such as adding/removing domains, adding/removing redirects, making modifications to SSL configuration, etc.

We’ll be updating this page as progress is made. Thank you for your continued patience.

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Connectivity Issues at One US Datacenter

WP Engine : March 15, 2017 3:28 pm : WP Platform

[Update 5:13pm CDT] This outage appears to have cleared at this time. If you are still experiencing connectivity issues, please feel free to reach out to our support team.

[Update 4:11pm CDT] We are currently working with our infrastructure provider who has acknowledged a networking issue and are investigating at this time. In addition to affecting sites, the outage has also resulted in issues within User Portal including backups and GIT services.

We have received reports that one of our US based data centers is experiencing connectivity issues that are resulting in down sites at that data center. We’ll update this post with more information as it becomes available.

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Ticketing System Degradation

WP Engine : March 15, 2017 3:17 pm : WP Platform

[Update 6:20pm CDT] Thank you for your patience. The performance degradation with our ticketing system has been resolved. If you’re still experiencing issues when trying to view tickets at http://help.wpengine.com, please reach out to Support via phone or chat.

[UPDATE 4:31pm CDT] We’ve seen an improvement in performance on our ticketing system, but we’re still waiting to hear that the issues have been fully resolved. We’ll be providing further updates as they come.

Currently our 3rd party ticketing system is experiencing a degradation of service which may impair viewing, creating or responding to tickets. Please use our chat or phone support if you need to reach out to support during this time.
We will update this page with more information as it becomes available.

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SECURITY / MAINTENANCE UPDATE: WORDPRESS 4.7.3

WP Engine : March 6, 2017 2:07 pm : WP Platform

Wordpress today has issued a security release to WordPress core, which fixes a few known vulnerabilities. You can read more about this in WordPress’ official release notes. We will be updating all customers to this latest release with in your current branch of WordPress. For example, 4.7.2 will upgrade to 4.7.3 however, 4.6.3 will upgrade to 4.6.4, etc.

Because you are a WP Engine customer, you do not have to take action at this time. Our team is working to issue patches across the WP Engine platform to upgrade affected installs to their next stable version. We’ve got your back. As always, thank you for trusting WP Engine to host your WordPress sites. Automated security updates like these are part of our promise to deliver a secure WordPress experience while ensuring the security of our customers.

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Intermittent Connectivity in one US Datacenter

WP Engine : March 2, 2017 4:47 pm : WP Platform

[Update 6:15pm CST] This outage appears to have cleared. There may have been an upstream connection issue resulting in the outage experienced at this datacenter. If you are still experiencing connectivity issues, please feel free to reach out to our support team.

Our Technical Operations team has received multiple alerts for servers down in one of our US Datacenters due to network connectivity. You may see intermittent connectivity issues when accessing sites or connecting via SFTP. We are engaging our data center provider and will provide an update here as soon as one is available.

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Amazon Issues Affecting User Portal and WP Engine Tools

WP Engine : February 28, 2017 12:08 pm : WP Platform

Update 5:00PM Central: Amazon has finished returning services to normal, as such, all WP Engine tools and the User Portal are now functioning as intended. We apologize for any inconvenience this may have caused.

Update 3:00PM Central: Amazon has started implementing remediation, and they believe they will see reduced error rates within the hour. WP Engine has noticed less failures in our tools, but not complete functionality.

Update 1:45PM Central: Amazon continue to experience high error rates with S3, which is impacting various AWS services. They are working hard at repairing S3, believe they understand root cause, and are working on implementing what they believe will remediate the issue.

Update 12:55PM Central: Amazon are continuing to work to remediate the availability issues for Amazon S3. AWS services and customer applications depending on S3 will continue to experience high error rates as they are actively working to remediate the errors in Amazon S3. Media coverage confirms the widespread impact of this issue.

Update 12:30PM Central: Amazon has identified the issue and is currently working to resolve the issues.

Update: https://status.aws.amazon.com/ as noted by Amazon issues are occurring with their service and is impacting a large part of the Internet that utilizes Amazon services. We are in contact with Amazon and will provide updates as they can provide them.

Our engineering team has identified an issue with a third party vendor that is impacting the performance of the User Portal. This may mean that the ability to join a Live Chat session, view backups, or access the User Portal may be intermittent. Our engineers are actively working with our vendor to resolve this issue as quickly as possible. We’ll provide further updates here as they come.

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Packet Loss Issues at One US Datacenter

WP Engine : February 28, 2017 5:27 am : WP Platform

[Update 5:57am CST] At this time it appears all alerts have cleared and all packet loss issues have been resolved. We thank you for your patience.

 

[Update 5:38am CST] We’re beginning to see packet loss alerts clear for the afflicted data center along with sites coming back online. We’re continuing to monitor at this time and will update this post once we believe the issue has cleared.

 

We have received reports that one of our US based data centers is experiencing packet loss issues that are resulting in down sites at that data center. We’re currently working with our 3rd party data center provider to resolve the issue. We’ll update this post with more information as it becomes available.

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