Maintenance on Git Push Feature

WP Engine : April 15, 2019 4:15 pm : WP Platform

We are performing routine maintenance on our Git Push feature April 16th between the hours of 4:00 AM and 6:00 AM CST. This will render the feature down and unable to be utilized until the maintenance is concluded. We will update this status post once the maintenance has concluded.

We apologize for any inconvenience this may cause.

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WordPress Security/Maintenance Upgrade : Versions 5.1.1 – 3.7.29

WP Engine : March 13, 2019 10:59 am : WP Platform

WordPress today has issued a maintenance release to WordPress core, which fixes a few bugs. You can read more about this in WordPress’ official release post. We will be updating all customers to the following branches 5.1.1., 5.0.4, 4.9.10, 4.8.9, 4.7.13, 4.6.14, 4.5.17, 4.4.18, 4.3.19, 4.2.23, 4.1.26, 4.0.26, 3.9.27, 3.8.29, and 3.7.29. For example, if you are currently on 4.9.9, you will be receiving an update to the most recent 4.9.10. Please take a look at our WordPress Upgrade article here for more information on our upgrade process.

Because you are a WP Engine customer,  you do not have to take action at this time. Our team is working to issue patches across the WP Engine platform to upgrade affected installs to their next stable version. We’ve got your back. As always, thank you for trusting WP Engine to host your WordPress sites. Automated maintenance updates like these are part of our promise to deliver a secure WordPress experience while ensuring the security of our customers.

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User Portal Intermittent Performance Issues

WP Engine : March 8, 2019 11:50 am : WP Platform

Hello,

We are currently aware of an issue impacting the performance of the User Portal at https://my.wpengine.com. During this time you may notice errors or slowness. We are currently investigating and will provide further updates here as they come.

[UPDATE 11:54 AM CT] At this time the issues with the User Portal have been resolved. Thank you for your patience.

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PHP MyAdmin Issue

WP Engine : February 24, 2019 6:06 pm : WP Platform

[Update 6:15 PM Central] This issue has been resolved. Normal PHP MyAdmin functionality has been restored. If you continue to experience any issues, please reach out to our Support Team 24/7.

[Update 12:30 AM Central] While this is not impacting a large number of customers, there still may be situations where PHP MyAdmin is unavailable. Our internal team is continuing to investigate these cases and implement a fix.

 

[Update 7:15 PM Central] This issue has been resolved and PHP MyAdmin is back up at this time.

 

[Update 6:55 PM Central] We are still working with our team internally to get this issue resolved and we will update this post with more information as it becomes available.

 

We have received multiple contacts reporting issues with the ability to log into phpmyadmin. When attempting to login to phpmyadmin it is redirecting to phpmyadmin.wpengine.com/signon.php. Our team is investigating the issue and we will update this post with more information as it becomes available.

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User Portal Intermittent Performance Issues

WP Engine : February 24, 2019 2:12 am : WP Platform

Hello,

We are currently aware of an issue impacting the performance of the User Portal at https://my.wpengine.com. During this time you may notice errors or slowness. We are currently investigating and will provide further updates here as they come.

 

[UPDATE 3:15 AM CDT] At this time, the performance issues with the User Portal have been resolved. Please reach out to Support if you’re still experiencing issues.

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Network Connectivity Issue in One Australian Datacenter

WP Engine : January 8, 2019 6:30 pm : WP Platform

Update – 6:50PM CT – We’ve been seeing connectivity return to the affected servers.

Incident – 6:20PM CT – Our Technical Operations team has received multiple alerts for servers down due to network connectivity. We are engaging our data center provider and will provide an update here as soon as one is available.

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CDN Issues Loading Static Assets

WP Engine : January 3, 2019 2:11 pm : WP Platform

[Update 2:00pm Central] At this time it appears all CDN issues have cleared up and static assets are being served as expected.

We’re currently experiencing issues loading static assets in certain US regions (primarily the east coast) through our 3rd party CDN provider. We’re currently working with our 3rd party provider to resolve the issue. We will update this post with more information as it becomes available.

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Security Maintenance for North American Datacenters

WP Engine : January 3, 2019 8:00 am : WP Platform

WP Engine will be conducting a security maintenance on January 3rd starting at 11:00PM until 4:00AM Central time. These specific updates will impact a subset of our servers located in our North American datacenters. We are performing this update during off-peak hours for the data center location to minimize impact on your site.

Recently, the Linux information security community identified a common vulnerability that exists within Linux kernels.  In order to address the vulnerability, an update and reboot is required. As such, WP Engine is taking the appropriate steps to apply updates to customer environments. Please note that this update isn’t specific to the WP Engine platform, as many other hosts require the same kernel update.  

We expect that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot window. Outside of the temporary service interruption, there should be no impact to your site. We will be monitoring the situation closely and communicating with the infrastructure provider regularly to ensure minimal disruption.

Please note – If you reside on one of our multi zone cluster solutions, you will not be impacted by the server reboots.

We apologize for any inconvenience this may cause. At WP Engine we take the security of your site seriously, and we thank you for the opportunity to support your business.

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Security Maintenance for Asia/Pacific Datacenters

WP Engine : January 3, 2019 8:00 am : WP Platform

Update: Maintenance has completed for this region.

WP Engine will be conducting a security maintenance on January 3rd starting at 2:00PM until 5:00PM UTC. These specific updates will impact a subset of our servers located in our Asia/Pacific datacenters. We are performing this update during off-peak hours for the data center location to minimize impact on your site.

Recently, the Linux information security community identified a common vulnerability that exists within Linux kernels.  In order to address the vulnerability, an update and reboot is required. As such, WP Engine is taking the appropriate steps to apply updates to customer environments. Please note that this update isn’t specific to the WP Engine platform, as many other hosts require the same kernel update.  

We expect that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot window. Outside of the temporary service interruption, there should be no impact to your site. We will be monitoring the situation closely and communicating with the infrastructure provider regularly to ensure minimal disruption.

Please note – If you reside on one of our multi zone cluster solutions, you will not be impacted by the server reboots.

We apologize for any inconvenience this may cause. At WP Engine we take the security of your site seriously, and we thank you for the opportunity to support your business.

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Security Maintenance for European Datacenters

WP Engine : January 3, 2019 8:00 am : WP Platform

Update: Maintenance has completed for this region.

WP Engine will be conducting a security maintenance on January 3rd starting at 10:00PM until 2:00AM UTC. These specific updates will impact a subset of our servers located in our European datacenters. We are performing this update during off-peak hours for the data center location to minimize impact on your site.

Recently, the Linux information security community identified a common vulnerability that exists within Linux kernels.  In order to address the vulnerability, an update and reboot is required. As such, WP Engine is taking the appropriate steps to apply updates to customer environments. Please note that this update isn’t specific to the WP Engine platform, as many other hosts require the same kernel update.

We expect that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot window. Outside of the temporary service interruption, there should be no impact to your site. We will be monitoring the situation closely and communicating with the infrastructure provider regularly to ensure minimal disruption.

Please note – If you reside on one of our multi zone cluster solutions, you will not be impacted by the server reboots.

We apologize for any inconvenience this may cause. At WP Engine we take the security of your site seriously, and we thank you for the opportunity to support your business.

Comments are closed
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