Intermittent Connectivity Issues Impacting Backup Points in User Portal

WP Engine : September 14, 2017 2:37 pm : WP Platform

Hello,

We are currently aware of intermittent connectivity issues impacting backup points in the User Portal. You may notice issues when using functionality like backup point creation, restoring from backup points, and deploying sites to other environments/installations within your User Portal. We’ll provide further updates here as they come. Thank you for your patience.

[UPDATE 3:17 PM CDT] The connectivity issues with backup points and site deployment have been resolved.

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Sydney Underground Networking Cable Issue

WP Engine : September 10, 2017 7:01 pm : WP Platform

[Update – 6:41 AM CST] After extensive troubleshooting with the impacted infrastructure provider we were able to reroute traffic and bring full functionality back online. At this time all issues related to this should be resolved.

 

We have been informed by one of our Sydney datacenter providers that 4 networking cables that travel under the ocean have taken damage after Typhoons in Asia. Traffic is being re-routed but this may impact certain DNS lookups by delaying them or with errors. We are in contact with our datacenter provider to understand what the options are and time frame for resolution. We will be working with any impacted customers once we have understood the options.

We apologize for any inconvenience this may be causing.

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Emergency Security Maintenance for U.S. Datacenters

WP Engine : September 9, 2017 11:00 pm : WP Platform

UPDATE: Maintenance for our U.S. datacenters has completed at this time. We appreciate your patience as we worked through this security update.

WP Engine will be conducting an emergency security maintenance today that will impact a subset of our servers located in our U.S. datacenters. Recently, the Linux information security community identified a common vulnerability that exists within Linux kernels. We want to provide as much information as we can, however as is common with security issues such as this, the details of this security advisory are currently under embargo.

In order to address the vulnerability, an update and reboot is required.  As such, WP Engine is taking the appropriate steps to apply updates to customer environments which will result in minimal interruption of service. Please note that this update isn’t specific to the WP Engine platform, as many other hosts require the same kernel update.

This emergency maintenance is expected to take place on your server during a window today on Saturday, September 9th starting at 11:59PM until 6AM Central. This is in alignment with the off-peak hours for the datacenter location to minimize impact.

We believe that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot. Outside of the temporary service interruption, there should be no impact to your site. We will be monitoring the situation closely and communicating with the infrastructure provider regularly to ensure minimal disruption to your site.

Please note – If you reside on one of our multi-zone cluster solutions, you will not be impacted by the server reboots.

We apologize for any inconvenience this maintenance may cause. At WP Engine we take the security of your site seriously, and we thank you for the opportunity to support your business.

Comments are closed

Emergency Security Maintenance for European Datacenters

WP Engine : September 9, 2017 6:00 pm : WP Platform

UPDATE: Maintenance for our European datacenters has completed at this time. We appreciate your patience as we worked through this security update.

WP Engine will be conducting an emergency security maintenance today that will impact a subset of our servers located in our European datacenters. Recently, the Linux information security community identified a common vulnerability that exists within Linux kernels. We want to provide as much information as we can, however as is common with security issues such as this, the details of this security advisory are currently under embargo.

In order to address the vulnerability, an update and reboot is required.  As such, WP Engine is taking the appropriate steps to apply updates to customer environments which will result in minimal interruption of service. Please note that this update isn’t specific to the WP Engine platform, as many other hosts require the same kernel update.

This emergency maintenance is expected to take place on your server during a window today on Saturday, September 9th starting at 11:59PM until 5AM UTC. This is in alignment with the off-peak hours for the datacenter location to minimize impact.

We believe that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot. Outside of the temporary service interruption, there should be no impact to your site. We will be monitoring the situation closely and communicating with the infrastructure provider regularly to ensure minimal disruption to your site.

Please note – If you reside on one of our multi-zone cluster solutions, you will not be impacted by the server reboots.

We apologize for any inconvenience this maintenance may cause. At WP Engine we take the security of your site seriously, and we thank you for the opportunity to support your business.

Comments are closed

Emergency Security Maintenance for Asia/Pacific Datacenters

WP Engine : September 9, 2017 9:00 am : WP Platform

UPDATE: Maintenance for our Asia/Pacific datacenters has completed at this time. We appreciate your patience as we worked through this security update.

WP Engine will be conducting an emergency security maintenance today that will impact a subset of our servers located in our Asia/Pacific datacenters. Recently, the Linux information security community identified a common vulnerability that exists within Linux kernels. We want to provide as much information as we can, however as is common with security issues such as this, the details of this security advisory are currently under embargo.

In order to address the vulnerability, an update and reboot is required.  As such, WP Engine is taking the appropriate steps to apply updates to customer environments which will result in minimal interruption of service. Please note that this update isn’t specific to the WP Engine platform, as many other hosts require the same kernel update.

This emergency maintenance is expected to take place on your server during a window today on Saturday, September 9th starting at 3:00PM until 6:00PM UTC. This is in alignment with the off-peak hours for the datacenter location to minimize impact.

We believe that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot. Outside of the temporary service interruption, there should be no impact to your site. We will be monitoring the situation closely and communicating with the infrastructure provider regularly to ensure minimal disruption to your site.

Please note – If you reside on one of our multi-zone cluster solutions, you will not be impacted by the server reboots.

We apologize for any inconvenience this maintenance may cause. At WP Engine we take the security of your site seriously, and we thank you for the opportunity to support your business.

Comments are closed

Connectivity Issues at One US Datacenter

WP Engine : July 26, 2017 3:10 pm : WP Platform

[Update 4:07pm CDT] This outage appears to have cleared at this time. If you are still experiencing connectivity issues, please feel free to reach out to our support team.

[Update 3:47pm CDT] We are currently working with our infrastructure provider who has acknowledged a networking issue and are investigating at this time. In addition to affecting sites, the outage has also resulted in issues within User Portal including backups and GIT services.

We have received reports that one of our US based data centers is experiencing connectivity issues that are resulting in down sites at that data center. We’ll update this post with more information as it becomes available.

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Subset of Staging Sites Returning 500 Error

WP Engine : July 14, 2017 2:02 pm : WP Platform

We have recently become aware of an issue impacting customers’ staging sites. They are returning a 500 error upon loading the page, and we are currently investigating a solution.

Once we have more information, we will be sure to update this post.

[UPDATE 2:55 PM CDT]: Our engineering team is rolling out a fix to resolve the issues with 500 Internal Server Errors on the subset of staging sites. You should begin to see connectivity return momentarily, but we’ll provide additional updates as they come.

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Emergency Security Maintenance for U.S. Datacenters

WP Engine : July 8, 2017 11:00 pm : WP Platform

WP Engine will be conducting an emergency security maintenance today that will impact a subset of our servers located in our U.S. datacenters. Recently, the Linux information security community identified a common vulnerability that exists within Linux kernels. We want to provide as much information as we can, however as is common with security issues such as this, the details of this security advisory are currently under embargo.

In order to address the vulnerability, an update and reboot is required.  As such, WP Engine is taking the appropriate steps to apply updates to customer environments which may result in minimal interruption of service. Please note that this update isn’t specific to the WP Engine platform, as many other hosts require the same kernel update.

This emergency maintenance is expected to take place on your server during a window today on Saturday, July 8th starting at 11:59PM until 6:00AM Central time. This is in alignment with the off-peak hours for the datacenter location to minimize impact.

We believe that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot. Outside of the temporary service interruption, there should be no impact to your site. We will be monitoring the situation closely and communicating with the infrastructure provider regularly to ensure minimal disruption to your site.

Please note – If you reside on one of our multi-zone cluster solutions, you will not be impacted by the server reboots.

We apologize for any inconvenience this maintenance may cause. At WP Engine we take the security of your site seriously, and we thank you for the opportunity to support your business.

Comments are closed

Emergency Security Maintenance for European Datacenters

WP Engine : July 8, 2017 6:00 pm : WP Platform

WP Engine will be conducting an emergency security maintenance today that will impact a subset of our servers located in our European datacenters. Recently, the Linux information security community identified a common vulnerability that exists within Linux kernels. We want to provide as much information as we can, however as is common with security issues such as this, the details of this security advisory are currently under embargo.

In order to address the vulnerability, an update and reboot is required.  As such, WP Engine is taking the appropriate steps to apply updates to customer environments which may result in minimal interruption of service. Please note that this update isn’t specific to the WP Engine platform, as many other hosts require the same kernel update.

This emergency maintenance is expected to take place on your server during a window today on Saturday, July 8th starting at 11:59PM until 4:00AM UTC. This is in alignment with the off-peak hours for the datacenter location to minimize impact.

We believe that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot. Outside of the temporary service interruption, there should be no impact to your site. We will be monitoring the situation closely and communicating with the infrastructure provider regularly to ensure minimal disruption to your site.

Please note – If you reside on one of our multi-zone cluster solutions, you will not be impacted by the server reboots.

We apologize for any inconvenience this maintenance may cause. At WP Engine we take the security of your site seriously, and we thank you for the opportunity to support your business.

Comments are closed

Emergency Security Maintenance for Asia/Pacific Datacenters

WP Engine : July 8, 2017 9:00 am : WP Platform

WP Engine will be conducting an emergency security maintenance today that will impact a subset of our servers located in our Asia/Pacific datacenters. Recently, the Linux information security community identified a common vulnerability that exists within Linux kernels. We want to provide as much information as we can, however as is common with security issues such as this, the details of this security advisory are currently under embargo.

In order to address the vulnerability, an update and reboot is required.  As such, WP Engine is taking the appropriate steps to apply updates to customer environments which may result in minimal interruption of service. Please note that this update isn’t specific to the WP Engine platform, as many other hosts require the same kernel update.

This emergency maintenance is expected to take place on your server during a window today on Saturday, July 8th starting at 3:00PM until 6:00PM UTC. This is in alignment with the off-peak hours for the datacenter location to minimize impact.

We believe that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot. Outside of the temporary service interruption, there should be no impact to your site. We will be monitoring the situation closely and communicating with the infrastructure provider regularly to ensure minimal disruption to your site.

Please note – If you reside on one of our multi-zone cluster solutions, you will not be impacted by the server reboots.

We apologize for any inconvenience this maintenance may cause. At WP Engine we take the security of your site seriously, and we thank you for the opportunity to support your business.

Comments are closed
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