Subset of Staging Sites Returning 500 Error

WP Engine : July 14, 2017 2:02 pm : WP Platform

We have recently become aware of an issue impacting customers’ staging sites. They are returning a 500 error upon loading the page, and we are currently investigating a solution.

Once we have more information, we will be sure to update this post.

[UPDATE 2:55 PM CDT]: Our engineering team is rolling out a fix to resolve the issues with 500 Internal Server Errors on the subset of staging sites. You should begin to see connectivity return momentarily, but we’ll provide additional updates as they come.

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Emergency Security Maintenance for U.S. Datacenters

WP Engine : July 8, 2017 11:00 pm : WP Platform

WP Engine will be conducting an emergency security maintenance today that will impact a subset of our servers located in our U.S. datacenters. Recently, the Linux information security community identified a common vulnerability that exists within Linux kernels. We want to provide as much information as we can, however as is common with security issues such as this, the details of this security advisory are currently under embargo.

In order to address the vulnerability, an update and reboot is required.  As such, WP Engine is taking the appropriate steps to apply updates to customer environments which may result in minimal interruption of service. Please note that this update isn’t specific to the WP Engine platform, as many other hosts require the same kernel update.

This emergency maintenance is expected to take place on your server during a window today on Saturday, July 8th starting at 11:59PM until 6:00AM Central time. This is in alignment with the off-peak hours for the datacenter location to minimize impact.

We believe that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot. Outside of the temporary service interruption, there should be no impact to your site. We will be monitoring the situation closely and communicating with the infrastructure provider regularly to ensure minimal disruption to your site.

Please note – If you reside on one of our multi-zone cluster solutions, you will not be impacted by the server reboots.

We apologize for any inconvenience this maintenance may cause. At WP Engine we take the security of your site seriously, and we thank you for the opportunity to support your business.

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Emergency Security Maintenance for European Datacenters

WP Engine : July 8, 2017 6:00 pm : WP Platform

WP Engine will be conducting an emergency security maintenance today that will impact a subset of our servers located in our European datacenters. Recently, the Linux information security community identified a common vulnerability that exists within Linux kernels. We want to provide as much information as we can, however as is common with security issues such as this, the details of this security advisory are currently under embargo.

In order to address the vulnerability, an update and reboot is required.  As such, WP Engine is taking the appropriate steps to apply updates to customer environments which may result in minimal interruption of service. Please note that this update isn’t specific to the WP Engine platform, as many other hosts require the same kernel update.

This emergency maintenance is expected to take place on your server during a window today on Saturday, July 8th starting at 11:59PM until 4:00AM UTC. This is in alignment with the off-peak hours for the datacenter location to minimize impact.

We believe that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot. Outside of the temporary service interruption, there should be no impact to your site. We will be monitoring the situation closely and communicating with the infrastructure provider regularly to ensure minimal disruption to your site.

Please note – If you reside on one of our multi-zone cluster solutions, you will not be impacted by the server reboots.

We apologize for any inconvenience this maintenance may cause. At WP Engine we take the security of your site seriously, and we thank you for the opportunity to support your business.

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Emergency Security Maintenance for Asia/Pacific Datacenters

WP Engine : July 8, 2017 9:00 am : WP Platform

WP Engine will be conducting an emergency security maintenance today that will impact a subset of our servers located in our Asia/Pacific datacenters. Recently, the Linux information security community identified a common vulnerability that exists within Linux kernels. We want to provide as much information as we can, however as is common with security issues such as this, the details of this security advisory are currently under embargo.

In order to address the vulnerability, an update and reboot is required.  As such, WP Engine is taking the appropriate steps to apply updates to customer environments which may result in minimal interruption of service. Please note that this update isn’t specific to the WP Engine platform, as many other hosts require the same kernel update.

This emergency maintenance is expected to take place on your server during a window today on Saturday, July 8th starting at 3:00PM until 6:00PM UTC. This is in alignment with the off-peak hours for the datacenter location to minimize impact.

We believe that the maintenance may result in up to a 10 minute interruption of service to your site during this server reboot. Outside of the temporary service interruption, there should be no impact to your site. We will be monitoring the situation closely and communicating with the infrastructure provider regularly to ensure minimal disruption to your site.

Please note – If you reside on one of our multi-zone cluster solutions, you will not be impacted by the server reboots.

We apologize for any inconvenience this maintenance may cause. At WP Engine we take the security of your site seriously, and we thank you for the opportunity to support your business.

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Routing Issues Causing Site Outages

WP Engine : June 29, 2017 5:23 am : WP Platform

[Update 7:45AM Central] This fix should now be fully deployed and all impacted sites should be loading as they were before. Thank you for your patience.

[Update 7:28AM Central] A fix is being rolled out by our infrastructure provider and we’re now seeing sites regain connectivity again. We’ll continue to monitor the situation.

[Update 7:13AM Central] Our 3rd party infrastructure provider has isolated what the issue is and is currently working on rolling out a fix. We do not currently have an ETA for completion but we’ll provide further updates as more information becomes available.

[Update 6:30AM Central] At this time we’re still working with our 3rd party infrastructure provider to implement a solution to these ongoing outage issues. We’ll continue to update this blog post as new information or developments are available.

[Update 5:40AM Central] Connectivity issues for some customers appear related to a routing issue with one of our 3rd party infrastructure providers. We are now working with that provider to find a resolution.

We are currently aware of a possible DNS and/or routing issue that is causing sites to appear as unavailable. We’re still investigating the issue at this time and will update this post as new information becomes available.

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SECURITY / MAINTENANCE UPDATE: WORDPRESS 4.7.5

WP Engine : May 16, 2017 5:53 pm : WP Platform

Wordpress today has issued a security release to WordPress core, which fixes a few known vulnerabilities. We will be updating all customers to this latest release with in your current branch of WordPress. For example, 4.7.4 will upgrade to 4.7.5 however, 4.6.4 will upgrade to 4.6.5, etc.

Because you are a WP Engine customer, you do not have to take action at this time. Our team is working to issue patches across the WP Engine platform to upgrade affected installs to their next stable version. We’ve got your back. As always, thank you for trusting WP Engine to host your WordPress sites. Automated security updates like these are part of our promise to deliver a secure WordPress experience while ensuring the security of our customers.

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Support Chat Connectivity Issues

WP Engine : April 26, 2017 6:39 am : WP Platform

[Update 7:19am CDT] We are seeing connectivity issues clear up and accessibility to support chat at my.wpengine.com start to return for customers. We continue to monitor things at this time.

 

We are currently seeing reports of our support chat being unavailable in the user portal. We’re currently investigating possible issues with our 3rd party chat provider in regards to these issues. We’ll update here as more information becomes available.

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Intermittent Connectivity in One Datacenter

WP Engine : April 24, 2017 4:42 pm : WP Platform

Update 4:55PM Central: All alerts have now cleared and the service appears to have returned to normal functionality. We will be working with our Infrastructure Provider to further understand the cause of the disruption.

Our Technical Operations team has been alerted to intermittent connectivity in one of the US datacenters. We are contacting our Infrastructure Provider to investigate and provide further information. We will provide an update as soon as one is available.

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Chat Support Connectivity Issues

WP Engine : April 19, 2017 6:25 am : WP Platform

[Update 7:13 AM CDT] Chat appears to be stable and we believe this issue to be resolved.

[Update 6:38 AM CDT] We’re beginning to see chat connectivity stabilize but we continue to monitor the situation.

We currently are aware of connectivity issues for our 3rd party chat support platform, which our team is working with our provider to pinpoint and resolve the issue. We’ll update this post with more information as it becomes available.

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User Portal Maintenance

WP Engine : April 19, 2017 4:03 am : WP Platform

[Update 5:14AM CDT] This maintenance has now been fully completed.

 

We will be performing user portal maintenance coming up at 4am CDT (April 19, 2017) which will make the user portal effectively inaccessible for about 30 minutes. We’ll update this status page once the maintenance has started and then again once it is completed.

During this maintenance certain User Portal features will be inaccessible as well as a few other features such as:

Backups

GIT

Staging Functionality

Once the maintenance is completed these features will once again be accessible.

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