New Installations Not Reflecting Correct IP Address in User Portal


Incident is resolved

UPDATE 6/22 9:50 AM CT: Thank you for your patience. Our DNS provider has resolved the issue and the correct IP for DNS will be reflected in your User Portal.

We have been receiving reports that new installations are not reflecting the correct IP address for DNS in the User Portal. If you have recently created a new installation, please do not point your DNS to if that’s what you see reflected, as that IP address will change. We are currently working with our DNS provider to get this issue resolved and will post another update as soon as possible. Thank you for your patience.