Network Connectivity Issue in One US Datacenter

Posted

Incident is resolved

Update 6:49pm Central: Our 3rd party datacenter provider has informed us that the issue has now been fully resolved.

Update 6:35pm Central: Our 3rd party datacenter provider has informed us that the majority of servers have now been completely restored.  The root cause of the issues appeared to be a DDoS attack affecting our cloud load balancers and is being mitigated by our datacenter engineers.  A small amount of servers may still be experiencing issues.  We will provide an update as soon as the issue is fully resolved.

Update 5:45pm Central: After engaging our 3rd party datacenter provider, they have informed us that there is a large scale DDoS attack that is causing the connectivity issues. They are working as fast as they can to mitigate the issue and restore full service. We will provide an update as soon as one is available.

Incident – 5:15PM CST – Our Technical Operations team has received multiple alerts for servers down due to network connectivity. We are engaging our data center provider and will provide an update here as soon as one is available.