We are currently experiencing inaccessibility to our user portal. It appears related to an outage experienced by Heroku. You can get up to the minute information at https://status.heroku.com/incidents/479
Update (10:13am CST): Heroku is continuing their recovery process as we speak. If you require direct access to our portal, we can provide additional assistance with a support ticket. You can reach us by going to http://help.wpengine.com
Update (10:59am CST): It appears the User Portal is coming back online for our customers. We will continue to monitor the situation in the meantime.
Update (11:21am CST): The User Portal appears to be at full capacity. We are now marking this situation as resolved. If you continue to experience any issues, please feel free to reach out to us at help.wpengine.com. Happy Holidays from everyone here at WP Engine.
We will offer updates as we receive them. Thank you for your patience and we do apologize for any inconveniences.