[Resolved 8:04 AM CST] – At this time the implemented fix appears to be working and normal chat functionality has been restored.
[Update 7:34 AM CST] – Our 3rd Party Live Chat provider has implemented a fix and are currently monitoring the results.
Currently our 3rd Party Live Chat system is experiencing difficulty loading chat prompts. Some users may see that live chat is closed when attempting to access chat via my.wpengine.com. Our provider is currently working on resolving these issues and we’ll update this page with more information as it becomes available.