As an FYI to our customers, I’ve just published a post on our main blog to let you all know that in observance of the American holiday, Labor Day, this Monday, September 3rd, WP Engine will have a limited support staff answering tickets. That day only, we’ll have slightly fewer folks, so our support times may be a bit longer than normal. However, rest assured that we are online and will be working through tickets, giving priority to the urgent issues.
As always, should you have a critical site issue, we’re available by phone and will be there to troubleshoot problems and get your site back online ASAP.
Here’s the link to the original post: http://wpengine.com/2012/08/labor-day-support-hours/
If you’re going to be out celebrating the holiday, stay safe and have a great time!
Thank you for choosing WP Engine!