Currently our 3rd party ticket submissions system is encountering intermittent connection issues. If you have a support request we encourage you to utilize our live chat from the user portal (my.wpengine.com) at this time.
[Update 12/17/2015 – 8:05am US Central] – Ticketing issues appear to be clearing up at this time but we still are waiting on final word from our provider that all issues have been resolved. Feel free to use live chat/ticketing/phones to submit any support requests. Once a complete resolution is provided we will update this blog post again.
[Update 12/17/2015 – 8:27am US Central] – We believe all support ticketing issues are resolved at this time and full functionality is now restored.