We are currently experiencing intermittent phone connectivity issues. We have escalated this with our 3rd party provider and they are troubleshooting the issue now. If you have any support needs we can still be reached via Live Chat in the WP Engine User Portal or through a ticket at help.wpengine.com. We will update this thread as soon as any additional information becomes available.
Update: The intermittent connection issues no longer exist. Our Support team will continue to monitor the phone system and will create a new blog post if any other issues arise.