Intermittent Phone Connectivity

Posted

Incident is resolved

Hello,

We are currently aware of an issue impacting our third-party phone system. During this time, there may be delays in calls being routed to our Support Specialists. Our third-party phone provider is currently working to resolve the connectivity issues as quickly as possible. In the meantime, please utilize our chat support at https://my.wpengine.com

We’ll post further updates as they come.

[UPDATE 10:10 AM CT] We’re beginning to see the connectivity issues clear up, however our third party phone provider has not confirmed resolution. We’ll provide additional updates as progress is made.

[UPDATE 12:40 PM CT] Thank you for your patience. We have not seen any additional issues with our third-party phone provider and calls are being routed properly.

[UPDATE 2:05 PM CT] Our third-party phone provider has alerted us of a separate event impacting call routing. As such, you may notice a delay in calls being routed to Support Specialists. In the meantime, please utilize our chat support at https://my.wpengine.com and we’ll provide additional updates ASAP.

[UPDATE 3:00 PM CT] Both events have been confirmed resolved by our third-party phone provider and calls are now routing correctly. Thank you once again for your patience.