Intermittent Connectivity

Posted

Hello,

We are observing intermittent connectivity to certain servers in our environment. Our Technical Operations team is aware and investigating. We will provide an update once one is available.

Update 1:28PM Central: From one of our 3rd Party Datacenter Providers:

Monday, March 31, 2014

2:21PM EDT (UTC -0400) – We are aware of connectivity issues affecting some routes toward our Atlanta facility at this time. We apologize for the inconvenience, and are working with our upstream providers to resolve the issue as quickly as possible.

Update 1:38 PM Central: Our 3rd Party Datacenter Provider continues to work with their upstream providers to resolve the issue.

Update 1:45 PM Central: Our 3rd Party Datacenter Provider has confirmed the issue is affecting their entire Atlanta datacenter, which affects many more servers than just WP Engine, and that this issue is with the upstream provider and they are working with them to continue working on the issue.

Update 2:01 PM Central: Our 3rd Party Datacenter Provider has updated us that they continue to work with their upstream providers to rectify the issue. As this issue is with our providers provider, we do not have any ETA but know they are working on this as fast as possible.

Update 2:16 PM Central: Our 3rd Party Datacenter Provider has updated us that their upstream provider has identified the issue and is working to restore service ASAP. There is no ETA at this time.

Update: 2:24 PM Central: We have received reports that service is being restored, please view your site at this time. We will not resolve this outage until we have confirmed completely.

Update 2:31 PM Central: We have received confirmation from our 3rd Party Datacenter Provider that the issue is resolved and we have confirmed connectivity.

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