Intermittent Connectivity to Subset of Customers

Posted

Hello,

We have been informed by one of our Datacenter Providers that one of their Datacenters is experiencing Intermittent Connectivity impacting a subset of our customers. We are working with them to provide information so they can resolve the issue.

We will update this post as soon as one is available.

Update 3:50 PM Central: While working with our Datacenter Provider they have narrowed it down to a subset of their Datacenter and are continuing to work to resolve the issue. We will provide another update as soon as one is available.

Update 4:40 PM Central: Our Datacenter Provider has informed us they have identified the issue and are currently now working on implementing a fix. We will provide another update as soon as one is available.

Update 8:00 PM Central: This issue has been resolved by our Datacenter Provider, we have seen almost 100% uptime for the last few hours but waited to hear from our Provider before officially resolving this incident. If you experience any further issues please contact our Support team through our User Portal.