Intermittent Connectivity Issues

Posted

Hello,

Our 3rd Party Datacenter Provider has made us aware of a network issue that is affecting their connectivity. We are seeing intermittent errors on some sites and slow loading as well. We will provide an update as soon as one is available.

Update 3:30PM Central: Our 3rd Party Provider has updated us that they are working with their upstream providers to resolve the issues. We will provide an update as soon as one is available.

Update 3:41PM Central: Our 3rd Party Provider has updated us that this is affecting only 2 out of the 5 datacenters our customers reside in so a majority of customers would not experience any issue. They are continuing to work with their partners to resolve the connectivity issues.

Update 3:51PM Central: Our 3rd Party Provider has updated us that they are seeing connectivity resume across the board. We will be testing this ourselves before we call the issue resolved. We will provide an update as soon as one is available.

Update 4:02PM Central: Our Technical Operations team has confirmed our servers have regained connectivity and it is stable, we also have customers confirming they have regained connectivity to their site.

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