Chat Support Service Connectivity Issues resolved, 10/10/2019 06:53AM CDT Chat Support


Notification history

10/10/2019 06:53AM CDT
Hi,

We have confirmed that the issues with chat connectivity have been resolved.

Again, we apologize for any inconvenience this might have caused.


10/10/2019 05:47AM CDT
Hi,

Our issue with our Live Chat appears to be resolved but we will continue to monitor this.

Again, we apologize for any inconvenience this might be causing you and we thank for your continued patience.
10/10/2019 04:48AM CDT
Hi,

We are continuing to investigate the issue which is preventing our customers contacting us via the Live Chat option.

If you need to get in contact with our Support Team, please reach out to us via phone using the applicable number below:

US: 1-877-973-6446
UK: +44 20 3770 9704
AU: +61 1800 514 474
Int: +1 877-973-6446

Again, we apologise for any inconvenience this might be causing you and we thank for your continued patience.
10/10/2019 03:10AM CDT
Hi,

We are continuing to investigate an issue which is preventing our customers contacting us via our Live Chat option. We apologise for any inconvenience this might be causing you.

While our chat system is down, if you need to get in contact with our Support Team please reach out to us via phone using the applicable number below:

US: 1-877-973-6446
UK: +44 20 3770 9704
AU: +61 1800 514 474
Int: +1 877-973-6446

Thank for your continued patience as we work through this.
10/10/2019 01:06AM CDT
Hi there,

While we continue to investigate our chat outage, please reach out to us via phone at the applicable number below:

US: 1-877-973-6446
UK: +44 20 3770 9704
AU: +61 1800 514 474
Int: +1 877-973-6446

Thank you again for your continued patience as we work through this.
10/10/2019 12:43AM CDT
Hi there,

While we continue to investigate the issue with our chat system, please feel free to reach out to us via phone at 1-877-973-6446.
10/10/2019 12:08AM CDT
Hi there,

At this time we're experiencing issues with our Live Chat system that is preventing users from engaging in chats with our support team. We're currently investigating this and will update you once we have more information.

Thank you for your patience as we work to resolve this.