Email Delivery Delays

Posted

Hello all,

One of our 3rd party email providers is seeing slow connections to their servers due to an issue at one of their data centers.

This will result in longer than normal delays in receiving some emails. This would include, but is not limited to, reset password emails from your User Portal and WP-Admin dashboard.

We are activtely monitoring the situation, and will update you with any updates we receive.

Update 2:55pm CST: All mail in the affected datacenter has been processed, and there is no mail loss. Though the receipt of mail is slowed, once we receive mail, it’s flowing as normal.

Update 4:45pm CST: It appears that email activity is picking up again from our 3rd party email provider. We will update you again once this has fully been resolved.

Update 11:50pm CST: There may still be some higher than normal latency as this issue is nearing the end stages of being resolved. They are very close to resolving this, and we will continue to monitor this until it has been fully resolved.

Update 3:15am CST: Our third party email provider is still working on resolving the issue, as a high priority. We will continue to update as they provide updates to us.  Thank you for your patience.

Update 6:33am CST: Our third party email provider now has the service restored. We apologize for the inconvenience this has caused you.  We will continue to monitor the fix and provide updates as needed.  Thank you for your continued patience as we worked through this situation.