Cloud Security Maintenance May Cause Downtime to a Limited Set of Customers


Incident is resolved

We know uptime on the websites you entrust with WP Engine is important. With that in mind, we wanted to notify you of an upcoming security maintenance being performed by one of our infrastructure providers that may impact the uptime of a limited subset of customers hosted on WP Engine.

If your site will be impacted, you will receive an email to your technical contact with a maintenance window.

The maintenance is required to apply a security patch, and requires a reboot which may result in downtime of up to 20 minutes. Due to the nature of the security patch, we are under embargo until July 26th and unable to provide specifics of the vulnerability at this time.

This downtime will occur for a limited set of sites that we host while this provider patches their systems. We expect these patches to occur between July 21st and July 25th.

Outside of the up to 20 minutes of downtime, there should be no additional impact to your site. We will be monitoring closely to make sure.

We greatly appreciate your patience and understanding while we work to ensure the continued safety of your site.