Chat Connectivity Issues

Posted

Incident is resolved

Hello,

Our 3rd party chat service provider is currently experiencing connectivity issues. During this time, you may be unable to join a Live Chat session. While services are restored, please reach out to our Support team by calling 1-877-973-6446.

We will provide further updates here as they come.

[UPDATE 11:50 AM CDT] Our third party chat provider has confirmed that a fix has been put in place and we are now seeing chat functionality remain stable. We’ll continue to monitor to ensure no further issues.

[UPDATE 1:28 PM CDT] Our third party chat provider has confirmed that the issues with chat connectivity have been resolved.