Posts By: WP Engine

Intermittent Connectivity Issues in One US Datacenter

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10:50 AM CDT:  Our Technical Operations team has received multiple alerts of intermittent connectivity in one of our US Datacenters due to network connectivity. We are engaging our data center provider and will provide an update here as soon as one is available.

User Portal Functionality Limited

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Update 12:11PM Central: Our Technical Operations team has identified the issue and resolved it. All functionality is now working normally. We apologize for any inconvenience this may have caused. Hello, Our Technical Operations team has observed failures on functions in the User Portal such as Backup Points, Git Keys and more. They are actively investigating more »

Read Only on Some Servers in One US Datacenter

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[Update (Resolved) – 5:34 AM CST] All servers should be back up and functioning as normal. [Update – 4:55 AM CST] Some servers are currently down and sites are resolving to a 404 page on those servers while 3rd party datacenter engineers attempt to resolve the issue at hand. More updates as we become aware more »

Intermittent Connectivity Issues in One US Datacenter

Posted by & filed under WP Platform.

[Update] 3:05AM: Our Technical Operations team has resolved all issues with the servers. 11:49 PM CDT:  Our Technical Operations team has received multiple alerts for servers down in one of our US Datacenters due to network connectivity. We are engaging our data center provider and will provide an update here as soon as one is available.

Ticket Support Intermittent Issues

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[Update]  The issues with our ticketing system are resolved. Ticket creation in User Portal should be normal. Our engineers have discovered an issue with our ticketing system which may make ticket creation difficult.  Please call in if you need support right away or if you are unable to create a ticket.

Intermittent Connectivity Issues in Asia/Pacific

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[Update]  Server activity has returned to normal and this is considered resolved. Our Technical Operations team has received multiple alerts for servers down in one of our Asian/Pacific datacenters due to network connectivity. We are engaging our datacenter provider and will provide an update here as soon as one is available.

User Portal Not Showing Staging Backups

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We have been alerted to an issue with user portal not showing staging backups, our technical operations team is currently working to resolve as quickly as possible. We will provide updates as they become available.

Intermittent Connectivity Issues in Tokyo Datacenter

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UPDATE 12:15 AM CT – Connectivity has stayed consistent so this issue is considered resolved for the time being. UPDATE 10:45 PM CT – We’re beginning to see connectivity return to affected servers, but you may still notice some intermittent issues. We’ll update this post once we have more information. Our Technical Operations team has more »

Connectivity Issues at Multiple Datacenters

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[Update – 1:00AM CST] At this time our datacenter has isolated the connectivity issue and has taken action to resolve it. [Update – 11:15PM CST] – Currently there are two US datacenters and one Asia/Pacific datacenter that are experiencing connectivity issues. We continue to work with our datacenter provider to restore service.   Currently, one more »