Posts By: WP Engine

Global Internet Connectivity Issues

Posted by & filed under WP Platform.

We have received reports that customers around the world are experiencing internet connectivity issues. It appears to be related to a backbone internet service provider. During this time some websites may not load in certain parts of the world.  We will continue to monitor the situation and post additional updates as they become available. Please more »

Google WebMaster Reports “Cannot Access CSS & JS”

Posted by & filed under WP Platform.

We have been seeing an increased amount of customers reporting that Google WebMaster says that GoogleBot “Cannot Access CSS & JS”. This is due to a robot.txt file on the customers site blocking GoogleBot from accessing /wp-admin/ and /wp-includes/ which can be added through a plugin or a custom created robot.txt file. To solve, you will more »

Maintenance on git.wpengine.com

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Update 10:15PM CST We have decided to postpone this maintenance until further notice. In an effort to keep all our servers as fast and secure as possible, we will be conducting maintenance on git.wpengine.com tonight from 9:00pm to 10:00pm CST. During the maintenance, you will not be able to use WP Engine’s git push process. We more »

WordPress 4.2.3 Security Release: WP Engine Updating Now

Posted by & filed under WP Platform.

Hello, The WordPress core team has released a security update to close a vulnerability in WordPress. You may read more about this update on the WP Engine blog. As your Managed WordPress provider, we are already updating your sites to the most secure version, so sit back and relax. Your WordPress site will be updated more »

CDN Cache Purge Requests Dropping.

Posted by & filed under WP Platform.

Update 08:20AM Central: Our infrastructure provider identified the issue on their end and has resolved it. At this time our CDN provider’s cache purging controls are disabled and maintenance is currently being performed. During this maintenance any attempts to purge the CDN cache from the user portal will likely be dropped but will be queued to more »

Delayed emails coming from Zendesk

Posted by & filed under WP Platform.

We are currently experiencing delayed emails coming from our ticketing system, Zendesk.  Ticket updates are still working, but can take several minutes to receive.  If you need immediate support, please utilize LiveChat or feel free to call us at:1-877-973-6446.   Thanks!

Intermittent Connectivity for Subset of one Datacenter

Posted by & filed under WP Platform.

Update 12:20PM Central: Our infrastructure provider identified an issue on their end and has resolved it. At this time all servers should be fully functional. We apologize for any inconvenience. Hello, We have been alerted by our monitoring systems that a subset of servers in one of our datacenter locations are unresponsive, we are working more »

Telephone Connectivity Issues

Posted by & filed under WP Platform.

Update 11:45AM Central: Our phone provider has resolved the issue and WP Engine is now accepting phone calls without issue. We apologize for any inconvenience this may have caused. Hello, We have observed issues when receiving phone calls in our Support team. We are working with our phone provider to identify the issue, please utilize more »

Zendesk Support Connectivity Issues

Posted by & filed under WP Platform.

Our ticketing support system is currently experiencing connectivity issues which may inhibit the ability to submit support tickets at this time. We’re currently in contact with Zendesk to resolve this issue as quickly as possible and will update this blog post accordingly.   Update: Zendesk connectivity has been restored and normal ticketing functionality is back more »

Sign-Ups Delayed on Sign-Up Page

Posted by & filed under WP Platform.

We are currently experiencing an issue with sign-ups on our WP Engine sign-up pages (https://my.wpengine.com/signup).  Sign-ups are still being processed but will be slightly delayed.  We will post an update when the issue is completely resolved.   RESOLVED: At this time normal sign-up processes are functioning and any queued sign-ups are being processed.