Posts By: WP Engine

Domains with Go Daddy Having Issues Resolving

Posted by & filed under WP Platform.

Hello, We have had reports from customers who utilize Go Daddy as their Domain Registrar and/or DNS Provider having issues accessing their sites. They have posted a system status page here https://support.godaddy.com/system-alerts/ that customers of Go Daddy will want to be aware of. WP Engine is fully operational at this time.

Network Connectivity Issues in UK DC

Posted by & filed under WP Platform.

Update 3:30PM Central: While the impact continued to be intermittent we saw the majority of sites in the UK online during the issue. Our Datacenter provider has now informed us they have resolved the issue and connectivity has been restored to 100%. Hello, One of our Datacenter Providers has alerted us to network connectivity issues more »

Security Patching May Cause Seconds of Downtime

Posted by & filed under WP Platform.

Hello, Due to the recently announced security vulnerability in OpenSSL (http://openssl.org/news/secadv_20150319.txt), we will be patching servers across our platform today. The patching will require a graceful restart of services that will result in a few seconds of downtime per site. Once your site has been patched, it will continue serving traffic as normal and will more »

Emergency Security Maintenance

Posted by & filed under WP Platform.

Hello, At WP Engine, we take the security of your sites very seriously, and we strive to keep you aware of any potential issues or vulnerabilities that could impact the sites you entrust to us. The security community has recently discovered a vulnerability in PHP, the language that WordPress is built on, that requires patching. more »

Intermittent Connectivity to Live Chat

Posted by & filed under Support Services.

Hello, We are receiving reports of Intermittent Connectivity while using our Live Chat Service. We are investigating this with our Live Chat provider. We will provide an update when the issue is confirmed resolved. Customers can always call us or create a ticket from the User Portal to reach our Support team. Update (1:00pm CST): more »

Enom Registered Domains Experiencing Intermittent Issues

Posted by & filed under WP Platform.

Hello, We have been informed by several customers that utilize the domain registrar Enom that Enom is currently experiencing issues which impact the connectivity of their site. WP Engine has confirmed there are no issues with our platform, customers experiencing issues will want to contact Enom for further information.   [Update March 9th 5:20PM CST] more »

Cloud Server Maintenance May Cause Brief Downtime 3/2-3/9

Posted by & filed under WP Platform.

  We know uptime is important to you and the websites you entrust with WP Engine. With that in mind, we wanted to notify you of a recently discovered Xen Hypervisor vulnerability that requires cloud providers, including Amazon and Rackspace, to conduct emergency maintenance on their servers. That maintenance may result in brief downtime for more »

Datacenter Storage Issues

Posted by & filed under WP Platform.

One of datacenter providers is currently experiencing a cloud storage issues requiring emergency maintenance. Most servers affected are live but file systems are currently in read only mode. Some servers affected may experience downtime as well. [Update: 5:24 AM US Central] – The cloud storage issue at our datacenter has been resolved at this time more »

Intermittent Connectivity at a US Datacenter

Posted by & filed under WP Platform.

We are currently experiencing some brief, intermittent connectivity at one of our US datacenters which is causing some downtime for customers. We are working as quickly as possible with our datacenter provider to pinpoint the issue and resolve it as quickly as possible. [Update: 1:59 AM] Our datacenter provider has resolved the issue and we more »

Intermittent Support Connectivity

Posted by & filed under Support Services.

We are currently experiencing intermittent connectivity at our support headquarters that is resulting in some degraded service for calls and chats. We’re working as quickly as possible to resolve the issue but some support calls and chats may be dropped during this time. We will update with more information as soon as it is available. more »