Posts By: WP Engine

Intermittent Connectivity With CDN in Certain Regions

Posted by & filed under WP Platform.

[UPDATE 10:30 PM CT] Our 3rd party CDN provider has confirmed the incident has been resolved. [UPDATE 8:50 PM CT] Our 3rd party CDN provider has confirmed recovery and is still monitoring for stability. [UPDATE 6:10 PM CT] We have seen improved performance from our 3rd party CDN provider, but they are still working to more »

wpengine.com.au Intermittent Connectivity Issues

Posted by & filed under WP Platform.

[UPDATE 9:00 PM CT] The issues with wpengine.com.au have been resolved. Hello, We are currently aware of an issue impacting the performance of the website at https://wpengine.com.au. During this time you may notice errors or slowness. We are currently investigating and will provide further updates here as they come.

Degraded Performance on Subset of Servers

Posted by & filed under WP Platform.

[5/14/19 – 9:52 AM CDT] – Thank you for your patience while our teams diligently worked to resolve the issue. We are closing out this incident. [5/14/19 – 9:10 AM CDT] – As of this time, the latest improvements rolled out to impacted servers is still being monitored. If you are still experiencing issues please more »

Live Chat Outage

Posted by & filed under WP Platform.

[UPDATE 07:29AM CDT] Our 3rd Party Live Chat provider is currently performing maintenance on their system. Our customers may experience minor disruptions, including chat unavailability and chat disconnects. In the event chats are unavailable please contact our support department by phone +1 877-973-6446. We apologize for this inconvenience and will provide more information once it more »

Live Chat Outage

Posted by & filed under WP Platform.

[RESOLVED 10:45PM CDT] We have confirmed that the issues with chat connectivity have been resolved. [UPDATE 9:45PM CDT] Our 3rd Party Live Chat provider is currently performing maintenance on their system. Our customers may experience minor disruptions, including chat unavailability and chat disconnects. In the event chats are unavailable please contact our support department by phone +1 877-973-6446. more »

Degraded Performance on Several Services

Posted by & filed under WP Platform.

[4:40PM CDT] Our engineers have confirmed that the issues with SSH Gateway have been resolved. [4:10PM CDT] Our engineers are still actively working on repairing SSH Gateway. [12:30PM CDT] SSH Gateway repair is still underway. The other services have remained in a good state since our previous update. Our Engineers are still actively involved in more »