Posts By: WP Engine

Cloud Server Maintenance May Cause Brief Downtime 3/2-3/9

Posted by & filed under WP Platform.

  We know uptime is important to you and the websites you entrust with WP Engine. With that in mind, we wanted to notify you of a recently discovered Xen Hypervisor vulnerability that requires cloud providers, including Amazon and Rackspace, to conduct emergency maintenance on their servers. That maintenance may result in brief downtime for more »

Datacenter Storage Issues

Posted by & filed under WP Platform.

One of datacenter providers is currently experiencing a cloud storage issues requiring emergency maintenance. Most servers affected are live but file systems are currently in read only mode. Some servers affected may experience downtime as well. [Update: 5:24 AM US Central] – The cloud storage issue at our datacenter has been resolved at this time more »

Intermittent Connectivity at a US Datacenter

Posted by & filed under WP Platform.

We are currently experiencing some brief, intermittent connectivity at one of our US datacenters which is causing some downtime for customers. We are working as quickly as possible with our datacenter provider to pinpoint the issue and resolve it as quickly as possible. [Update: 1:59 AM] Our datacenter provider has resolved the issue and we more »

Intermittent Support Connectivity

Posted by & filed under Support Services.

We are currently experiencing intermittent connectivity at our support headquarters that is resulting in some degraded service for calls and chats. We’re working as quickly as possible to resolve the issue but some support calls and chats may be dropped during this time. We will update with more information as soon as it is available. more »

Download Links for Backup Points Failing

Posted by & filed under Features.

Update 10:30AM Central: We have finished deploying the fix for this issue and have tested successfully, all Backup Point operations are functioning normally. Update 9:35AM Central: We have found the cause of the issue and coded a resolution, this is being deployed now and we will update this post once it has finished and the more »

Staging to Live Functionality Impacted

Posted by & filed under Features.

Update 7:25PM Central: We have finished the deploy across the platform and it is now safe to use all functionality. Hello, We have become aware of certain sites being unable to use Staging to Live effectively. This issue was introduced overnight and may have impacted any Staging to Live or Live to Staging or Copy more »

Emergency Security Maintenance at 10PM Central

Posted by & filed under WP Platform.

Hello, Our Security team has been made aware of two vulnerabilities, that impact systems across the globe, that were released today and are patching them across our infrastructure starting at 10pm Central. The process will require services to be restarted which generally results in around 10 seconds of downtime. We will update this post once more »

Scheduled Maintenance: Server Patching 2/19/15 10PM Central

Posted by & filed under WP Platform.

Hello, We will be patching the servers in our environment, on February 19th at 10PM Central, with routine patches for our services. During the patching some services may be restarted causing around 10 seconds of downtime. The patching window will last for 6 hours and services will be restarted once during that time frame.   more »

Emergency Maintenance to Subset of Customers

Posted by & filed under WP Platform.

Hello, We are conducting an Emergency Maintenance to resolve an issue with provisioning on a subset of servers. The only customer impact will be around 10 seconds of downtime as services are restarted. We will update this post when the maintenance has been completed.   Update 10:45 AM Central: The Emergency Maintenance has been completed, more »

Intermittent Connectivity at US Datacenter

Posted by & filed under WP Platform.

Hello, We are currently seeing intermittent connectivity in one datacenter impacting a subset of customers. We are working with that datacenter provider for further information. We will provide an update to this post when one is available. Update 3:01 AM Central: This issue has been resolved by our Datacenter Provider. If you experience any further more »