Posts By: WP Engine

User Portal Maintenance

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UPDATE 7:35 PM CST: Maintenance has been completed. All systems are fully functional. We are having a brief maintenance window for the User Portal. For this window, you may not be able to download backups points, save rewrites, or add GIT users. We will update here once we’ve completed the maintenance.

WordPress 4.4.2 Security Release: WP Engine Updating Now

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The WordPress core team has released a security update for WordPress core. As your Managed WordPress provider, we are already busy updating your sites to the most secure version, so sit back and relax. Your WordPress site will be updated to the appropriate secure version in your current branch. If you are running a version below 4.4, more »

Intermittent Connectivity Issues in One US Datacenter

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Update 1:30PM CST: At this time our 3rd party datacenter has resolved this issue at their ATL datacenter. For the time being, we are marking this issue as resolved. Incident – 11:15AM CST – At this time we have reports of intermittent connectivity to one of our 3rd Party datacenters in the United States, which is more »

Subset of customers experiencing intermittent 404’s

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Hello, Update 1:20 PM CST:  At this time, we have applied a fix to all the affected servers. We are currently investigating reports of intermittent 404’s.  This issue has been escalated to our Engineering team and we will update this post when more information is available.  If you are experiencing this issue, please contact support for more »

Live Chat Connectivity Issues

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[Resolved 8:04 AM CST] – At this time the implemented fix appears to be working and normal chat functionality has been restored. [Update 7:34 AM CST] – Our 3rd Party Live Chat provider has implemented a fix and are currently monitoring the results. Currently our 3rd Party Live Chat system is experiencing difficulty loading chat more »

Intermittent Connectivity Issues in Live Chat Support System

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Hello, Update 1:55 PM CST: We have not seen any additional connection issues in the last 30min.  We will mark this resolved once LiveChat give us the all-clear. We are experiencing connectivity issues which is impacting the ability to Live Chat for our customers and our support staff. If you have a need to contact more »

WordPress 4.4.1 Security Release: WP Engine Updating Now

Posted by & filed under WP Platform.

The WordPress core team has released a security update for WordPress core. You may read more about this update on the WP Engine blog. As your Managed WordPress provider, we are already busy updating your sites to the most secure version, so sit back and relax. Your WordPress site will be updated to the appropriate secure version more »

Intermittent Connectivity Issues in One US Datacenter

Posted by & filed under WP Platform.

Update 11:45AM CST: At this time our 3rd party datacenter has resolved this DDoS at their Atlanta datacenter. For the time being we’re marking this issue as resolved. Update 2:00PM CST: Connectivity has become intermittent again and our 3rd party datacenter provider has reported they are investigating. We continue to restore customers to other locations more »