Posts By: WP Engine

Intermittent Connectivity currently in one U.S. Datacenter

Posted by & filed under WP Platform.

Update 4:04PM Central: Our infrastructure provider informed us that this incident is now resolved. Hello, One of our infrastructure providers have alerted us to intermittent connectivity in one of their datacenters. We have observed monitoring alerts for servers that reside in this datacenter. If your site is currently not loading or is loading slowly this would more »

Inaccessibility of ZenDesk

Posted by & filed under Support Services.

Hello, We are seeing errors in our ZenDesk Ticketing System which affects our ability to view and respond to tickets as well as a customers ability to create a ticket or respond to a ticket. We have contacted ZenDesk to report the issue and they are investigating their service now. You can chat with us more »

Emergency Security Maintenance 5/13

Posted by & filed under WP Platform.

Update 6:50PM Central: After working with our Cloud Providers we have determined that our servers are not impacted by this vulnerability and there is no action needed, as such no servers have been rebooted and all sites have stayed online. Hello, At WP Engine, we take the security of your sites very seriously, and we more »

Emergency Maintenance on SFTP, Action May Be Needed

Posted by & filed under WP Platform.

Hello, At WP Engine, we take the security of your sites very seriously, and we strive to keep you aware of any potential issues or vulnerabilities that could impact the sites you entrust to us. Our Engineers have patched a subset of servers to close a vulnerability and with this patch, your SFTP port may more »

WordPress Security Release: WP Engine Upgrading Now to 4.1.5 5/8

Posted by & filed under WP Platform.

Hello, WordPress has announced and released a security update for all branches back to the 3.7.x branch. The latest release fixes a trio of cross-site scripting (XSS) issues: XSS in Genericons, which is shipped with many themes and plugins; XSS caused by MySQL’s field length limit truncation; and XSS in TinyMCE during the transition between more »

WordPress Security Release: WP Engine Upgrading Now 4/27

Posted by & filed under WP Platform.

Update 4/30 12:00pm Central: We have concluded our investigations and will be resuming the upgrades for our platform, all customers should be upgraded appropriately in the next 24 hours. Update 12:30am Central: As new information about the vulnerability surfaced on Social Media, we have paused the WordPress update to continue investigation. We have made additional more »

WordPress Security Release: WP Engine Upgrading Now

Posted by & filed under WP Platform.

Hello, WordPress has announced and released a security update to close existing vulnerabilities in WordPress. As your Managed WordPress Platform, we are already updating customer sites, so sit back and relax. Customers will receive the appropriate release based on their current WordPress version. This release covers all versions back to 3.7.x and will be upgraded more »

Error Encountered During Git Push

Posted by & filed under Features.

Update 10:00AM Central: Our Engineers discovered an issue with the Git Push functionality and resolved it, we have seen all errors stop and all systems are functioning as normal. If you incur any issues with Git please contact our Support Team. Hello, Our Engineers have observed errors when customers attempt to use our Git Push more »

Intermittent Connectivity currently in one U.S. Datacenter

Posted by & filed under WP Platform.

Update 1:45PM Central: Our infrastructure provider has mitigated the impact to servers that aren’t the target of the DDoS attack and this incident is now resolved. Update 1:35PM Central: Our infrastructure provider has identified the issue as the result of a DDoS attack and is currently working on mitigating the impact. We will provide an more »

New Install Creation Errors Out

Posted by & filed under Features.

Update 10:00AM Central: The change made has resolved the issues and customers are no longer seeing errors. Update 9:45AM Central: Our Engineering team has made a change to the system and we are seeing new install creation work properly. We will monitor this for the next 10 minutes before we state this is resolved. Hello, more »