Posts By: WP Engine

Intermittent Connectivity Issues in One US Datacenter

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UPDATE: 12:47 AM CDT:  All affected network interfaces have been brought back online, but we’re still seeing a number of hosts that are in read-only mode. We’re currently working to restore all affected services. UPDATE: 11:05 PM CDT: The networking issue at our third party datacenter looks to have been resolved at this time. However, we’re more »

Intermittent Connectivity Issues in Asia/Pacific

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[Update]  Server activity has returned to normal and this is considered resolved. Our Technical Operations team has received multiple alerts for servers down in one of our Asian/Pacific datacenters due to network connectivity. We are engaging our datacenter provider and will provide an update here as soon as one is available.

Read Only on Some Servers in One US Datacenter

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[Update] 7:43AM: All issues at the datacenter are now resolved. [Update] 6:55AM:  We are now aware of some customers seeing 404 errors on their sites.  We are continuing to work with the datacenter to resolve these. We’re currently aware of an issue at one of our US datacenters where a large subset of servers in more »

WordPress 4.5.2 Security Release: WP Engine Updating Now

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Hello, The WordPress core team has released a security update to close multiple vulnerabilities in previous versions of WordPress. As your Managed WordPress provider, we are already updating your sites to the most secure version, with no action required from you. Once your site has been upgraded, you will receive an email. For more information more »

Intermittent Connectivity Issues in One US Datacenter

Posted by & filed under WP Platform.

10:50 AM CDT:  Our Technical Operations team has received multiple alerts of intermittent connectivity in one of our US Datacenters due to network connectivity. We are engaging our data center provider and will provide an update here as soon as one is available.

User Portal Functionality Limited

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Update 12:11PM Central: Our Technical Operations team has identified the issue and resolved it. All functionality is now working normally. We apologize for any inconvenience this may have caused. Hello, Our Technical Operations team has observed failures on functions in the User Portal such as Backup Points, Git Keys and more. They are actively investigating more »

Read Only on Some Servers in One US Datacenter

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[Update (Resolved) – 5:34 AM CST] All servers should be back up and functioning as normal. [Update – 4:55 AM CST] Some servers are currently down and sites are resolving to a 404 page on those servers while 3rd party datacenter engineers attempt to resolve the issue at hand. More updates as we become aware more »

Intermittent Connectivity Issues in One US Datacenter

Posted by & filed under WP Platform.

[Update] 3:05AM: Our Technical Operations team has resolved all issues with the servers. 11:49 PM CDT:  Our Technical Operations team has received multiple alerts for servers down in one of our US Datacenters due to network connectivity. We are engaging our data center provider and will provide an update here as soon as one is available.

Ticket Support Intermittent Issues

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[Update]  The issues with our ticketing system are resolved. Ticket creation in User Portal should be normal. Our engineers have discovered an issue with our ticketing system which may make ticket creation difficult.  Please call in if you need support right away or if you are unable to create a ticket.